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</o:shapelayout></xml><![endif]--></head><body lang=RU link=blue vlink=purple style='word-wrap: break-word;-webkit-nbsp-mode: space;-webkit-line-break: after-white-space'><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jeff, you are going a wrong path. There will be a lot of time to play and work if we stop defining processes and count every hour and drill into the single character in the text. You propose us again - to set up a committee or working group to drill into working hours of people instead of dealing with real TLD matter. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>--andrei<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> owner-council@gnso.icann.org [mailto:owner-council@gnso.icann.org] <b>On Behalf Of </b>Neuman, Jeff<br><b>Sent:</b> Wednesday, March 09, 2011 4:55 PM<br><b>To:</b> Stéphane Van Gelder; Council GNSO<br><b>Subject:</b> RE: [council] Staff utilization report<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I would also like to add some of my own personal comments to Stephane’s on some of the issues I see with this Utilization studies and the conclusions drawn from it.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>1. First, the utilization rate is drawn from a 40-hour work week which I understand is “ideal”, but I would venture to say that none of us only work 40 hours a week. I wish this were the case, but unfortunately it is not especially when “admin” time is figured into the equation. With “admin time” in the equation, most of us work at least 45+ hours per week. If you were to figure in 45 hours per week per FTW (as opposed to 40), then the utilization rate drops from 126% to 112% (348/310.5 X 100)(assuming 6.9 FTEs).<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>2. ICANN policy staff is recommending that the Council not assign any further work as a result of them being over capacity. GNSO Council leadership has tried over and over again to figure out why this is the case and this report points out that some of the reasons staff is overworked have little if anything to do with the activities of the Council. Yet the requests to reduce staff workload to my knowledge is <u>ONLY</u> going to the Council. I have asked ICANN policy staff if this study and their requests to reduce work load has been sent to ICANN Executive Management and the ICANN Board, but have not gotten a response. As a council, we have zero insight or control into the work that is assigned to ICANN Policy staff by the Board or by ICANN executive management, or for that matter any request that comes in from a constituency or stakeholder group for support. From my estimates of the time as indicated in the snapshot, 50 hours of its work comes from the Board and/or Executive team while another 26 hours came from the request of new groups wanting to be constituencies. Combines that is nearly 2 full time employees (of the 6.9 that have been allocated to the GNSO). The GNSO Council has absolutely no insight nor control over this work by ICANN Policy staff. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>3. I want us to engage in a constructive dialogue on this as I believe it is critical. I had hoped not to have to drill down on individual hours and numbers in this utilization study, but because ICANN policy staff is making the recommendation that we take up no new projects as a Council, I think we need to start getting into the weeds a little, so here it goes. This is not meant to question the hours spent to date on the work, but rather an eye towards looking to the future.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-indent:36.0pt'><span lang=EN-US style='color:#1F497D'>a) This study states that new Constituencies Support/Process is 26 hours per week. I really do not believe that this will be (or even should be) the amount of this will require on an ongoing basis. That is more than ½ of a full person in man hours and that seems really high. Even if it were 10 hours, that would seem high, but lets assume for arguments sake that this could be reduced to 10 hours per week. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-indent:36.0pt'><span lang=EN-US style='color:#1F497D'>b) The OSC seems to be winding down its activities, correct, which is another 14 hours.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-indent:36.0pt'><span lang=EN-US style='color:#1F497D'>c) Unless a motion is approved at this Council meeting, the Whois studies would not be ongoing work, that would be another 10 hours.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-indent:36.0pt'><span lang=EN-US style='color:#1F497D'>d) Registration Abused Policy WG is now closed and has morphed into Best Practices and UDRP, which is another 6 hours per week.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-indent:36.0pt'><span lang=EN-US style='color:#1F497D'>e) I believe the GCOT work is completed or almost complete. Another 2 hours.<o:p></o:p></span></p><p class=MsoNormal style='text-indent:36.0pt'><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-indent:36.0pt'><span lang=EN-US style='color:#1F497D'>f) PPSC is down in the study at 6 hours a week, but I do not see more PPSC work in the next several months making way for the Standing Committee (which has a separate time allocation).<o:p></o:p></span></p><p class=MsoNormal style='text-indent:36.0pt'><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-indent:36.0pt'><span lang=EN-US style='color:#1F497D'>g) With all luck, this work prioritization I think can be eliminated and become a burden for the Council and its leadership – another 14 hours.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Just looking at this quick math, making these changes would save us 68 hours of ICANN policy staff time. Even if we went to the 100% level at 40 hours per week (But see #1 above), that would still leave us with 18 hours to play with, which is where I would put the new WHOIS studies which look like one or more may move forward and some other items the Council wants to achieve. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>4. So, if we commit to making even these small changes, what reductions can we expect from the Board and ICANN’s Executive Team as that takes up nearly 2 persons’ time? If even we can reduce that to 1.5 persons’ time, that would give us another 20 hours to play with.