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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:black'>Has anyone else been informed that due to reservation system problems you have been moved to another hotel?<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Olga Vanova [mailto:Olga.Vanova@hilton.com] <br><b>Sent:</b> Friday, June 01, 2012 3:19 PM<br><b>To:</b> Olga Vanova<br><b>Subject:</b> Reservation change<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-GB>Dear valuable guest,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>Please be advised that due to the unexpected circumstances with the reservation system we are forced to move your reservation in Hilton Prague for whole period to hotel Andels. We were able to secure the hotel in the same category with complimentary upgrade to Executive floor but with lower rate of 3.338 CZK including breakfast, including 14% VAT. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>The payment will be done in the hotel upon departure, your reservation is guaranteed for late arrival by your credit card and the same cancellation policy is applied.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>Please see hotel web link: <a href="http://www.vi-hotels.com/andels-prague/">http://www.vi-hotels.com/andels-prague/</a>. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>Let me share with you that there are prepared upon your arrival following amenities: <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>• welcome drink<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>• coffee and tea making facilities<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>• complimentary breakfast served in the room<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>• entrance to gym, sauna & steam bath<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>• 1 DVD rental free per day<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>• bottle of Becherovka (0.1 l)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>• turn-down service<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>• bathrobe and slippers<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>• 2 bottles of mineral water<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB>• Free entrance to hotel fitness till 31.12.2012<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB>I do apologize for any inconvenience this may cause. Please let me know if I can somehow assist you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal style='text-align:justify'><b><span lang=EN-GB style='font-size:9.0pt;color:#004261'>OLGA VANOVA</span></b><span lang=EN-GB style='font-size:9.0pt;color:#022A4A'> </span><span lang=EN-GB style='font-size:9.0pt;color:#70C3E7'>I</span><span lang=EN-GB style='font-size:9.0pt;color:#022A4A'> Conference & Events Executive</span><span lang=EN-GB style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify'><span lang=EN-GB style='font-family:"Myriad Pro";color:#022A4A'> </span><span lang=EN-GB style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify'><span lang=EN-GB style='font-size:9.0pt;color:#004261'>HILTON PRAGUE</span><span lang=EN-GB style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify'><span lang=EN-GB style='font-size:9.0pt;color:#919191'>t: +420 224 842 937 I f: +420 224 842 366 </span><span lang=EN-GB style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify'><span lang=EN-GB style='font-size:9.0pt;color:#919191'>Pobřežní 1 I 186 00 Prague 8 I Czech Republic</span><span lang=EN-GB style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify'><span lang=EN-GB style='font-size:9.0pt;color:#002060'><a href="prague.hilton.com"><span style='color:#002060'>prague.hilton.com</span></a></span><span lang=EN-GB style='font-size:9.0pt;color:#244061'> </span><span lang=EN-GB style='font-size:9.0pt;color:#70C3E7'>I</span><span lang=EN-GB style='font-size:9.0pt;color:#004261'> </span><span lang=EN-GB style='font-size:9.0pt;color:#002060'><a href="facebook.com/Hilton.Prague"><span style='color:#002060'>facebook.com/Hilton.Prague</span></a></span><span lang=EN-GB style='font-size:9.0pt;color:#004261'> </span><span lang=EN-GB style='font-size:9.0pt;color:#70C3E7'>I</span><span lang=EN-GB style='font-size:9.0pt;color:#004261'> </span><span lang=EN-GB style='font-size:9.0pt;color:#002060'><a href="twitter.com/HiltonPrague"><span style='color:#002060'>twitter.com/HiltonPrague</span></a></span><span lang=EN-GB style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Myriad Pro";color:#004261'><img border=0 width=471 height=22 id="Picture_x0020_1" src="cid:image001.png@01CD402C.7D955610" alt="Description: Description: cid:C49B5321-C725-4FA6-BEB5-294AAFB19280"></span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB><a href="http://www3.hilton.com/en/hotels/czech-republic/hilton-prague-hotel-PRGHITW/offers/100033297.htm"><b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:black;text-decoration:none'><img border=0 width=470 height=58 id="Picture_x0020_10" src="cid:image002.jpg@01CD402C.7D955610" alt="Description: Description: email gre"></span></b></a></span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB><a href="http://hiltonprague.com/media/docs/Specials/Summer_Terrace_Cloud9_2012.pdf"><span style='color:windowtext;text-decoration:none'><img border=0 width=266 height=41 id="Picture_x0020_11" src="cid:image003.jpg@01CD402C.7D955610" alt="Description: Description: email ter"></span></a></span><span lang=EN-GB> </span><span lang=EN-GB><a href="http://www.hiltonprague.com/media/docs/Others/Culinary_calendar_June_July_August_2012_HPOT.pdf"><span style='color:windowtext;text-decoration:none'><img border=0 width=178 height=43 id="Picture_x0020_12" src="cid:image004.jpg@01CD402C.7D955610" alt="Description: Description: Picture2"></span></a></span><span lang=EN-GB><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB><a href="http://hiltonprague.com/media/docs/dining/Culinaryevents_March/HP_3_4_5_en_2012_Culinary_and_event_calendar.pdf"><span style='text-decoration:none'><img border=0 width=204 height=54 id="Picture_x0020_8" src="cid:image005.jpg@01CD402C.7D955610" alt="Description: Description: culi ev HP"></span></a></span><span lang=EN-GB> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span lang=EN-GB style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><span lang=EN-GB style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2012 Hilton Worldwide Proprietary and Confidential</span><span lang=EN-GB style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p></div></body></html>