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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Councillors,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Please find below the June 2017 CSC Report, as always I am available to answer any questions or queries Council may have.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">-James Gannon (GNSO non-RySG Liaison to the CSC)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> icann-csc-bounces@icann.org [mailto:icann-csc-bounces@icann.org]
<b>On Behalf Of </b>Bart Boswinkel<br>
<b>Sent:</b> 19 July 2017 13:19<br>
<b>To:</b> soac-infoalert@icann.org<br>
<b>Cc:</b> icann-csc@icann.org<br>
<b>Subject:</b> [ICANN-CSC] CSC report PTI performance June 2017<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">Dear all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">On behalf of the chair of the CSC (Byron Holland), please find included following message and the latest CSC report.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">Bart Boswinkel <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">(CSC secretariat)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">---------------------------- <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">19 July 2017<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">Dear Community Members,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">As chair of the Customer Standing Committee I am pleased to provide you with our monthly report on the performance of Public Technical Identifiers (PTI) over June 2017. You will see that the
CSC has concluded that, overall, PTI’s performance in June 2017 was “Excellent”- PTI met the service level agreement at 100% for the month of June 2017. The CSC was informed that PTI has received two complaints in June 2017 and requested PTI to keep the CSC
informed on progress handling the complaints. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">The June 2017 PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <u><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.iana.org_performance_csc-2Dreports_201706&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=pPHd0x0RM7KKQRoBWnp9qDoof8XAySj8yhHq-z8EWgM&m=OvHGqKbL4PgZLQp9aGzFyM9xXIVKaH14Z8DUACt_w6I&s=1bw4n8Okf4EnkAyCQexPpA9YU249Gkz1vIuoXbDSwg4&e=">https://www.iana.org/performance/csc-reports/201706[iana.org]</a> .</u><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">In addition to its review of the PTI report, the CSC together with PTI had a productive discussion on the development of the Remedial Action Procedure as foreseen in it the CSC charter. The CSC
and PTI continued with developing the processes to the change the agreed Service Level Expectations.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">The CSC has regular meetings: Every month at or around the 15<sup>th</sup>. The CSC report on the PTI performance is send out shortly after each meeting. If you would like to be informed of
upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce">https://mm.icann.org/mailman/listinfo/csc-announce</a> . Any comments on our reporting to you
is welcome.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">The CSC was formed effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=">https://www.icann.org/csc[icann.org]</a> .<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:14.0pt"> </span></b><span lang="EN-US" style="font-size:14.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">Byron Holland <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt">Chair CSC<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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