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Hello all,<br>
<br>
please find my suggestion for Recommendation 8:<br>
<br>
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At the moment the recommendation says:<br>
<br>
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<p class="Default"><font color="#3333ff"><i><span
style="font-size:11.5pt;mso-ansi-language: EN-GB"
lang="EN-GB">8. To support public participation, ICANN
should review capacity of the language services department
versus the Community need for the service, and make
relevant adjustments such as improving translation quality
and timeliness and implementing continuous improvement via
benchmarking of procedures used by international
organizations. <o:p></o:p></span></i></font></p>
<font color="#3333ff"> </font>
<p class="MsoNormal"><i><span style="font-size:11.5pt"
lang="EN-US"><font color="#3333ff">(Re: encouraging
multilingualism (ATRT1 18, 19, 22); Report Section 10)</font><o:p></o:p></span></i></p>
<br>
<br>
I suggest amending this to something even a little more demanding:<br>
<br>
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<p class="MsoNormal"><span style="font-size:11.5pt" lang="EN-US"><font
color="#3333ff">8. To support public participation, ICANN
should review capacity of the language services department
versus the Community need for the service using Key
Performance Indicators (KPIs), and make adjustments such as
improving translation quality and timeliness. ICANN should
implement continuous improvement of translation and
interpretation services via benchmarking of procedures used
by international organizations such as the United Nations.</font><o:p></o:p></span></p>
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I have presented this to both Lise Fuhr and Fiona Asonga and they
were fine with this amendment.<br>
<br>
Please be so kind to also find attached the document which Lise
and Fiona sent me with their suggestions for the detailed section
about Language Services. Please note the inclusion of the "frappé
vs. shocked" example.<br>
<br>
Kind regards,<br>
<br>
Olivier<br>
<br>
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