<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"><meta http-equiv="Content-Type" content="text/html charset=us-ascii"><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><div>Just for a point of reference, here is a letter that the registries and new gTLD applicants sent to ICANN last week that touches on this operational excellence theme:</div><div><a href="https://www.icann.org/en/system/files/correspondence/drazek-malthouse-to-atallah-17jun14-en.pdf">https://www.icann.org/en/system/files/correspondence/drazek-malthouse-to-atallah-17jun14-en.pdf</a></div><div><br></div><div> Bret</div><br><div><div>On Jun 21, 2014, at 5:56 PM, Jonathan Robinson <<a href="mailto:jrobinson@afilias.info">jrobinson@afilias.info</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div style="margin: 0cm 0cm 0.0001pt 36pt; line-height: 17px; font-size: 11pt; font-family: Calibri, sans-serif; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-indent: -18pt;"><span>2.<span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"> <span class="Apple-converted-space"> </span></span></span>ICANN Organisational Performance / Operational Excellence<br>(Gap between community expectations and actual experience)<o:p></o:p></div><div style="margin: 0cm 0cm 0.0001pt 72pt; line-height: 17px; font-size: 11pt; font-family: Calibri, sans-serif; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-indent: -18pt;"><span>a.<span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"> <span class="Apple-converted-space"> </span></span></span>From - Registries & NTAG</div></blockquote></div><br><div apple-content-edited="true">
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