[CCWG-ACCT] WS2 and Ombuds, Compaints,... Offices

[asoto at ibero-americano.org]

Thanks Bruce. I do not like it either.
Whenever someone has a problem, if you go first to one of the options, 
and it is not correct, they will tell you to go to the other. And it's a 
bad image.
This should be clear to anyone, not just to those of us who have 
experience.

Kind regards

Alberto

El 2017-02-23 20:14, Bruce Tonkin escribió:
> Hello Alberto,
> 
>>>   I still think there may be somebody with some problem to raise, and 
>>> you will not know exactly if you should go to Ombusd or the Complaint 
>>> Officer.
> 
> If there is an issue with unfair treatment by employees or contractors
> associated with the ICANN Organization - the complaint should first go
> to the complaints officer.   Most Ombudsman will generally ask if you
> have first raised the complaint through the normal complaint processes
> for an organisation.   If the complaint hasn’t been resolved to your
> satisfaction - then go to the Ombudsman.
> 
> If the complaint is about unfair treatment by members of the volunteer
> community then typically this should go to the Ombudsman - but the
> Ombudsman might first ask if you have raised the issue with the chair
> of the relevant working group, stakeholder group, constituency,
> supporting organization council, advisory committee, or board.
> 
> Regards,
> Bruce Tonkin
> 
> Member of the Registrars Stakeholder Group within the GNSO
> 
> 
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