<div dir="ltr"><div class="gmail_extra">Hi,</div><div class="gmail_extra"><br></div><div class="gmail_extra">thanks to Ayden for the comment, </div><div class="gmail_extra">I thought complaints officer remit is to cover complaints related to "ICANN organization"  and so I am not sure that s/he is the right person/office to handle such cases.</div><div class="gmail_extra"><br></div><div class="gmail_extra">I am trying o understand the intent of that paragraph, are we talking about possible escalation flow but not proposing a specific one? I mean we listed possible persons to whom concerns from RT members can be reported.  </div><div class="gmail_extra"><br></div><div class="gmail_extra">Best,</div><div class="gmail_extra"><br></div><div class="gmail_extra">Rafik</div><div class="gmail_extra"><br><div class="gmail_quote">2018-01-21 21:18 GMT+09:00 Ayden Férdeline <span dir="ltr"><<a href="mailto:icann@ferdeline.com" target="_blank">icann@ferdeline.com</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div>Dear Darcy, Donna, and Susan-<br></div><div><br></div><div>Thank you for drafting these comments on behalf of the Council. <br><br>Regarding the highlighted text under 3.15, I do not come with answers, but just wanted to interject to say that from what I understand, the nature of the decisions made by the Ombudsperson are non-binding. I believe the community has to respond to inquires from the Ombudsperson but the community is not (and should not be) obliged to comply with the decisions of the Ombudsperson. But I might be mistaken. I'm not sure what the case is for complaints filled with ICANN's Complaints Officer, but I would be very surprised to hear that they could be more consequential.<br></div><div><br></div><div>Best wishes,<br></div><div><br></div><div class="m_8941583898328385124protonmail_signature_block"><div class="m_8941583898328385124protonmail_signature_block-user"><div>Ayden Férdeline<br></div><div><a href="http://www.linkedin.com/in/ferdeline" rel="nofollow" title="http://www.linkedin.com/in/ferdeline" target="_blank">linkedin.com/in/ferdeline</a><br></div></div><div class="m_8941583898328385124protonmail_signature_block-proton m_8941583898328385124protonmail_signature_block-empty"><br></div></div><div><br></div><div>-------- Original Message --------<br></div><div class="HOEnZb"><div class="h5"><div> On 20 January 2018 5:28 PM, Austin, Donna <Donna.Austin@team.neustar> wrote:<br></div><div> <br></div><blockquote class="m_8941583898328385124protonmail_quote" type="cite"><div class="m_8941583898328385124WordSection1"><p class="MsoNormal"><span class="m_8941583898328385124colour" style="color:rgb(31,73,125)"><span class="m_8941583898328385124font" style="font-family:Calibri,sans-serif"><span class="m_8941583898328385124size" style="font-size:11pt">Hi Ayden</span></span></span><br></p><p class="MsoNormal"><span class="m_8941583898328385124colour" style="color:rgb(31,73,125)"><span class="m_8941583898328385124font" style="font-family:Calibri,sans-serif"><span class="m_8941583898328385124size" style="font-size:11pt"> </span></span></span><br></p><p class="MsoNormal"><span class="m_8941583898328385124colour" style="color:rgb(31,73,125)"><span class="m_8941583898328385124font" style="font-family:Calibri,sans-serif"><span class="m_8941583898328385124size" style="font-size:11pt">Yes, I did mean these are now submitted for Council’s consideration.</span></span></span><br></p><p class="MsoNormal"><span class="m_8941583898328385124colour" style="color:rgb(31,73,125)"><span class="m_8941583898328385124font" style="font-family:Calibri,sans-serif"><span class="m_8941583898328385124size" style="font-size:11pt"> </span></span></span><br></p><p class="MsoNormal"><span class="m_8941583898328385124colour" style="color:rgb(31,73,125)"><span class="m_8941583898328385124font" style="font-family:Calibri,sans-serif"><span class="m_8941583898328385124size" style="font-size:11pt">Thanks for picking this up and clarifying.