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>5. <u>Conclusion</u>: I do not believe it is fair to recommend that new projects be taken on. I believe there is still room to play with AND I would like to see the ICANN Executives and the Board make the same commitments we are making in helping to achieve realistic workloads. This is a problem, but not just a problem for the Council. This is a problem that needs to be handled with ICANN Executive Management and the Board. As such, I would like to explore with the Council the formation of an exploratory committee comprised of GNSO Council members, ICANN Executive Management and ICANN Board members to look into this issue and figure out the best path forward. The answer cannot be on a going forward basis that no more work can be done.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>This is all my personal opinion and does not reflect the views of my company, my stakeholder group or others in Council leadership.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm'><b><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Jeffrey J. Neuman</span></b><b><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#3366FF'> <br></span></b><b><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#068658'>Neustar, Inc. / Vice President, Law & Policy</span></b><span lang=EN-US style='font-size:8.5pt;font-family:"Arial","sans-serif";color:gray'><o:p></o:p></span></p><div><div><div><div><div><div class=MsoNormal><span lang=EN-US style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:gray'><hr size=1 width="100%" noshade style='color:#969696' align=left></span></div></div></div></div></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:6.5pt;font-family:"Arial","sans-serif";color:gray'>The information contained in this e-mail message is intended only for the use of the recipient(s) named above and may contain confidential and/or privileged information. If you are not the intended recipient you have received this e-mail message in error and any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately and delete the original message.</span><span lang=EN-US style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:6.0pt;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:8.5pt;font-family:"Arial","sans-serif";color:gray'><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> owner-council@gnso.icann.org [mailto:owner-council@gnso.icann.org] <b>On Behalf Of </b>Stéphane Van Gelder<br><b>Sent:</b> Wednesday, March 09, 2011 7:14 AM<br><b>To:</b> Council GNSO<br><b>Subject:</b> [council] Staff utilization report<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Councillors,<o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US>I wanted to get this out to you asap and hopefully you will have time to read this by the time we start our weekend discussions in SFO. To that end, I would like to thank Liz for providing a short format for this report that makes it easy and quick to read.<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US>As you all know, we as a Council have been struggling with prioritization for a while now. Since the start of the year, we have stepped up our efforts. We have already deleted several projects that were either no longer active or just plain finished. We are also now looking at a pending project at each Council meeting (this is normally set for agenda item 2, except for SFO because of a scheduling conflict).<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US>On top of those efforts, the Leadership team has been engaging in discussions with staff so that we can understand the resource issues that are coming to the fore more and more often.<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US>At my request, Liz has provided some key data to help us in our understanding of the situation. This is summarized in the report below.<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US>I want to thank Liz and all the policy and support staff for the outstanding work they provide for both the GNSO and the community as a whole. I personally feel very fortunate and privileged to be working with such talented people, and I continue to be humbled by staff's ability to take on such an intense workload without flinching.<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US>Continuing with the personal comments, I feel that our (the ICANN community in general I mean) inability to manage our workload is one of the greatest dangers we face. It has been my experience, while on this Council, that there seems to be more interest in launching new projects, whatever those may be, than completing existing ones. And obviously, this way of doing things is not sustainable in the long run.<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US>I am therefore not surprised to see staff raising an insistent red flag lately. But I also think it is unfair to ask the Council to tackle this by itself. We have no control over, and no clear vision of, the way staff is assigned to each project, be they GNSO or otherwise. As the recent consumer choice issue shows, we also don't have control over how the Board may send work our way. And I am sure, although I am happy to be corrected on this, that the Board does not look at current staff utilization levels before assigning a new project to ICANN's SOs and ACs. If they did, I don't think the Cartagena consumer choice resolution would have been made in the way it has.<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US>So I think it is crucial that we as a community continue to look at this in great detail to try and find a way to improve. Currently, staff are basically telling us as a Council that we should no longer initiate new projects. Line that up with the tentative agenda for our SFO Open Council meeting, on which there are at least two motions that if adopted could add to the existing workload, and you can see we clearly have a problem.<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US>Thanks,<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><div><div><div><p class=MsoNormal><span lang=EN-US style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'>Stéphane<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US>Début du message réexpédié :<o:p></o:p></span></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-US><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div></div></div></div></body></html>