<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Title" content="">
<meta name="Keywords" content="">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Calibri;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:Calibri;}
span.EmailStyle18
{mso-style-type:personal;
font-family:Calibri;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal;
font-family:Calibri;
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal;
font-family:Calibri;
color:windowtext;}
span.EmailStyle21
{mso-style-type:personal;
font-family:Calibri;
color:windowtext;}
span.EmailStyle22
{mso-style-type:personal;
font-family:Calibri;
color:windowtext;}
span.EmailStyle23
{mso-style-type:personal;
font-family:Calibri;
color:windowtext;}
span.EmailStyle24
{mso-style-type:personal-reply;
font-family:Calibri;
color:windowtext;}
span.msoIns
{mso-style-type:export-only;
mso-style-name:"";
text-decoration:underline;
color:teal;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:595.0pt 842.0pt;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style>
</head>
<body bgcolor="white" lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt">Thank you, James. Good to know you’ll be in Johannesburg next week, and we’ll refer any questions to you in person or via email.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thanks—<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">J.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">James Gannon <james@cyberinvasion.net><br>
<b>Date: </b>Friday, June 16, 2017 at 8:44 <br>
<b>To: </b>GNSO Council List <council@gnso.icann.org><br>
<b>Cc: </b>"James M. Bladel" <jbladel@godaddy.com>, Marika Konings <marika.konings@icann.org><br>
<b>Subject: </b>FW: CSC Report performance PTI May 2017<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Times New Roman""><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt">Councillors,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">On behalf of the CSC please find attached the CSC report for May 2017, there have been no substantial changes from the previous reports.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">AS ICANN 59 is a Policy Forum the CSC will not be holding any dedicated sessions however myself and other CSC members will be present in Johannesburg and I welcome any of you to contact me to speak about the
work of the CSC or any related matters.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I look forward to seeing you all in South Africa next week,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">James Gannon</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">GNSO (Non-RySG) Liaison to the Customer Standing Committee</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> icann-csc-bounces@icann.org [mailto:icann-csc-bounces@icann.org]
<b>On Behalf Of </b>Bart Boswinkel<br>
<b>Sent:</b> 16 June 2017 14:41<br>
<b>To:</b> soac-infoalert@icann.org<br>
<b>Cc:</b> ICANN-CSC@icann.org<br>
<b>Subject:</b> [ICANN-CSC] CSC Report performance PTI May 2017</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman""> </span><o:p></o:p></p>
<p class="MsoNormal">Dear all,<o:p></o:p></p>
<p class="MsoNormal">On behalf of the chair of the CSC (Byron Holland), please find included his monthly message to the community and the latest CSC report on the PTI performance May 2017<o:p></o:p></p>
<p class="MsoNormal">Kind regards,<o:p></o:p></p>
<p class="MsoNormal">Bart Boswinkel<o:p></o:p></p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Dear Community Members,<o:p></o:p></p>
<p class="MsoNormal">As chair of the Customer Standing Committee I am pleased to provide you with our monthly report on the performance of Public Technical Identifiers (PTI) over May 2017. You will see that the CSC has concluded that, overall, PTI’s performance
in May 2017 was “Satisfactory”, in that they met the agreed service agreement for 98.6 % of the defined metrics. The two, missed service level are subject to a CSC recommendation. In summary: on the evidence to date, the CSC has not identified a persistent
problem and no further action is needed. The CSC was informed that PTI has not received a complaint in May 2017.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">The May 2017 PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.iana.org_performance_csc-2Dreports_2017045&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=YtqHNL8M0S8VJEp7A9gjN2Xseb6cmOcaAbN7IldcmDI&s=oFrCPMLa_AOttlxB-DaKWj5BD4KC3TP4jDtuivWB5wY&e=">https://www.iana.org/performance/csc-reports/201705[iana.org]</a><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">In addition to its review of the PTI report, the CSC has reviewed the PTI survey to its customers (formerly known as the IANA survey) and together with PTI looked at ways to increase the level of feed-back from its customers in the naming
community. The processes to the change the agreed Service Level Expectations were further discussed as well.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">The CSC has regular meetings: Every month at or around the 15<sup>th</sup>. The CSC report on the PTI performance is send out shortly after each meeting. If you would like to be informed of upcoming meetings or receive CSC reports directly,
you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce">https://mm.icann.org/mailman/listinfo/csc-announce</a> . Any comments on our reporting to you is welcome.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">The CSC was formed effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=">https://www.icann.org/csc[icann.org]</a> .<o:p></o:p></p>
<p class="MsoNormal"><b> </b><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Kind regards,<o:p></o:p></p>
<p class="MsoNormal">Byron Holland <o:p></o:p></p>
<p class="MsoNormal">Chair CSC<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</body>
</html>