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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yup – the latest technical “glitch” to impact the ICANN community.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>They fail to mention you are 14 min away from the venue on the other side of town.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> owner-bc-gnso@icann.org [mailto:owner-bc-gnso@icann.org] <b>On Behalf Of </b>Sarah Falvey<br><b>Sent:</b> Friday, June 01, 2012 3:40 PM<br><b>To:</b> Baskin, James F (Jim)<br><b>Cc:</b> bc-gnso@icann.org<br><b>Subject:</b> Re: [bc-gnso] Involuntary Reservation change by Hilton Prague<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>I got the same email as well.<o:p></o:p></p><div><p class=MsoNormal>On Fri, Jun 1, 2012 at 3:35 PM, Baskin, James F (Jim) <<a href="mailto:james.f.baskin@verizon.com" target="_blank">james.f.baskin@verizon.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Has anyone else been informed that due to reservation system problems you have been moved to another hotel?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Olga Vanova [mailto:<a href="mailto:Olga.Vanova@hilton.com" target="_blank">Olga.Vanova@hilton.com</a>] <br><b>Sent:</b> Friday, June 01, 2012 3:19 PM<br><b>To:</b> Olga Vanova<br><b>Subject:</b> Reservation change</span><o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>Dear valuable guest,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>Please be advised that due to the unexpected circumstances with the reservation system we are forced to move your reservation in Hilton Prague for whole period to hotel Andels. We were able to secure the hotel in the same category with complimentary upgrade to Executive floor but with lower rate of 3.338 CZK including breakfast, including 14% VAT. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>The payment will be done in the hotel upon departure, your reservation is guaranteed for late arrival by your credit card and the same cancellation policy is applied.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>Please see hotel web link: <a href="http://www.vi-hotels.com/andels-prague/" target="_blank">http://www.vi-hotels.com/andels-prague/</a>. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>Let me share with you that there are prepared upon your arrival following amenities: </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>• welcome drink</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>• coffee and tea making facilities</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>• complimentary breakfast served in the room</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>• entrance to gym, sauna & steam bath</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>• 1 DVD rental free per day</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>• bottle of Becherovka (0.1 l)</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>• turn-down service</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>• bathrobe and slippers</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>• 2 bottles of mineral water</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>• Free entrance to hotel fitness till 31.12.2012</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB>I do apologize for any inconvenience this may cause. Please let me know if I can somehow assist you.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><b><span lang=EN-GB style='font-size:9.0pt;color:#004261'>OLGA VANOVA</span></b><span lang=EN-GB style='font-size:9.0pt;color:#022A4A'> </span><span lang=EN-GB style='font-size:9.0pt;color:#70C3E7'>I</span><span lang=EN-GB style='font-size:9.0pt;color:#022A4A'> Conference & Events Executive</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Myriad Pro","serif";color:#022A4A'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-size:9.0pt;color:#004261'>HILTON PRAGUE</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-size:9.0pt;color:#919191'>t: <a href="tel:%2B420%20224%20842%20937" target="_blank">+420 224 842 937</a> I f: <a href="tel:%2B420%20224%20842%20366" target="_blank">+420 224 842 366</a> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-size:9.0pt;color:#919191'>Pobřežní 1 I 186 00 Prague 8 I Czech Republic</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-size:9.0pt;color:#002060'><a href="http://prague.hilton.com" target="_blank"><span style='color:#002060'>prague.hilton.com</span></a></span><span lang=EN-GB style='font-size:9.0pt;color:#244061'> </span><span lang=EN-GB style='font-size:9.0pt;color:#70C3E7'>I</span><span lang=EN-GB style='font-size:9.0pt;color:#004261'> </span><span lang=EN-GB style='font-size:9.0pt;color:#002060'><a href="http://facebook.com/Hilton.Prague" target="_blank"><span style='color:#002060'>facebook.com/Hilton.Prague</span></a></span><span lang=EN-GB style='font-size:9.0pt;color:#004261'> </span><span lang=EN-GB style='font-size:9.0pt;color:#70C3E7'>I</span><span lang=EN-GB style='font-size:9.0pt;color:#004261'> </span><span lang=EN-GB style='font-size:9.0pt;color:#002060'><a href="http://twitter.com/HiltonPrague" target="_blank"><span style='color:#002060'>twitter.com/HiltonPrague</span></a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:10.0pt;font-family:"Myriad Pro","serif";color:#004261'><img border=0 width=471 height=22 id="_x0000_i1025" src="cid:image001.png@01CD400E.83E623F0" alt="Description: Description: cid:C49B5321-C725-4FA6-BEB5-294AAFB19280"></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB><a href="http://www3.hilton.com/en/hotels/czech-republic/hilton-prague-hotel-PRGHITW/offers/100033297.htm" target="_blank"><b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";text-decoration:none'><img border=0 width=470 height=58 id="_x0000_i1026" src="cid:image002.jpg@01CD400E.83E623F0" alt="Description: Description: email gre"></span></b></a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB><a href="http://hiltonprague.com/media/docs/Specials/Summer_Terrace_Cloud9_2012.pdf" target="_blank"><span style='color:windowtext;text-decoration:none'><img border=0 width=266 height=41 id="_x0000_i1027" src="cid:image003.jpg@01CD400E.83E623F0" alt="Description: Description: email ter"></span></a> <a href="http://www.hiltonprague.com/media/docs/Others/Culinary_calendar_June_July_August_2012_HPOT.pdf" target="_blank"><span style='color:windowtext;text-decoration:none'><img border=0 width=178 height=43 id="_x0000_i1028" src="cid:image004.jpg@01CD400E.83E623F0" alt="Description: Description: Picture2"></span></a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB><a href="http://hiltonprague.com/media/docs/dining/Culinaryevents_March/HP_3_4_5_en_2012_Culinary_and_event_calendar.pdf" target="_blank"><span style='text-decoration:none'><img border=0 width=204 height=54 id="_x0000_i1029" src="cid:image005.jpg@01CD400E.83E623F0" alt="Description: Description: culi ev HP"></span></a> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p><div class=MsoNormal align=center style='text-align:center'><span lang=EN-GB><hr size=2 width="100%" align=center></span></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2012 Hilton Worldwide Proprietary and Confidential</span><o:p></o:p></p></div></div></div><p class=MsoNormal><br><br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>-- <o:p></o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td nowrap style='border:none;border-top:solid #D50F25 1.5pt;padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#555555'>Sarah Falvey |<o:p></o:p></span></p></td><td nowrap style='border:none;border-top:solid #3369E8 1.5pt;padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#555555'> Senior Policy Analyst |<o:p></o:p></span></p></td><td nowrap style='border:none;border-top:solid #009939 1.5pt;padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#555555'> <a href="mailto:sarahfalvey@google.com" target="_blank">sarahfalvey@google.com</a> |<o:p></o:p></span></p></td><td nowrap style='border:none;border-top:solid #EEB211 1.5pt;padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#555555'> 202-346-1230<o:p></o:p></span></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p></div></body></html>