<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">
<div>
<div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 16px;">
Please see these working definitions of ‘Consumer' and 'Consumer Trust', from the 2012 Working Group that defined measures and metrics for the AoC Review of the 2012 gTLD expansion (<a href="http://gnso.icann.org/en/issues/cctc/cctc-final-advice-letter-31oct12-en.pdf"></a><a href="http://gnso.icann.org/en/issues/cctc/cctc-final-advice-letter-05dec12-en.pdf">link</a>
to WG report, page 5):</div>
<div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 16px;">
<br>
</div>
<blockquote style="margin:0 0 0 40px; border:none; padding:0px;">
<div><font face="Calibri,sans-serif"><b>Consumer</b> is defined as actual and potential Internet users and registrants.</font></div>
<div><font face="Calibri,sans-serif">
<div><br>
</div>
<div><b>Consumer Trust</b> is defined as the confidence Consumers have in the domain name system. This includes </div>
<blockquote style="margin:0 0 0 40px; border:none; padding:0px;">
<div>(i) trust in the consistency of name resolution </div>
<div>(ii) confidence that a TLD registry operator is fulfilling the Registry’s stated purpose and is complying with ICANN policies and applicable national laws and </div>
<div>(iii) confidence in ICANN’s compliance function.</div>
<div><br>
</div>
</blockquote>
<div><b>Consumer Choice</b> is defined as the range of options available to Consumers for domain scripts and languages, and for TLDs that offer meaningful choices as to the proposed purpose and integrity of their domain name registrants.</div>
<div><br>
</div>
<div><b>Competition</b> is defined as the quantity, diversity, and the potential for and actual market rivalry of TLDs, TLD registry operators, and registrars.</div>
</font></div>
</blockquote>
<div><font face="Calibri,sans-serif"><br>
</font></div>
<div><font face="Calibri,sans-serif">That WG was created per a Dec-2010 Board resolution (<a href="http://www.icann.org/en/minutes/resolutions-10dec10-en.htm">link</a>) </font><font face="Calibri,sans-serif">requesting advice from the GNSO, ccNSO, ALAC and
GAC on establishing the definition, measures, and three-year targets for competition, consumer trust and consumer choice in the context of the DNS in preparation for the AoC required review of the 2012 gTLD expansion.</font></div>
<div><font face="Calibri,sans-serif"> </font></div>
<div><font face="Calibri,sans-serif">The WG's final <a href="http://gnso.icann.org/en/issues/cctc/cctc-final-advice-letter-05dec12-en.pdf">report</a> was adopted by its chartering organizations, GNSO and ALAC, with ALAC adding several additional measures. </font></div>
<div><font face="Calibri,sans-serif"><br>
</font></div>
<div><font face="Calibri,sans-serif">I</font><font face="Calibri,sans-serif"> believe these definitions are appropriate and workable for purposes of reviewing ICANN’s remit in expanding the gLTD space. They aren’t universal definitions to apply for everything
ICANN does, but </font></div>
<div><font face="Calibri,sans-serif"><br>
</font></div>
<div><br>
</div>
<div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 16px;">
<div id="MAC_OUTLOOK_SIGNATURE"></div>
</div>
</div>
<div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 16px;">
<br>
</div>
<span id="OLK_SRC_BODY_SECTION" style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 16px;">
<div style="font-family:Calibri; font-size:12pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt">
<span style="font-weight:bold">From: </span><<a href="mailto:accountability-cross-community-bounces@icann.org">accountability-cross-community-bounces@icann.org</a>> on behalf of Nigel Roberts <<a href="mailto:nigel@channelisles.net">nigel@channelisles.net</a>><br>
