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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:&quot;Sylfaen&quot;,serif">Hello all,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:&quot;Sylfaen&quot;,serif">&nbsp;<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:&quot;Sylfaen&quot;,serif">The notes, recordings and transcripts for CCWG Accountability
<b>WS2_ CCWG Ombudsman Subgroup &amp; IOO Review Team Vendor Meeting &#8211; &nbsp;08 March 2017</b> will be available here:&nbsp;
<span style="color:blue"><a href="https://community.icann.org/x/WJDRAw"><span style="color:blue">https://community.icann.org/x/WJDRAw</span></a></span><span style="color:purple"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:&quot;Sylfaen&quot;,serif;color:#003300"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:&quot;Sylfaen&quot;,serif">A copy of the
<span style="color:#101C45">n</span>otes may be found below.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Sylfaen&quot;,serif;color:#993366"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Sylfaen&quot;,serif;color:#993366"><o:p>&nbsp;</o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Sylfaen&quot;,serif;color:#002060">Kind Regards,
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Sylfaen&quot;,serif;color:#002060">Yvette Guigneaux<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Sylfaen&quot;,serif;color:#002060">Multi-Stakeholder &amp; Strategic Initiative Asst.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:&quot;Sylfaen&quot;,serif;color:#993366">ICANN
<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Sylfaen&quot;,serif;color:#002060">Email:&nbsp;
<a href="mailto:yvette.guigneaux@icann.org">yvette.guigneaux@icann.org</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Sylfaen&quot;,serif;color:#002060">Cell:&nbsp; &#43;1-310-460-8432<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Sylfaen&quot;,serif;color:#002060">Skype:&nbsp; yvette.guigneaux.icann<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Sylfaen&quot;,serif;color:#002060"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Sylfaen&quot;,serif;color:#993366">12025 Waterfront Drive, Suite 300<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Sylfaen&quot;,serif;color:#993366">Playa Vista, CA 90094<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Sylfaen&quot;,serif;color:#993366"><o:p>&nbsp;</o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:&quot;Times New Roman&quot;,serif">
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<p class="MsoNormal"><b><u><span style="font-size:14.0pt;font-family:&quot;Times New Roman&quot;,serif">Agenda &amp; Notes&nbsp; (including portions of the chat):<span style="color:teal"><o:p></o:p></span></span></u></b></p>
<p class="MsoNormal"><b><u><span style="font-family:&quot;Sylfaen&quot;,serif;color:purple"><o:p><span style="text-decoration:none">&nbsp;</span></o:p></span></u></b></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:106%"><b><span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">WS2 - Ombudsman Subgroup &amp; IOO Review Team Meeting |&nbsp; 08 MAR 17<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:106%"><b><span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">@ 05:00 UTC.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:106%"><b><span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Agenda:
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Roll Call / Apologies &#8211; Welcome<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">ICANN Ombuds Office review<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Meeting between Cameron Ralph LLC &amp;
<br>
IOO subteam<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Presentation &#8211; Q&amp;A<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Useful documents<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Next meeting<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">F2F meeting in Copenhagen<br>
11 March 2017 (time TBD)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">AOB<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:106%"><b><span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Notes (including relevant portions of the chat):<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:106%"><span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">6 participants at start of call including Asha Hemrajani and Debra Russel and Phil Khoury (sp)(vendor).<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:106%"><b><span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Roll Call / Apologies &#8211; Welcome<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Sebastien Bacholllet - this is an additional call to have an exchange with the vendor selected for the ICANN Ombudsman Review.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:106%"><b><span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">ICANN Ombuds Office review<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:106%"><b><span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Meeting between Cameron Ralph LLC &amp; IOO subteam<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:106%"><b><span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Presentation &#8211; Q&amp;A<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Sebastien Bachollet - presentation of background material on WS2 and Ombudsman sub-group.
