[CCWG-ACCT] WS2 and Ombuds, Compaints,... Offices

[Carlos Vera]

Dear Sebastian thank you.

As a comment to the document:

The independence of the ombudsman's office is not only necessary. It is imperative. 

Its decisions must be binding, and should be limited and related to dealing with cases inherent in the defense of rights of participation and action of citizens or users. 

The document seems appropriate to structure at least the following areas: 

1. Scope and functions 
2. Their administrative and financial autonomy 
3. Mechanisms and procedures and 
4. Resolutions and their implementation. 

It is also essential to provide timely care and in the language of those affected.

Carlos Vera
Ecuador 

> On Feb 22, 2017, at 9:23 AM, Sebastien Bachollet <sebicann at bachollet.fr> wrote:
> 
> Dear Colleagues,
> In different WS2 Subgroups new processes or functionalities and/or new possible problems and/or complains are arising from the work.
> Along with those issues the question of independence (from Staff, from Board, from part of the community…) was also discussed.
> The evolution of role of the ICANN Ombuds Office (IOO) is at the center of the IOO Subgroup.
> The new Complaints Office role is also discussed in various subgroups.
> How to best organize the « complaints » OfficeS need to be work out?
> 
> It is the reason I send you the document attached.
> Your comments are welcome.
> If you consider the topic useful, we may need to schedule some time to discuss that during our F2F meeting in Copenhagen.
> 
> Please find it attached in a doc format and in a PDF format.
> Do we ned a Google doc?
> 
> Thanks for your consideration and your help.
> All the best
> 
> Sébastien Bachollet
> For ICANN lists
> sebicann at bachollet.fr
> <ICANN_ccwg_accountability_WS2_Ombuds&Co_en_sbt_V2.docx>
> <ICANN_ccwg_accountability_WS2_Ombuds&Co_en_sbt_V2.pdf>
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