[council] Fwd: [SOAC-Infoalert] CSC report PTI performance December 2017

[Heather Forrest]

Colleagues,

Please find here the latest CSC report on PTI performance.

Best wishes,

Heather Forrest

---------- Forwarded message ----------
From: Bart Boswinkel <bart.boswinkel at icann.org>
Date: Thu, Jan 18, 2018 at 1:22 AM
Subject: [SOAC-Infoalert] CSC report PTI performance December 2017
To: "soac-infoalert at icann.org" <soac-infoalert at icann.org>
Cc: "icann-csc at icann.org" <icann-csc at icann.org>


Dear all,

On behalf of the chair of the CSC, Byron Holland, please find included the
CSC findings on PTI performance December 2017.

Kind regards,

Bart Boswinkel



---------------------------------------------------------------------

17 January 2018



Dear Community Members,

As chair of the Customer Standing Committee I am providing you our December
2017 monthly report on the performance of Public Technical Identifiers
(PTI). I am pleased to inform you the CSC has concluded that PTI’s overall
performance over December 2017 was again “Excellent”- PTI met all the
service level agreement at 100 % over the month of December 2017. The CSC
was informed that during the reporting period PTI has not received
complaints.



The December 2017 PTI report to the CSC, listing the individual service
level metrics along with their actual and historical performance, can be
found at: https://www.iana.org/performance/csc-reports/201612





The CSC regular meeting is scheduled at or around the 15th every month, and
the CSC report on the PTI performance is send out shortly after that
meeting.  If you would like to be informed of upcoming meetings or receive
CSC reports directly, you may want to subscribe to our announce list at
https://mm.icann.org/mailman/listinfo/csc-announce . Any comments on our
reporting to you is welcome.



 The CSC became effective October 1, 2016. Background information on the
committee along with transcripts of our meetings and other useful
information can be found at https://www.icann.org/csc[icann.org]
<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=>
 .





Kind regards,

Byron Holland

Chair CSC





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