[bc-gnso] FW: Stakeholder Satisfaction Survey -- distributing at request of ICANN staff

Marilyn Cade marilynscade at hotmail.com
Sat Dec 3 00:01:20 UTC 2011

Dear Members
The Chairs of the constituencies/SGs were to asked to distribute this questionnaire to our members.I took the survey today. It does not take long to take. I wanted to check it out so that I could factually tell you it will go quickly.  This is a good willed attempt to gather comments, and would ask that you respond if you can find time.  Skipping responses is allowed in the survey. 
With best regards
Marilyn Cade, BC Chair
Subject: [soac-discussion] Stakeholder Satisfaction Survey

Dear Supporting Organization and Advisory Committee:


Consistent with the spirit of the Affirmation of
Commitments and in response to community requests, ICANN has developed a Stakeholder Satisfaction Survey
to obtain the community’s perceptions of the Performance Effectiveness in ten service categories supported by ICANN.  We invite you and members of your
community to take a few minutes to assist us in this initial effort to start
tracking the level of satisfaction
with various services provided by ICANN and the certain activities undertaken
by ICANN.  The service categories we are
tracking in this survey include:

DNS Policy Development

DNS Policy Implementation Services

Contractual Compliance

DNS Stability & Security

IANA Operations

Supporting Organization and Advisory Committee Support


Public Meetings

Strategic Planning


A link to the survey can be found at -


We ask
that you circulate the survey link to members of your organization. The survey
will also be made available to the broader Internet Community as well.


survey is designed to create an initial baseline of general ICANN stakeholder
satisfaction that can be used to develop improvements and compare against future
results.  We plan to refine the process over
time, gather data about additional services, and focus more closely on specific
services or projects in future surveys. If you have comments to the survey
itself, please make them in the comment box on the last page that is reserve
for overall comments.


initial survey will close 31 December 2011 at 12:00 UTC.  An
ICANN Survey Administrator (an external contractor) will collect and tabulate
the results in January 2012. This timetable will support the plan to conduct a
public review session of survey results in Costa Rica. A process for follow-up actions and a subsequent survey will then be started.


survey results will be used to identify improvement areas in the organization's
services capability and delivery. We intend to share summary reports with the entire
ICANN stakeholder community and opportunities for additional community comments
will be created before any improvement actions are formalized and implemented.
Identity of respondents will not be published.


appreciate your cooperation in passing on this first Stakeholder
Satisfaction Survey and hope that many will participate.




Kurt Pritz


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