<span style="font-weight:bold">Date: </span>Saturday, January 9, 2016 at 3:32 PM<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:accountability-cross-community@icann.org">accountability-cross-community@icann.org</a>" <<a href="mailto:accountability-cross-community@icann.org">accountability-cross-community@icann.org</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [CCWG-ACCT] "Consumer Trust" in the Mission Statement<br>
</div>
<div><br>
</div>
<div>
<div>
<div>"Furthermore,under EU law, the notion of consumer does not extend to </div>
<div>legal persons, even if they have a non-business character (e.g. </div>
<div>non-profit associations).</div>
<div><br>
</div>
<div>The Court of Justice has consis-</div>
<div>tently held that EU definitions of consumer must</div>
<div>not be given a wider interpretation."</div>
<div><br>
</div>
<div>On 01/09/2016 10:30 PM, Nigel Roberts wrote:</div>
<blockquote id="MAC_OUTLOOK_ATTRIBUTION_BLOCKQUOTE" style="BORDER-LEFT: #b5c4df 5 solid; PADDING:0 0 0 5; MARGIN:0 0 0 5;">
<div>The definition of 'consumer' in this is problematic.</div>
<div><br>
</div>
<div>In EU legislation it generally excludes businesses. A common</div>
<div>understanding would be a 'natural person acting outside the scope of an</div>
<div>economic activity'.</div>
<div><br>
</div>
<div><br>
</div>
<div><br>
</div>
<div>On 01/09/2016 09:56 PM, Bruce Tonkin wrote:</div>
<blockquote id="MAC_OUTLOOK_ATTRIBUTION_BLOCKQUOTE" style="BORDER-LEFT: #b5c4df 5 solid; PADDING:0 0 0 5; MARGIN:0 0 0 5;">
<div>Hello Malcolm,</div>
<div><br>
</div>
<blockquote id="MAC_OUTLOOK_ATTRIBUTION_BLOCKQUOTE" style="BORDER-LEFT: #b5c4df 5 solid; PADDING:0 0 0 5; MARGIN:0 0 0 5;">
<blockquote id="MAC_OUTLOOK_ATTRIBUTION_BLOCKQUOTE" style="BORDER-LEFT: #b5c4df 5 solid; PADDING:0 0 0 5; MARGIN:0 0 0 5;">
<div>Even if rephrased, I don't think I understand what is intended to be</div>
<div>meant by "consumer trust".</div>
</blockquote>
</blockquote>
<div><br>
</div>
<div>It is a general term like human rights and public interest.</div>
<div><br>
</div>
<div>I think the key is that it needs to be grounded in what it means for</div>
<div>ICANN's limited mission.</div>
<div><br>
</div>
<div>If we are talking about domain names it could be that:</div>
<div><br>
</div>
<div>- a domain name resolves deterministically to a particular resource</div>
<div>connected to the Internet</div>
<div><br>
</div>
<div>(the implementation of DNSSEC at the root was intended to help with that)</div>
<div><br>
</div>
<div>- there is a legal person that can be contacted when there is a</div>
<div>problem with the operation of the domain name</div>
<div><br>
</div>
<div>(the collection and publication of contact information was intended to</div>
<div>help with that)</div>
<div><br>
</div>
<div>What it should not be in my personal view:</div>
<div><br>
</div>
<div>- anything to do with the content of a website that might be referred</div>
<div>to by the domain name</div>
<div><br>
</div>
<div>- anything to do with the characteristics of a legal person associated</div>
<div>with a domain name that might be inferred from the name</div>
<div><br>
</div>
<div><br>
</div>
<div>Regards,</div>
<div>Bruce Tonkin</div>
<div><br>
</div>
<div>_______________________________________________</div>
<div>Accountability-Cross-Community mailing list</div>
<div><a href="mailto:Accountability-Cross-Community@icann.org">Accountability-Cross-Community@icann.org</a></div>
<div><a href="https://mm.icann.org/mailman/listinfo/accountability-cross-community">https://mm.icann.org/mailman/listinfo/accountability-cross-community</a></div>
<div><br>
</div>
</blockquote>
<div><br>
</div>
</blockquote>
<div>_______________________________________________</div>
<div>Accountability-Cross-Community mailing list</div>
<div><a href="mailto:Accountability-Cross-Community@icann.org">Accountability-Cross-Community@icann.org</a></div>
<div><a href="https://mm.icann.org/mailman/listinfo/accountability-cross-community">https://mm.icann.org/mailman/listinfo/accountability-cross-community</a></div>
<div><br>
</div>
</div>
</div>
</span>
</body>
</html>