</span></span></span><br></p><p class="MsoNormal"><span class="m_8941583898328385124colour" style="color:rgb(31,73,125)"><span class="m_8941583898328385124font" style="font-family:Calibri,sans-serif"><span class="m_8941583898328385124size" style="font-size:11pt"> </span></span></span><br></p><p class="MsoNormal"><span class="m_8941583898328385124colour" style="color:rgb(31,73,125)"><span class="m_8941583898328385124font" style="font-family:Calibri,sans-serif"><span class="m_8941583898328385124size" style="font-size:11pt">Donna</span></span></span><br></p><p class="MsoNormal"><span class="m_8941583898328385124colour" style="color:rgb(31,73,125)"><span class="m_8941583898328385124font" style="font-family:Calibri,sans-serif"><span class="m_8941583898328385124size" style="font-size:11pt"> </span></span></span><br></p><p class="MsoNormal"><b><span class="m_8941583898328385124font" style="font-family:Calibri,sans-serif"><span class="m_8941583898328385124size" style="font-size:11pt">From:</span></span></b><span class="m_8941583898328385124font" style="font-family:Calibri,sans-serif"><span class="m_8941583898328385124size" style="font-size:11pt"> Ayden Férdeline [mailto:<a href="mailto:icann@ferdeline.com" target="_blank">icann@ferdeline.com</a>] <br> <b>Sent:</b> Saturday, January 20, 2018 7:30 AM<br> <b>To:</b> Austin, Donna <Donna.Austin@team.neustar>; <a href="mailto:council@gnso.icann.org" target="_blank">council@gnso.icann.org</a><br> <b>Subject:</b> [EXTERNAL] Re: [council] Draft GNSO Council comments on Operating Standards for Specific Reviews</span></span></p><p class="MsoNormal"> <br></p><div><p class="MsoNormal">Hi Donna,<br></p></div><div><p class="MsoNormal"> <br></p></div><div><p class="MsoNormal">You wrote that these are "not" submitted for Council’s consideration. Apologies to focus on semantics but did you mean they are "now" submitted for Council’s consideration?<br></p></div><div><p class="MsoNormal"> <br></p></div><div><p class="MsoNormal">Thank you for clarifying. <br></p></div><div><p class="MsoNormal"> <br></p></div><div><p class="MsoNormal">Kind regards,<br></p></div><div><p class="MsoNormal"> <br></p></div><div><p class="MsoNormal">Ayden Férdeline <br></p></div><div><p class="MsoNormal"> <br></p></div><div id="m_8941583898328385124protonmail_mobile_signature_block"><p class="MsoNormal">Sent from ProtonMail Mobile<br></p></div><div><p class="MsoNormal"> <br></p><div><div><p class="MsoNormal"> <br></p></div><p class="MsoNormal">On Fri, Jan 19, 2018 at 22:36, Austin, Donna via council <<a href="mailto:council@gnso.icann.org" target="_blank">council@gnso.icann.org</a>> wrote:<br></p></div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><p class="MsoNormal">All<br></p><p class="MsoNormal"> <br></p><p class="MsoNormal">Please find attached draft GNSO Council comments on Operating Standards for Specific Reviews. These comments have been drafted by Susan Kawaguchi, Darcy Southwell and myself and
 are not submitted to Council for consideration.<br></p><p class="MsoNormal"> <br></p><p class="MsoNormal">I think the comments are in really good shape with one exception: 3.15 that addresses removal of review team members. So it would be appreciated if folks could pay particular attention
 to that section.<br></p><p class="MsoNormal"> <br></p><p class="MsoNormal">The aim is to have the comments approved during our Council meeting on 30 January, in order to submit the comments by the deadline of 2 February.<br></p><p class="MsoNormal"> <br></p><p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_public-2Dcomments_reviews-2Dstandards-2D2017-2D10-2D17-2Den&d=DwMGaQ&c=MOptNlVtIETeDALC_lULrw&r=CwipU91YB6EkpFXK9ynnT_QUef4yC5p7jpsDm8cU97g&m=bcLuITOVTGBuaYsSRI2Eq7Al1XCPVvdz6FutoieBpx4&s=0wGvRgxYN9O3SL5FaJgw2AKpoo5wnXJeu_SrxDmRDhE&e=" target="_blank">https://www.icann.org/public-<wbr>comments/reviews-standards-<wbr>2017-10-17-en</a><br></p><p class="MsoNormal"> <br></p><p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_en_system_files_files_draft-2Doperating-2Dstandards-2Dspecific-2Dreviews-2D17oct17-2Den.pdf&d=DwMGaQ&c=MOptNlVtIETeDALC_lULrw&r=CwipU91YB6EkpFXK9ynnT_QUef4yC5p7jpsDm8cU97g&m=bcLuITOVTGBuaYsSRI2Eq7Al1XCPVvdz6FutoieBpx4&s=JJcJYcganvN_HBkvJy3yQBwHTOZ90KYTdPeKBSZA_L4&e=" target="_blank">https://www.icann.org/en/<wbr>system/files/files/draft-<wbr>operating-standards-specific-<wbr>reviews-17oct17-en.pdf</a><br></p><p class="MsoNormal"> <br></p><p class="MsoNormal">Look forward to your input.