[CCWG-ACCT] About the CEO initiative regarding the complaint office
Sivasubramanian M
isolatedn at gmail.com
Wed Nov 2 11:44:47 UTC 2016
Dear Tijani,
On Wed, Nov 2, 2016 at 11:22 AM, Tijani BEN JEMAA <tijani.benjemaa at topnet.tn
> wrote:
> What I said in the CCWG face to face meeting regarding the CEO intention
> of creating a Complaint Office:
>
> - A good initiative
>
> Yes, it is.
A well meant step, but we do have some comments.
We need an overall macro design to ensure fairness in the overall
organization, under which the initiatives could arise.
>
> - Shouldn’t be part of the Legal department
> - Shouldn’t be a decision making decision
> - Should be more an interaction office than a complaint one
> - Should be a communication channel for the CEO to understand better
> and on time the concerns of the community regarding the staff performance
>
>
On this point, the Complaints Officer becomes a 'channel' as you mention,
through whose eyes the CEO would perceive and understand problems. However
constituted, the Complaints Office / Officer is another organ, and this
again defines a rigid path for the CEO to see and understand issues. A much
better way would be open up the channels of communication, remove any
bottlenecks (as exist in a Government style hierarchy) and allow flow of
information / consultations peer to peer, as much as possible and where
required, across divisions, and in general by not being rigid about how
communication is channelized.
I would emphasize again the need for an overall macro design.
Sivasubramanian M
> ------------------------------------------------------------
> -----------------
> *Tijani BEN JEMAA*
> Executive Director
> Mediterranean Federation of Internet Associations (*FMAI*)
> Phone: +216 98 330 114
> +216 52 385 114
> ------------------------------------------------------------
> -----------------
>
>
>
>
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--
Sivasubramanian M <https://www.facebook.com/sivasubramanian.muthusamy>
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