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<p class="MsoNormal"><span style="font-size:11.0pt">For your information. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black"><soac-infoalert-bounces@icann.org> on behalf of Bart Boswinkel <bart.boswinkel@icann.org><br>
<b>Date: </b>Wednesday, December 21, 2016 at 3:11 AM<br>
<b>To: </b>"soac-infoalert@icann.org" <soac-infoalert@icann.org><br>
<b>Cc: </b>"icann-csc@icann.org" <icann-csc@icann.org><br>
<b>Subject: </b>[Soac-infoalert] Report CSC on PTI Performance (November 2016)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt">Dear all,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">On behalf of Byron Holland, chair of the CSC, included the second report of the CSC and the underlying report of PTI to the CSC,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Kind regards,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Bart Boswinkel</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">---------------------------------------------</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Dear Community Members,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">As chair of the Customer Standing Committee I am pleased to provide you with our second monthly report on the performance of Public Technical Identifiers (PTI), for November, 2016. You will see the CSC has
concluded that, overall, PTI’s performance was “Satisfactory”, in that they met the service level agreement. The CSC is aware of some minor issues and is in an ongoing discussion with PTI to mediate them for the future, noting there is no trend. In summary:
No persistent problems were identified and no further action is needed, nor was the CSC informed about any complaint.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Also attached is the report from PTI to the CSC listing the individual service level metrics along with their actual and historical performance. As this is the first report in what we expect to be an evolving
process, any comments would be welcomed.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">The CSC was formed effective October 1, 2016. Background on the committee along with transcripts of our meetings and other useful information can be found at
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=">
https://www.icann.org/csc[icann.org]</a> .</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Byron Holland</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Chair of the CSC</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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