<br></p><p class="MsoNormal"> <br></p><p class="MsoNormal">Thanks<br></p><p class="MsoNormal"> <br></p><p class="MsoNormal">Donna<br></p><p class="MsoNormal"> <br></p><p style="margin-top:12.0pt" class="MsoNormal"><b><span class="m_8941583898328385124colour" style="color:rgb(51,62,72)"><span class="m_8941583898328385124size" style="font-size:9pt">Donna Austin</span></span><span class="m_8941583898328385124colour" style="color:rgb(51,102,255)"><span class="m_8941583898328385124size" style="font-size:9pt"><br> </span></span><span class="m_8941583898328385124colour" style="color:rgb(5,204,122)"><span class="m_8941583898328385124size" style="font-size:9pt">Neustar, Inc.</span></span><span class="m_8941583898328385124colour" style="color:rgb(6,134,88)"><span class="m_8941583898328385124size" style="font-size:9pt"> </span></span></b><span class="m_8941583898328385124colour" style="color:rgb(125,125,125)"><span class="m_8941583898328385124size" style="font-size:9pt">/</span></span><b><span class="m_8941583898328385124colour" style="color:rgb(6,134,88)"><span class="m_8941583898328385124size" style="font-size:9pt"> </span></span></b><span class="m_8941583898328385124colour" style="color:rgb(125,125,125)"><span class="m_8941583898328385124size" style="font-size:9pt">Senior Policy Manager, Registry Solutions<br> </span></span><b><span class="m_8941583898328385124colour" style="color:rgb(5,204,122)"><span class="m_8941583898328385124size" style="font-size:9pt">Mobile:</span></span><span class="m_8941583898328385124colour" style="color:rgb(125,125,125)"><span class="m_8941583898328385124size" style="font-size:9pt"> </span></span></b><span class="m_8941583898328385124colour" style="color:rgb(125,125,125)"><span class="m_8941583898328385124size" style="font-size:9pt"><a href="tel:+1%20310-890-9655" value="+13108909655" target="_blank">+1 310 890 9655</a><br> </span></span><u><span class="m_8941583898328385124colour" style="color:rgb(0,124,231)"><span class="m_8941583898328385124size" style="font-size:9pt"><a href="mailto:donna.austin@team.neustar" target="_blank">donna.austin@team.neustar</a></span></span></u><span class="m_8941583898328385124colour" style="color:rgb(125,125,125)"><span class="m_8941583898328385124size" style="font-size:9pt"> / </span></span><b><span class="m_8941583898328385124colour" style="color:rgb(5,204,122)"><span class="m_8941583898328385124size" style="font-size:9pt">Website:</span></span></b><span class="m_8941583898328385124colour" style="color:rgb(91,155,213)"><span class="m_8941583898328385124size" style="font-size:9pt"> </span></span><span class="m_8941583898328385124colour" style="color:rgb(0,124,231)"><span class="m_8941583898328385124size" style="font-size:9pt"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.home.neustar_&d=DwMGaQ&c=MOptNlVtIETeDALC_lULrw&r=CwipU91YB6EkpFXK9ynnT_QUef4yC5p7jpsDm8cU97g&m=bcLuITOVTGBuaYsSRI2Eq7Al1XCPVvdz6FutoieBpx4&s=0XR8tKk-iXIKzrEUGWoBDuZuzeP-0mLSYvLN1xiPXic&e=" target="_blank"><span class="m_8941583898328385124colour" style="color:rgb(0,124,231)">home.neustar</span></a></span></span></p><p class="MsoNormal"><b><span class="m_8941583898328385124colour" style="color:rgb(165,165,165)"> </span></b><span lang="EN-AU"></span><br></p><p class="MsoNormal"><b><span class="m_8941583898328385124colour" style="color:rgb(0,124,231)"><span class="m_8941583898328385124size" style="font-size:9pt">Follow Neustar:</span></span></b><span class="m_8941583898328385124colour" style="color:rgb(0,124,231)"><span class="m_8941583898328385124size" style="font-size:9pt"> <a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.linkedin.com_company_5349&d=DwMGaQ&c=MOp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