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Dear all,<br>
<br>
following on this morning's discussion about Language Services,
please be so kind to consider the following suggested text for
recommendations, in addition to the recommendations which have
already been suggested.<br>
<br>
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Whilst it is recognised that there has been a significant
improvement in the Language Services Department, the Translation
Services component should evolve to be able to sustain a significant
increase in activity. This shift from a craft-based ad-hoc
supply/demand to a continuous industrial pipeline of documents
involves:<br>
<ul>
<li>the ability to accurately predict the time to translate a
document at any time around the year, based on the knowledge of
historical periodic activity (past ICANN meeting cycles, peak
periods, holidays etc.);</li>
<li>the ability to predict peaks of activity pro-actively and
dynamically modulating capacity to supplement permanent staff
using a pool of additional freelance translators on demand to
smooth out peak delays;</li>
<li>the ability for clients (SO/ACs etc.) to automatically track
the status of their translation request (use of a CRM system)</li>
<li>the ability to automatically compile metrics on document
translation timeliness</li>
<li>the implementation of a feedback path from the community to
improve Language Services with native speaker input</li>
<li>the implementation of best practice documentation to harmonize
translation quality and accuracy between experienced permanent
and new or freelance translators</li>
<li>benchmarking of procedures with similar international
organisations, the most significant being the United Nations
Language and Interpretation Services</li>
</ul>
<br>
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<![endif]-->Kind regards,<br>
<br>
Olivier<br>
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