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<div class="" style="word-wrap:break-word">Councillors,
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<div class="">Please find below the Aug 2017 CSC Report, PTI once again achieved 100% compliance this month.</div>
<div class="">Unfortunately I will not be in attendance at ICANN 60 as I have just relocated from Dublin to Switzerland, but I believe that there are a number of sessions that councillors can take advantage of to ask questions of the CSC as we approach our
 1 year anniversary.</div>
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<div class="">Happy to coordinate any specific requests or to answer general questions as always!</div>
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<div class="">Regards,</div>
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<div class="">James Gannon</div>
<div class="">GNSO Non-RySG Liaison to the CSC</div>
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<div class="">Begin forwarded message:</div>
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<span class="" style=""><b class="">From: </b></span><span class="" style="">Bart Boswinkel <<a href="mailto:bart.boswinkel@icann.org" class="">bart.boswinkel@icann.org</a>><br class="">
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<span class="" style=""><b class="">Subject: </b></span><span class="" style=""><b class="">[ICANN-CSC] CSC report PTI performance August 2017</b><br class="">
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<span class="" style=""><b class="">Date: </b></span><span class="" style="">19 September 2017 at 17:28:38 GMT+2<br class="">
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<span class="" style=""><b class="">To: </b></span><span class="" style="">"<a href="mailto:soac-infoalert@icann.org" class="">soac-infoalert@icann.org</a>" <<a href="mailto:soac-infoalert@icann.org" class="">soac-infoalert@icann.org</a>><br class="">
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<span class="" style=""><b class="">Cc: </b></span><span class="" style="">"<a href="mailto:icann-csc@icann.org" class="">icann-csc@icann.org</a>" <<a href="mailto:icann-csc@icann.org" class="">icann-csc@icann.org</a>><br class="">
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<span class="" style="font-size:14pt">Dear all,</span></div>
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<span class="" style="font-size:14pt">On behalf of the chair of the CSC (Byron Holland), please find included the latest CSC update and report.</span></div>
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<span class="" style="font-size:14pt">Kind regards,</span></div>
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<span class="" style="font-size:14pt">Bart Boswinkel</span></div>
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<span class="" style="font-size:14pt">---------------------------- </span></div>
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<span class="" style="font-size:14pt">19 September 2017</span></div>
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<span class="" style="font-size:14pt">Dear Community Members,</span></div>
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<span class="" style="font-size:14pt">As chair of the Customer Standing Committee I am pleased to provide you with our monthly report on the performance of Public Technical Identifiers (PTI) over August 2017.  You will see that the CSC has concluded that, overall,
 PTI’s performance in August 2017 was “Excellent”- PTI met the service level agreement at 100% for the month of August 2017. The CSC was informed that no complaints were received in August 2017.</span></div>
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<span class="" style="font-size:14pt">The August 2017 PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <a href="https://www.iana.org/performance/csc-reports/201708" class="" style="color:rgb(149,79,114); text-decoration:underline">https://www.iana.org/performance/csc-reports/201708</a> .</span></div>
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<span class="" style="font-size:14pt">In addition to its review of the PTI report, the CSC together with PTI concluded their discussions on proposing adjusting 3 metrics. For details on these metrics you are referred to the CSC report. The CSC and PTI are in
 the process of developing metrics with respect to PTI’s procedures around the IDN Table repository. In parallel the CSC will propose changes to the procedure and timeline to change the agreed Service Level Expectations as documented in Annex A section 2 of
 the IANA Naming Functions Contract.</span></div>
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<span class="" style="font-size:14pt">The CSC has regular meetings:  Every month at or around the 15th.  The CSC report on the PTI performance is send out shortly after each meeting.  If you would like to be informed of upcoming meetings or receive CSC reports
 directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce" class="" style="color:rgb(149,79,114); text-decoration:underline">https://mm.icann.org/mailman/listinfo/csc-announce</a> . Any comments
 on our reporting to you is welcome.</span></div>
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<span class="" style="font-size:14pt"> The CSC became effective October 1, 2016.<span class="x_Apple-converted-space"> </span></span></div>
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<span class="" style="font-size:14pt">Background information on the committee along with transcripts of our meetings and other useful information can be found at <a href="https://www.icann.org/csc%5Bicann.org%5D" class="" style="color:rgb(149,79,114); text-decoration:underline">https://www.icann.org/csc[icann.org]</a> .</span></div>
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<span class="" style="font-size:14pt">Kind regards,</span></div>
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<span class="" style="font-size:14pt">Byron Holland </span></div>
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<span class="" style="font-size:14pt">Chair CSC</span></div>
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