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<div>I guess I am saying something different. I am not talking about holding the staff individually accountable, but rather holding the organization accountable for the actions/inactions of its staff. This could be in the form of Service Level credits to
customers, independent community lead audits, monetary sanctions (paid to a community fund) for failures, required remedial actions in cases of security breaches which include mandatory disclosures (credit checks if financial information is disclosed), Required
outsourcing of certain functions if iCANN itself cannot implement in a secure manner, etc. Each of the above are absolutely implementable.</div>
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<div>As I said, if ICANN were not a monopoly, the market in theory could handle some of this with customers walking away to competitors or members leaving a non-profit to join others (or not paying dues). Here, that is not an option. </div>
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Sent from my iPad</div>
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On Mar 3, 2015, at 12:24 AM, Kavouss Arasteh <<a href="mailto:kavouss.arasteh@gmail.com">kavouss.arasteh@gmail.com</a>> wrote:<br>
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<div>dEAR aLL,</div>
<div>when the issue of the Board accountability and Staff accountability was first discussed, I mentioned that apart from the Board members and the CEO and President of the ICANN no other accountabilty would be implementable in regard with appointed staff who
are directly reporting to the CEO and President and through whom to the Board.$</div>
<div>Consequently we can not held staff directly responsibile to the community fort and action .</div>
<div>Regards</div>
<div>Kavouss </div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">2015-03-03 5:06 GMT+01:00 Jeff Neuman <span dir="ltr"><<a href="mailto:jeff.neuman@comlaude.com" target="_blank">jeff.neuman@comlaude.com</a>></span>:<br>
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<p class="MsoNormal"><a name="14bdde719b8b9593__MailEndCompose"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">In a non-monopolistic environment, I would completely agree that a corporation’s board (whether for profit or
not for profit) would adequately address the situation, since customers (in the case of for-profit) or members (in the case of non-profit) would either cease purchasing the company’s products/services or cancel membership in a non-profit organization (as examples).
For example, if I am not happy with a company that has proven it cannot keep my information confidential, I can simply take my shopping elsewhere. If I am not happy with a non-profit because it is not serving my needs, I can go to other non-profits (or even
form my own).<u></u><u></u></span></a></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">But here, in the monopolistic environment where contracted parties have no choice but to deal with ICANN, leaving these types of issues to the Board without
other meaningful redress is not enough accountability. After all, it is not as if the contracted parties could go elsewhere if dissatisfied with the operations of ICANN (or in this case the lack of security measures to protect information). Thus, we have
a true accountability problem.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">To summarize, in a monopolistic environment where demand for services are inelastic, relying on a board to hold staff accountable for these types of failures
in my opinion is not enough. Without the potential for losing customers or community participation because of such failures, there is little incentive for the board to act.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt">These are just my personal opinions.<u></u><u></u></span></p>
<span>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="color:rgb(15,147,71);font-family:"Verdana",sans-serif;font-size:11pt">Jeffrey J. Neuman</span></b><span lang="EN-GB" style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><u></u><u></u></span></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="color:rgb(15,147,71);font-family:"Verdana",sans-serif;font-size:10pt">Senior Vice President </span></b><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">|</span><b><span lang="EN-GB" style="color:rgb(195,146,9);font-family:"Verdana",sans-serif;font-size:10pt">Valideus
USA</span></b><b><span lang="EN-GB" style="color:rgb(195,40,48);font-family:"Verdana",sans-serif;font-size:10pt">
</span></b><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">| </span><b><span lang="EN-GB" style="color:rgb(195,40,48);font-family:"Verdana",sans-serif;font-size:10pt">Com Laude USA</span></b><span lang="EN-GB" style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">1751 Pinnacle Drive, Suite 600<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">Mclean, VA 22102, United States<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">E:
</span><a href="mailto:jeff.neuman@valideus.com" target="_blank"><span lang="EN-GB" style="color:rgb(0,176,80);font-family:"Verdana",sans-serif;font-size:10pt">jeff.neuman@valideus.com</span></a><span lang="EN-GB" style="color:rgb(89,89,89);font-family:"Verdana",sans-serif;font-size:10pt">
or </span><a href="mailto:jeff.neuman@comlaude.com" target="_blank"><span lang="EN-GB" style="color:rgb(0,176,80);font-family:"Verdana",sans-serif;font-size:10pt">jeff.neuman@comlaude.com</span></a><span lang="EN-GB" style="color:rgb(0,176,80);font-family:"Verdana",sans-serif;font-size:10pt">
<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">T:
<a href="tel:%2B1.703.635.7514" target="_blank" value="+17036357514">+1.703.635.7514</a><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">M:
