<div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:#333333"><br></div><div class="gmail_extra"><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(51,51,51)">​Dear Tijani,​</div><br><div class="gmail_quote">On Wed, Nov 2, 2016 at 11:22 AM, Tijani BEN JEMAA <span dir="ltr">&lt;<a href="mailto:tijani.benjemaa@topnet.tn" target="_blank">tijani.benjemaa@topnet.tn</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><font color="#002e7a">What I said in the CCWG face to face meeting regarding the CEO intention of creating a Complaint Office:</font><div><ul class="m_6288883526093075658MailOutline"><li><font color="#002e7a">A good initiative</font></li></ul></div></div></blockquote><div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(51,51,51);display:inline">​Yes, it is. ​</div> <div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(51,51,51);display:inline">​A well meant step, but we do have some comments.​</div></div><div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(51,51,51);display:inline"><br></div></div><div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(51,51,51);display:inline">We need an overall macro design to ensure fairness in the overall organization, under which the initiatives could arise.</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div><ul class="m_6288883526093075658MailOutline"><li><font color="#002e7a">Shouldn’t be part of the Legal department</font></li><li><font color="#002e7a">Shouldn’t be a decision making decision</font></li><li><font color="#002e7a">Should be more an interaction office than a complaint one</font></li><li><font color="#002e7a">Should be a communication channel for the CEO to understand better and on time the concerns of the community regarding the staff performance</font></li></ul></div></div></blockquote><div><br></div><div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(51,51,51);display:inline">​On this point, the Complaints Officer becomes a &#39;channel&#39; as you mention, through whose eyes the CEO would perceive and understand problems. However constituted, the Complaints Office / Officer is another organ, and this again defines a rigid path for the CEO to see and understand issues. A much better way would be open up the channels of communication, remove any bottlenecks (as exist in a Government style hierarchy​) and allow flow of information / consultations peer to peer, as much as possible and where required, across divisions, and in general by not being rigid about how communication is channelized.</div></div><div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(51,51,51);display:inline"><br></div></div><div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(51,51,51)">​I would emphasize again the need for an overall macro design.</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(51,51,51)"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(51,51,51)">Sivasubramanian M​​</div></div><div><br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div><div><br></div></div><div>
<div style="color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;word-wrap:break-word"><div style="color:rgb(0,0,0);letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;word-wrap:break-word"><div style="text-align:start;text-indent:0px;word-wrap:break-word"><div style="text-align:start;text-indent:0px;word-wrap:break-word"><div style="text-align:start;text-indent:0px;word-wrap:break-word"><div style="color:rgb(0,0,0);letter-spacing:normal;text-transform:none;white-space:normal;word-spacing:0px"><span style="color:rgb(54,95,145)">------------------------------<wbr>------------------------------<wbr>-----------------</span></div><div style="color:rgb(0,0,0);letter-spacing:normal;text-transform:none;white-space:normal;word-spacing:0px"><b><span style="color:rgb(54,95,145)">Tijani BEN JEMAA</span></b></div><div style="color:rgb(0,0,0);letter-spacing:normal;text-transform:none;white-space:normal;word-spacing:0px"><span style="color:rgb(54,95,145)">Executive Director</span></div><div style="color:rgb(0,0,0);letter-spacing:normal;text-transform:none;white-space:normal;word-spacing:0px"><span style="color:rgb(54,95,145)">Mediterranean Federation of Internet Associations (</span><b style="color:rgb(54,95,145)">FMAI</b><span style="color:rgb(54,95,145)">)</span></div><div style="color:rgb(0,0,0);letter-spacing:normal;text-transform:none;white-space:normal;word-spacing:0px"><span style="color:rgb(54,95,145)">Phone: <a href="tel:%2B216%2098%20330%20114" value="+21698330114" target="_blank">+216 98 330 114</a></span></div><div style="color:rgb(0,0,0);letter-spacing:normal;text-transform:none;white-space:normal;word-spacing:0px"><span style="color:rgb(54,95,145)">           </span> <span style="color:rgb(54,95,145)"><a href="tel:%2B216%2052%20385%20114" value="+21652385114" target="_blank">+216 52 385 114</a></span></div><div><span style="color:rgb(54,95,145)">------------------------------<wbr>------------------------------<wbr>-----------------</span></div><br><br><br><br><br><br></div></div></div></div></div>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><a href="https://www.facebook.com/sivasubramanian.muthusamy" target="_blank">Sivasubramanian M</a></div></div>
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