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<title>Re: IT Failure to Support GNSO Council Session on August 5</title>
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<p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-US
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Dear members of the
ICANN community,<br>
<br>
As many of you may know, ICANN is striving to provide greater access to its
GNSO Council meetings by allowing both Councilors and other participants to
view and listen to the proceedings via Adobe Connect online. </span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Despite our best
efforts to provide seamless access, we failed to provide a complete service for
yesterday’s GNSO Council meeting and we know it was a tremendous disadvantage
for many of you. I apologize to you on behalf of ICANN. Due to a
failure of our IT Department to provide adequate redundancy we were unable to
offer the audio portion of the meeting.<br>
<br>
</span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>We
will provide you with a full explanation of why the service failed along with
detailed information on the changes that will ensure that we will not have this
problem in future meetings. </span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif"'>I will follow up with you as soon as I am
satisfied that the proper management controls are in place to prevent this
failure in the future.<br>
<br>
Thank you.<br>
<br>
Best regards,<br>
<br>
David Olive<br>
Vice President, Policy Development, ICANN</span><o:p></o:p></p>
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