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<div class="" style="word-wrap:break-word; line-break:after-white-space">Please find below the CSC report for November, as always I am available for any questions from council.
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<div class="">-James Gannon<br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">From: </b></span><span class="" style="">Bart Boswinkel <<a href="mailto:bart.boswinkel@icann.org" class="">bart.boswinkel@icann.org</a>><br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">Subject: </b></span><span class="" style=""><b class="">[ICANN-CSC] CSC report PTI performance November 2017</b><br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">Date: </b></span><span class="" style="">15 December 2017 at 23:30:23 GMT+1<br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">To: </b></span><span class="" style="">"<a href="mailto:soac-infoalert@icann.org" class="">soac-infoalert@icann.org</a>" <<a href="mailto:soac-infoalert@icann.org" class="">soac-infoalert@icann.org</a>><br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">Cc: </b></span><span class="" style="">"<a href="mailto:icann-csc@icann.org" class="">icann-csc@icann.org</a>" <<a href="mailto:icann-csc@icann.org" class="">icann-csc@icann.org</a>><br class="">
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<span class="" style="font-size:14pt">Dear all,</span></div>
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<span class="" style="font-size:14pt">On behalf of the chair of the CSC, Byron Holland, please find included the CSC findings on PTI performance November 2017.</span></div>
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<span class="" style="font-size:14pt">Kind regards,</span></div>
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<span class="" style="font-size:14pt">Bart Boswinkel</span></div>
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<span class="" style="font-size:14pt">15 December 2017</span></div>
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<span class="" style="font-size:14pt">Dear Community Members,</span></div>
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<span class="" style="font-size:14pt">As chair of the Customer Standing Committee I am providing you our November 2017 monthly report on the performance of Public Technical Identifiers (PTI). I am pleased to inform you that the CSC has concluded PTI’s overall
performance in November 2017 was “Satisfactory”- PTI met the service level agreement at 96.9% for the month of November 2017. Missing the service levels is adequately explained and is not an indication of a persistent issue. The CSC was informed that during
the reporting period PTI has received two complaints.</span></div>
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<span class="" style="font-size:14pt">The November 2017 PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <a href="https://www.iana.org/performance/csc-reports/201711" class="" style="color:rgb(149,79,114); text-decoration:underline">https://www.iana.org/performance/csc-reports/201711</a> . </span></div>
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<span class="" style="font-size:14pt">The CSC regular meeting is scheduled at or around the 15<sup class="">th</sup> every month, and the CSC report on the PTI performance is send out shortly after that meeting. If you would like to be informed of upcoming
meetings or receive CSC reports directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce" class="" style="color:rgb(149,79,114); text-decoration:underline">https://mm.icann.org/mailman/listinfo/csc-announce</a> .
Any comments on our reporting to you is welcome.</span></div>
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<span class="" style="font-size:14pt"> The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=" class="" style="color:rgb(149,79,114); text-decoration:underline">https://www.icann.org/csc[icann.org]</a> .</span></div>
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<span class="" style="font-size:14pt">Kind regards,</span></div>
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<span class="" style="font-size:14pt">Byron Holland </span></div>
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<span class="" style="font-size:14pt">Chair CSC</span></div>
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