[ALT-Plus] Fwd: Office of Ombudsman - Inquiry regarding Zoom Chat Disruptions

[Dave Kissoondoyal]

Dear Maureen,

Chats should follow defined guidelines for chat and users should be informed that chats which go against those guidelines would be deleted. 
Zoom should provide a feature to delete/hide chats by administrators 

Kind regards 

Dave

Sent from my iPhone

> On Jun 25, 2021, at 12:18 AM, Maureen Hilyard via ALT-Plus <alt-plus at icann.org> wrote:
> 
> 
> +1 Cheryl
> 
>> On Fri, 25 Jun 2021, 6:37 am Cheryl Langdon-Orr, <langdonorr at gmail.com> wrote:
>> Yes several, but overall it boils down to, that we need to train, facilitate and empower Zoom session moderators (or someone) to monitor and manage such issues the moment they arise...
>>  	
>> Cheryl Langdon-Orr
>> about.me/cheryl.LangdonOrr
>> 
>> 
>>> On Fri, 25 Jun 2021 at 04:28, Maureen Hilyard via ALT-Plus <alt-plus at icann.org> wrote:
>>> Any ideas on what we might suggest to curb disrespectful behaviours that seem to be infiltrating our zoom chats?
>>> 
>>> 
>>> ---------- Forwarded message ---------
>>> From: Herb Waye <herb.waye at icann.org>
>>> Date: Fri, 25 Jun 2021, 3:47 am
>>> Subject: Office of Ombudsman - Inquiry regarding Zoom Chat Disruptions
>>> To: Maureen Hilyard <maureen.hilyard at gmail.com>
>>> Cc: ombudsman <ombudsman at icann.org>
>>> 
>>> 
>>> Hello Maureen,
>>> 
>>>  
>>> 
>>> I’m reaching out to various leaders in the ICANN Community and Org to seek your personal input regarding instances of disruptive behavior in the Zoom chat discussion thread during various sessions at ICANN70 and ICANN71. Please feel free to share this with your leadership team or any other leaders in At Large who you think might wish to contact me to offer their thoughts.
>>> 
>>> I personally observed multiple examples of chat discussion diverting from the session topic as various community members seized the opportunity to, for lack of a better way of saying it, attack their opponents and argue issues outside of the session topic. Language at times became disrespectful and unprofessional and would often divert participants’ attention from the presenters as the conversation degenerated in the chat.
>>> 
>>> Several people have brought this behavior to my attention and I feel it is worth addressing. The behavior (at least that which I have personally observed) does not constitute harassment under the Community Anti-Harassment Policy, and often is not a flagrant violation of the ICANN Expected Standards of Behavior. Nevertheless it is clearly disruptive, unprofessional, and a distraction, and I believe disrespectful towards other participants and the presenters.
>>> 
>>> I hope to address this issue in a blog posting prior to ICANN72 and in the meantime would appreciate your thoughts on the matter; whether you have any suggestions to mitigate future instances, ideas on how to “police” the chat to intervene if necessary, or any other comments you may wish to share.
>>> 
>>> Thank you in advance and rest assured any discussion will remain confidential unless otherwise agreed upon.
>>> 
>>> Best regards Herb
>>> 
>>>  
>>> 
>>> Herb Waye
>>> 
>>> ICANN Ombudsman
>>> 
>>>  
>>> 
>>> https://www.icann.org/ombudsman
>>> 
>>> https://www.facebook.com/ICANNOmbudsman
>>> 
>>> Twitter: @IcannOmbudsman
>>> 
>>>  
>>> 
>>> ICANN Expected Standards of Behavior:
>>> 
>>> https://www.icann.org/en/system/files/files/expected-standards-15sep16-en.pdf
>>> 
>>> Community Anti-Harassment Policy
>>> 
>>> https://www.icann.org/resources/pages/community-anti-harassment-policy-2017-03-24-en
>>> 
>>> Confidentiality
>>> 
>>> All matters brought before the Ombudsman shall be treated as confidential.  The Ombudsman shall also take all reasonable steps necessary to preserve the privacy of, and to avoid harm to, those parties not involved in the complaint being investigated by the Ombudsman.The Ombudsman shall only make inquiries about, or advise staff or Board members of the existence and identity of, a complainant in order to further the resolution of the complaint.  The Ombudsman shall take all reasonable steps necessary to ensure that if staff and Board members are made aware of the existence and identity of a complainant, they agree to maintain the confidential nature of such information, except as necessary to further the resolution of a complaint
>>> 
>>>  
>>> 
>>>  
>>> 
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