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Debra Russel - Background on vendor (presenting slide). PK more familiar with ICANN indirectly given past work with AuDA. Looking forward to meeting everyone in
 Copenhagen at ICANN 58.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Sebastien Bachollet - Comment to be mindful of Australian accent. We have some questions:<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:1.0in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">-Your understanding of the mission?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:1.0in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">- Your vision of the time line?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:1.0in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">-How you want to interact with us?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Farzaneh Badi - have they been briefed on the ICANN structure and ecosystem and if they need more information.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%">
<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Debra Russel - our understanding of the task - we had a meeting by phone yesterday - 2 tracks - evaluate how the ombudsman is doing and the second track is to look
 at the additional functions that have been proposed to see if they are appropriate for an ombudsman. We have begun our reading to understand WS2.<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Phil Khoury - at this stage we only have a theoretical understanding of the objectives and are looking forward to the interviews in Copenhagen to better understand
 them. One of the questions we will be asking is about the balance between those two as well as challenges going forward. Looking forward to a draft report for the end of March and a final in mid-April. Think we can deliver a meaningful report in that timeframe
 - this may change as we get into it - but not for now.<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Sebastien Bachollet - re interacting with us - do you want us to setup specific meetings in Copenhagen, participate in our weekly calls.<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Debra Russel - best to participate in weekly meetings after Copenhagen to avoid requesting other calls.<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Farzaneh Badii: Thanks Seb. I also want to know their interview method and how they would like to choose their interviewees
<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Asha Hemrajani - (introduction) - wanted to ask about your work methodology - mentioned you have reviewed 16 ombuds teams - what are your general areas of reform?
 - re surveys etc. how do you select those you wish to question? Have you worked on cases where you have recommended that the Obuds function should be expanded?<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Phil Khoury - we want to understand what the ombuds is achieving and what are the expectations - then we would map it against an international standard - then we
 would look at things that are special. (Listing past recommendations) - we have recommended more powers for the ombudsman in certain cases - but we try to frame all recommendations vs what is a fair and reasonable ombudsman. ICANN seems to have a combination
 of an internal and external ombudsman.<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Farzaneh Badii: I think the important issue is also the unique governance structure of ICANN itself that has a lot of impact on the ombudsman design we have worked
 on the issues of accessibility for many years (online access etc) I think what is important is to look at the design of the ombuds office and see if it can uphold the values of efficiency , independence and other values. ( my opinion)<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Debra Russel - there is a balance between getting a decisions that is fair and in a short time<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Phil Khoury - a common expansion of an ombudsman function we have recommended often is widening the accessibility to a wider public and allowing them to make recommendations
 on systemic matters vs single cases. for our interviews, we ask for a stakeholder map.<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Farzaneh Badii - (presents the points she made in the chat as listed above). We could ask the community about participating in their surveys and interviews.<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Asha Hemrajani - thanks Phil and Debra - last question on previous recommendations - do you look at mediation? do you recommend it be included or excluded.<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Debra Russel - have reviewed schemes where mediation is included - and have experience on this. Do not remember having recommended mediation in a place where it
 was not existing already.<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Phil Khoury - we have recommended the expansion of mediation - its about the right mix.<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Sebastien Bachollet - Looking forward to discuss with you in Copenhagen. Next topic was to discuss documents and wanted to ensure you have the Draft report of the
 group, the draft glossary and the New Mechanisms document. Would ask staff to ensure you have these.<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Action item: Staff to provide Draft report of the group, the draft glossary and the New Mechanisms documents to evaluators.<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Cheryl Langdon-Orr (CLO):thanks so much for taking the time to introduce yourselves and answer our questions... it is greatly appreciated... I look forward to working
 with you both, and in meeting up with you in CPH... bye for now...<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:106%"><b><span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Next meeting<o:p></o:p></span></b></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">F2F meeting in Copenhagen 11 March 2017 (time TBD)<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:106%"><b><span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Adjourned.<o:p></o:p></span></b></p>
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<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:106%"><span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Decisions:<o:p></o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">F2F meeting in Copenhagen 11 March 2017 (time TBD)<o:p></o:p></span></li></ul>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif"><o:p>&nbsp;</o:p></span></p>
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<span lang="EN-CA" style="font-size:12.0pt;line-height:106%;font-family:&quot;Times New Roman&quot;,serif">Staff to provide Draft report of the group, the draft glossary and the New Mechanisms documents to evaluators.<o:p></o:p></span></li></ul>
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