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    Thanks Steve - if there is agreement that these are suitable
    definitions perhaps we can have the report refer to them so as to
    avoid confusion as to scope, etc.<br>
    <br>
    <div class="moz-cite-prefix">On 10/01/2016 15:07, Steve DelBianco
      wrote:<br>
    </div>
    <blockquote
      cite="mid:9F33D7CF-36CF-4972-8BB7-52E10C9CC4F1@netchoice.org"
      type="cite">
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          Please see these working definitions of ‘Consumer' and
          'Consumer Trust', from the 2012 Working Group that defined
          measures and metrics for the AoC Review of the 2012 gTLD
          expansion (<a moz-do-not-send="true"
href="http://gnso.icann.org/en/issues/cctc/cctc-final-advice-letter-05dec12-en.pdf">link</a>
          to WG report, page 5):</div>
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        <blockquote style="margin:0 0 0 40px; border:none; padding:0px;">
          <div><font face="Calibri,sans-serif"><b>Consumer</b> is
              defined as actual and potential Internet users and
              registrants.</font></div>
          <div><font face="Calibri,sans-serif">
              <div><br>
              </div>
              <div><b>Consumer Trust</b> is defined as the confidence
                Consumers have in the domain name system. This includes </div>
              <blockquote style="margin:0 0 0 40px; border:none;
                padding:0px;">
                <div>(i) trust in the consistency of name resolution </div>
                <div>(ii) confidence that a TLD registry operator is
                  fulfilling the Registry’s stated purpose and is
                  complying with ICANN policies and applicable national
                  laws and </div>
                <div>(iii) confidence in ICANN’s compliance function.</div>
                <div><br>
                </div>
              </blockquote>
              <div><b>Consumer Choice</b> is defined as the range of
                options available to Consumers for domain scripts and
                languages, and for TLDs that offer meaningful choices as
                to the proposed purpose and integrity of their domain
                name registrants.</div>
              <div><br>
              </div>
              <div><b>Competition</b> is defined as the quantity,
                diversity, and the potential for and actual market
                rivalry of TLDs, TLD registry operators, and registrars.</div>
            </font></div>
        </blockquote>
        <div><font face="Calibri,sans-serif"><br>
          </font></div>
        <div><font face="Calibri,sans-serif">That WG was created per a
            Dec-2010 Board resolution (<a moz-do-not-send="true"
              href="http://www.icann.org/en/minutes/resolutions-10dec10-en.htm">link</a>) </font><font
            face="Calibri,sans-serif">requesting advice from the GNSO,
            ccNSO, ALAC and GAC on establishing the definition,
            measures, and three-year targets for competition, consumer
            trust and consumer choice in the context of the DNS in
            preparation for the AoC required review of the 2012 gTLD
            expansion.</font></div>
        <div><font face="Calibri,sans-serif"> </font></div>
        <div><font face="Calibri,sans-serif">The WG's final <a
              moz-do-not-send="true"
href="http://gnso.icann.org/en/issues/cctc/cctc-final-advice-letter-05dec12-en.pdf">report</a>
            was adopted by its chartering organizations, GNSO and ALAC,
            with ALAC adding several additional measures. </font></div>
        <div><font face="Calibri,sans-serif"><br>
          </font></div>
        <div><font face="Calibri,sans-serif">I</font><font
            face="Calibri,sans-serif"> believe these definitions are
            appropriate and workable for purposes of reviewing ICANN’s
            remit in expanding the gLTD space. They aren’t universal
            definitions to apply for everything ICANN does, but </font></div>
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          </font></div>
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          BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT:
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          <span style="font-weight:bold">From: </span>&lt;<a
            moz-do-not-send="true"
            href="mailto:accountability-cross-community-bounces@icann.org"><a class="moz-txt-link-abbreviated" href="mailto:accountability-cross-community-bounces@icann.org">accountability-cross-community-bounces@icann.org</a></a>&gt;
          on behalf of Nigel Roberts &lt;<a moz-do-not-send="true"
            href="mailto:nigel@channelisles.net">nigel@channelisles.net</a>&gt;<br>
          <span style="font-weight:bold">Date: </span>Saturday, January
          9, 2016 at 3:32 PM<br>
          <span style="font-weight:bold">To: </span>"<a
            moz-do-not-send="true"
            href="mailto:accountability-cross-community@icann.org"><a class="moz-txt-link-abbreviated" href="mailto:accountability-cross-community@icann.org">accountability-cross-community@icann.org</a></a>"
          &lt;<a moz-do-not-send="true"
            href="mailto:accountability-cross-community@icann.org">accountability-cross-community@icann.org</a>&gt;<br>
          <span style="font-weight:bold">Subject: </span>Re:
          [CCWG-ACCT] "Consumer Trust" in the Mission Statement<br>
        </div>
        <div><br>
        </div>
        <div>
