<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Dear Co-Chairs,</div><div><br></div><div>I accept the gentleman's apology as unqualified. Even though it is, in fact, qualified by the ad-hominem defense.</div><div><br></div><div>I have already agreed with the gentleman that we need to work on making access for anyone, in particular from developing countries, easier/better. <span style="background-color: rgba(255, 255, 255, 0);">This is not specific to the CCWG-Accountability, but is an Accountability issue of general application.</span></div><div><br></div><div>Given my technical background or rather me chairing and organizing ICANN's TechDay I am perhaps actually in a position to do something to focus efforts. </div><div><br></div><div>It is my understanding however, that one should in fact address the (co-)chairs in particular of one has issues with third parties, and not the party concerned directly.</div><div><br></div><div>Not that I can find anything in the Charter, the Bylaws or the Code of Conduct requiring a a specific tone or language. </div><div><br></div><div>greetings, el</div><div><br></div><div>Sent from Dr Lisse's iPad mini</div><div><br>On Jan 16, 2015, at 09:34, Kavouss Arasteh <<a href="mailto:kavouss.arasteh@gmail.com">kavouss.arasteh@gmail.com</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr"><div>Dear Doctor,</div><div>1.Thank you very much for your comment.</div><div>2.The connection problem stemmed from wrong information provided by hotel operator on telephone number to be dialed .After I indicated the name of the hotel, ICANN staff very kindly identified the correct number and I was connected after a long waiting time and desperate efforts for situation that neither me nor the adobe connection praetor were to be criticized </div><div>3.,However,once connected , the communication quality was very poor and for most of the time I did not hear properly the discussion and had to repeat the points that I wished to raise.</div><div>If due to the circumstances mentioned I inadvertently disrupted the chair or due the poor quality of the communication had to speak loudly, I regret for that and inform that in no way was intentional or willful to do so. </div><div>4. I remember that we two have had some point of disagreement in our previous e-mail exchange. However, I do not think that such disagreements on points should result in the statement that you have made the tone and language of which is not friendly .</div><div>Regards</div><div>Kavouss </div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">2015-01-15 23:46 GMT+01:00 Dr Eberhard W Lisse <span dir="ltr"><<a href="mailto:el@lisse.na" target="_blank">el@lisse.na</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Dear Co-Chairs,<br>
<br>
I wish to file a formal complaint about the disorder during the last<br>
telephone call and demand that this be dealt with forthwith.<br>
<br>
After an apparent technical issue regarding Mr Arasteh, having being<br>
allegedly repeatedly phoned under an incorrect number, when he<br>
finally connected to the bridge he raised his voice and repeatedly<br>
interrupted the chair, while not having the floor/having been<br>
recognized.<br>
<br>
In 25 year of dealing with this stuff I have never experienced an<br>
outburst like the one displayed by the ICG Liaison and Participant.<br>
<br>
It is furthermore disturbing to me since the gentleman is a<br>
professional negotiator of 40 years experience and a GAC<br>
representative.<br>
<br>
I also believe that such conduct is unacceptable under ICANN's rules<br>
of behavior but in any case it is not acceptable to me and I demand<br>
that steps are taken to prevent this from happening again.<br>
<br>
Non withstanding the above I suppose an investigation into the<br>
allegations of him being unable to be contacted might be in order,<br>
and I for one look forward into find out what actually happened and<br>
what can be done to prevent this from happening again, if anything.<br>
<br>
<br>
That said, I notice with alarming regularly issues with individuals<br>
being unable to access Adobe Connect and/or connecting to the call.<br>
<br>
This is equally disturbing and hence I would appreciate if this<br>
could be looked into as well.<br>
<br>
I for one am setting aside some time on TechDay on Monday of the<br>
ICANN meeting in Singapore, for an Adobe Workshop of sorts, where we<br>
could among other issues demonstrate how one can not only listen but<br>
also speak (directly) through the net, ie without requiring a dial<br>
in/out.<br>
<br>
Then there is the possibility to use Skype's dial out which works,<br>
free of charge to US based toll free numbers.<br>
<br>
Finally, I use a privately owned Asterix switchboard via a (Bria 3)<br>
soft-phone on my Mac to dial a UK based toll free number, which<br>
works extremely well with very little bandwidth from (the developing<br>
country) Namibia.<br>
<br>
I have asked Bart Boswinkel a while back to look into setting up SIP<br>
access of sort, I could envisage an Asterix server which only allows<br>
the dialing of toll free numbers (related to ICANN work). I have<br>
not heard back from him, yet.<br>
<br>
<br>
This is not meant as criticism, in particular not of the chairs, who<br>
have been bending over backwards in order to be inclusive.<br>
<br>
greetings, el<br>
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