[CCWG-ACCT] Impl Guidance - Ombudsman - v2

[Jordan Carter (via Google Docs)]

Attached: Impl Guidance - Ombudsman - v2.pdf
Sent using Google Docs https://docs.google.com/

Hi all

Please (I hope) find attached a PDF of current implementation guidance on  
the Ombudsman, with the live doc at:

https://docs.google.com/document/d/1OVTbu1wHBNIMJM4sBW3qCUrfcXvr7vUCZG37QPIBFFE/edit

best
Jordan
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