[CCWG-ACCT] WS2 and Ombuds, Compaints,... Offices

[asoto at ibero-americano.org]

Dear Sebastien, I still think there may be somebody with some problem to 
raise, and you will not know exactly if you should go to Ombusd or the 
Complaint Officer.
In this paragraph: Key Responsibilities
 
Responsible for receiving, investigating and responding to complaints 
about ICANN's effectiveness as an organization and will be responsible 
for all complaints systems and mechanisms across the ICANN organization.
I believe clarification is needed on "... all complaints systems and 
mechanisms across the ICANN organization."

Kind regards

Alberto

El 2017-02-22 11:23, Sebastien Bachollet escribió:
> Dear Colleagues,
> In different WS2 Subgroups new processes or functionalities and/or new
> possible problems and/or complains are arising from the work.
> Along with those issues the question of independence (from Staff, from
> Board, from part of the community…) was also discussed.
> The evolution of role of the ICANN Ombuds Office (IOO) is at the
> center of the IOO Subgroup.
> The new Complaints Office role is also discussed in various subgroups.
> How to best organize the « complaints » OfficeS need to be work out?
> 
> It is the reason I send you the document attached.
> Your comments are welcome.
> If you consider the topic useful, we may need to schedule some time to
> discuss that during our F2F meeting in Copenhagen.
> 
> Please find it attached in a doc format and in a PDF format.
> Do we ned a Google doc?
> 
> Thanks for your consideration and your help.
> All the best
> 
> Sébastien Bachollet
> For ICANN lists
> sebicann at bachollet.fr
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