<a href="tel:%2B1.202.549.5079" target="_blank" value="+12025495079">+1.202.549.5079</a><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">@Jintlaw<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri",sans-serif;font-size:11pt"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;font-size:11pt">From:</span></b><span style="font-family:"Calibri",sans-serif;font-size:11pt"> Jordan Carter [mailto:<a href="mailto:jordan@internetnz.net.nz" target="_blank">jordan@internetnz.net.nz</a>]
<br>
<b>Sent:</b> Monday, March 2, 2015 8:33 PM<br>
<b>To:</b> Jeff Neuman<br>
<b>Cc:</b> <a href="mailto:accountability-cross-community@icann.org" target="_blank">
accountability-cross-community@icann.org</a><br>
<b>Subject:</b> Re: [CCWG-ACCT] Other forms of Accountability?<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Thanks Jeff for sharing this. I think the practical work going on in the Working Parties is dealing with many broader items than just the ICANN Board.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Your example posits an interesting question: is "accountability" focused on the governance level, or on operations?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">That is, is a staff level execution failure something the community or customers has accountability tools to deal with, beyond ensuring the Board holds CE to account?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">One way of looking at this example is that it's up to the Board to hold its Chief Executive responsible for delivering secure services and that that's where it lies. If the Board fails to do so, some of the mechanisms under debate would
help deal with that. Review and redress options would also provide some relief to those damaged.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Thoughts?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Jordan<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On 3 March 2015 at 07:01, Jeff Neuman <<a href="mailto:jeff.neuman@comlaude.com" target="_blank">jeff.neuman@comlaude.com</a>> wrote:<u></u><u></u></p>
<blockquote style="border-width:medium medium medium 1pt;border-style:none none none solid;border-color:currentColor currentColor currentColor rgb(204,204,204);padding:0in 0in 0in 6pt;margin-right:0in;margin-left:4.8pt">
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<p class="MsoNormal">Removing Board Directors, while taking up most of the discussion for the last few weeks does not address most of the accountability issues we have with ICANN.
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<br>
Not sure if you saw this article: <a href="http://www.theregister.co.uk/2015/03/02/icann_suffers_another_security_breach/" target="_blank">
http://www.theregister.co.uk/2015/03/02/icann_suffers_another_security_breach/</a><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Which accountability measures do we have to safeguard us from this?<br>
<br>
Thanks.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="color:rgb(15,147,71);font-family:"Verdana",sans-serif">Jeffrey J. Neuman</span></b><u></u><u></u></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="color:rgb(15,147,71);font-family:"Verdana",sans-serif;font-size:10pt">Senior Vice President </span></b><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">|</span><b><span lang="EN-GB" style="color:rgb(195,146,9);font-family:"Verdana",sans-serif;font-size:10pt">Valideus
USA</span></b><b><span lang="EN-GB" style="color:rgb(195,40,48);font-family:"Verdana",sans-serif;font-size:10pt">
</span></b><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">| </span><b><span lang="EN-GB" style="color:rgb(195,40,48);font-family:"Verdana",sans-serif;font-size:10pt">Com Laude USA</span></b><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">1751 Pinnacle Drive, Suite 600</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">Mclean, VA 22102, United States</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">E:
</span><u><span lang="EN-GB" style="color:rgb(0,176,80);font-family:"Verdana",sans-serif;font-size:10pt"><a href="mailto:jeff.neuman@valideus.com" target="_blank"><span style="color:rgb(0,176,80)">jeff.neuman@valideus.com</span></a></span></u><span lang="EN-GB" style="color:rgb(89,89,89);font-family:"Verdana",sans-serif;font-size:10pt">
or </span><u><span lang="EN-GB" style="color:rgb(0,176,80);font-family:"Verdana",sans-serif;font-size:10pt"><a href="mailto:jeff.neuman@comlaude.com" target="_blank"><span style="color:rgb(0,176,80)">jeff.neuman@comlaude.com</span></a></span></u><span lang="EN-GB" style="color:rgb(0,176,80);font-family:"Verdana",sans-serif;font-size:10pt">
</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">T:
<a href="tel:%2B1.703.635.7514" target="_blank">+1.703.635.7514</a></span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">M:
<a href="tel:%2B1.202.549.5079" target="_blank">+1.202.549.5079</a></span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:rgb(79,79,79);font-family:"Verdana",sans-serif;font-size:10pt">@Jintlaw</span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12pt"><br>
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</blockquote>
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<p class="MsoNormal"><br>
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<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12pt">Jordan Carter<br>
<br>
Chief Executive <br>
<b>InternetNZ</b><br>
<br>
04 495 2118 (office) | <a href="tel:%2B64%2021%20442%20649" target="_blank" value="+6421442649">
+64 21 442 649</a> (mob)<br>
<a href="mailto:jordan@internetnz.net.nz" target="_blank">jordan@internetnz.net.nz</a>
<br>
Skype: jordancarter<br>
<br>
<i>A better world through a better Internet </i><u></u><u></u></p>
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