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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Cambria",serif;color:black">Hello All -
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Cambria",serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Cambria",serif;color:black">As many of you know, ICANN introduced new Adobe Connect (AC) rooms for the CCWG calls.
</span><span style="font-size:10.5pt;font-family:"Cambria",serif;color:#1F497D"> </span><span style="font-size:10.5pt;font-family:"Cambria",serif">Some of you may have
<span style="color:black">experienced glitches with the AC Rooms’ accessibility, audio quality, connection, and delays in the chat pod.
</span><span style="color:#1F497D"> </span><span style="color:black">Our tech-team is working very closely with Adobe Connect to iron out these issues as soon as possible.</span></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Cambria",serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Cambria",serif;color:black">In order to rapidly identify what constitutes an individual issue rather than a widespread one, please report any issues affecting quality of your conference call; be
it delays in joining the meeting, difficulty hearing or being heard, or abnormal delays in the room.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Cambria",serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><i><u><span style="font-size:10.5pt;font-family:"Cambria",serif;color:black">Prior to reporting however please follow the below troubleshooting steps:</span></u></i></b><o:p></o:p></p>
<ol start="1" type="1">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3">
<i><span style="font-size:10.5pt;font-family:"Cambria",serif">Run the ICANN AC test to ensure you have all the latest add ins, it takes 10 – 15 seconds: <a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__tinyurl.com_icannactest&d=DQMFAw&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=PDd_FX3f4MVgkEIi9GHvVoUhbecsvLhgsyXrxgtbL10DTBs0i1jYiBM_uTSDzgqG&m=zcURqXXfFnV-3iQKDavM3i0vTl38MfJuFMUTtlzTgJs&s=ZIweynQRVJCzVyfr-5xHZxlHzli145nLZHU4dywKgzw&e="><span style="color:blue">http://tinyurl.com/icannactest[tinyurl.com]</span></a></span></i><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3">
<i><span style="font-size:10.5pt;font-family:"Cambria",serif">Try accessing the AC room via a different browser. Tech support recommends trying this order, from first to last: 1) Firefox 2) Chrome 3) Safari 4) IE</span></i><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3">
<i><span style="font-size:10.5pt;font-family:"Cambria",serif">Check that you have no Ad Blockers, or other Blockers enabled (this can vary from browser to browser)</span></i><o:p></o:p></li></ol>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Cambria",serif;color:black">Once this is done, if you are still having issues, please alert the Host of your Adobe Connect Room, or
<a href="mailto:acct-staff@icann.org">acct-staff@icann.org</a> , so that tech support may be made aware to fix the issue or escalate it to Adobe immediately. Be advised the Tech Team is working round the clock to resolve these issues, and will provide updates
going forward if necessary.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Cambria",serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Cambria",serif;color:black">Our apologies for the inconvenience caused and thank you for your patience and cooperation.</span><span style="font-size:10.5pt;font-family:"Cambria",serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Cambria",serif">Kindest Regards,</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Cambria",serif">Multi-Stakeholder & Strategic Initiatives Team</span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Cambria",serif">ICANN |</span></b><span style="font-size:10.0pt;font-family:"Cambria",serif">
<b>Internet Corporation for Assigned Names & Numbers</b></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Cambria",serif">12025 Waterfront Drive, Playa Vista, CA 90094</span><o:p></o:p></p>
<p class="MsoNormal"><u><span style="font-size:10.0pt;font-family:"Cambria",serif;color:#0563C1"><a href="http://www.icann.org">www.icann.org</a></span></u><u><span style="font-size:10.0pt;font-family:"Cambria",serif;color:#1F497D"> |
</span></u><span style="font-size:10.0pt;font-family:"Cambria",serif;color:black"><a href="mailto:acct-staff@icann.org">acct-staff@icann.org</a></span><span style="font-family:"Cambria",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Cambria",serif"> </span></i><o:p></o:p></p>
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