          <div>
            <div>"Furthermore,under EU law, the notion of consumer does
              not extend to </div>
            <div>legal persons, even if they have a non-business
              character (e.g. </div>
            <div>non-profit associations).</div>
            <div><br>
            </div>
            <div>The Court of Justice has consis-</div>
            <div>tently held that EU definitions of consumer must</div>
            <div>not be given a wider interpretation."</div>
            <div><br>
            </div>
            <div>On 01/09/2016 10:30 PM, Nigel Roberts wrote:</div>
            <blockquote id="MAC_OUTLOOK_ATTRIBUTION_BLOCKQUOTE"
              style="BORDER-LEFT: #b5c4df 5 solid; PADDING:0 0 0 5;
              MARGIN:0 0 0 5;">
              <div>The definition of 'consumer' in this is problematic.</div>
              <div><br>
              </div>
              <div>In EU legislation it generally excludes
                businesses.  A common</div>
              <div>understanding would be a 'natural person acting
                outside the scope of an</div>
              <div>economic activity'.</div>
              <div><br>
              </div>
              <div><br>
              </div>
              <div><br>
              </div>
              <div>On 01/09/2016 09:56 PM, Bruce Tonkin wrote:</div>
              <blockquote id="MAC_OUTLOOK_ATTRIBUTION_BLOCKQUOTE"
                style="BORDER-LEFT: #b5c4df 5 solid; PADDING:0 0 0 5;
                MARGIN:0 0 0 5;">
                <div>Hello Malcolm,</div>
                <div><br>
                </div>
                <blockquote id="MAC_OUTLOOK_ATTRIBUTION_BLOCKQUOTE"
                  style="BORDER-LEFT: #b5c4df 5 solid; PADDING:0 0 0 5;
                  MARGIN:0 0 0 5;">
                  <blockquote id="MAC_OUTLOOK_ATTRIBUTION_BLOCKQUOTE"
                    style="BORDER-LEFT: #b5c4df 5 solid; PADDING:0 0 0
                    5; MARGIN:0 0 0 5;">
                    <div>Even if rephrased, I don't think I understand
                      what is intended to be</div>
                    <div>meant by "consumer trust".</div>
                  </blockquote>
                </blockquote>
                <div><br>
                </div>
                <div>It is a general term like human rights and public
                  interest.</div>
                <div><br>
                </div>
                <div>I think the key is that it needs to be grounded in
                  what it means for</div>
                <div>ICANN's limited mission.</div>
                <div><br>
                </div>
                <div>If we are talking about domain names it could be
                  that:</div>
                <div><br>
                </div>
                <div>- a domain name resolves deterministically to a
                  particular resource</div>
                <div>connected to the Internet</div>
                <div><br>
                </div>
                <div>(the implementation of DNSSEC at the root was
                  intended to help with that)</div>
                <div><br>
                </div>
                <div>- there is a legal person that can be contacted
                  when there is a</div>
                <div>problem with the operation of the  domain name</div>
                <div><br>
                </div>
                <div>(the collection and publication of contact
                  information was intended to</div>
                <div>help with that)</div>
                <div><br>
                </div>
                <div>What it should not be in my personal view:</div>
                <div><br>
                </div>
                <div>- anything to do with the content of a website that
                  might be referred</div>
                <div>to by the domain name</div>
                <div><br>
                </div>
                <div>- anything to do with the characteristics of a
                  legal person associated</div>
                <div>with a domain name that might be inferred from the
                  name</div>
                <div><br>
                </div>
                <div><br>
                </div>
                <div>Regards,</div>
                <div>Bruce Tonkin</div>
                <div><br>
                </div>
                <div>_______________________________________________</div>
                <div>Accountability-Cross-Community mailing list</div>
                <div><a moz-do-not-send="true"
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                <div><br>
                </div>
              </blockquote>
              <div><br>
              </div>
            </blockquote>
            <div>_______________________________________________</div>
            <div>Accountability-Cross-Community mailing list</div>
            <div><a moz-do-not-send="true"
                href="mailto:Accountability-Cross-Community@icann.org">Accountability-Cross-Community@icann.org</a></div>
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      <pre wrap="">_______________________________________________
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</pre>
    </blockquote>
    <br>
    <pre class="moz-signature" cols="72">-- 

Matthew Shears
Director - Global Internet Policy and Human Rights
Center for Democracy &amp; Technology 
<a class="moz-txt-link-abbreviated" href="mailto:mshears@cdt.org">mshears@cdt.org</a>
+ 44 771 247 2987 </pre>
  
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