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<div class="" style="word-wrap:break-word; line-break:after-white-space">Hi All,
<div class="">Please find below the CSC Report for Jan 2018.</div>
<div class="">Available as always for questions or comments.</div>
<div class=""><br class="">
</div>
<div class="">-James Gannon</div>
<div class="">Non RySG Liaison to the CSC.<br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">From: </b></span><span class="" style="">Bart Boswinkel <<a href="mailto:bart.boswinkel@icann.org" class="">bart.boswinkel@icann.org</a>><br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">Subject: </b></span><span class="" style=""><b class="">[ICANN-CSC] CSC report PTI performance January 2018</b><br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">Date: </b></span><span class="" style="">16 February 2018 at 16:06:04 GMT+1<br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">To: </b></span><span class="" style="">"<a href="mailto:soac-infoalert@icann.org" class="">soac-infoalert@icann.org</a>" <<a href="mailto:soac-infoalert@icann.org" class="">soac-infoalert@icann.org</a>><br class="">
</span></div>
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">Cc: </b></span><span class="" style="">"<a href="mailto:icann-csc@icann.org" class="">icann-csc@icann.org</a>" <<a href="mailto:icann-csc@icann.org" class="">icann-csc@icann.org</a>><br class="">
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<a name="x__MailOriginalBody" class=""><span class="" style="font-size:14pt">Dear all,</span></a></div>
<div class="" style="margin:0cm 0cm 0.0001pt; font-size:12pt; font-family:Calibri,sans-serif">
<span class=""><span class="" style="font-size:14pt">On behalf of the chair of the CSC, Byron Holland, please find included the CSC findings on PTI performance January 2018.</span></span></div>
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<span class=""><span class="" style="font-size:14pt">Kind regards,</span></span></div>
<div class="" style="margin:0cm 0cm 0.0001pt; font-size:12pt; font-family:Calibri,sans-serif">
<span class=""><span class="" style="font-size:14pt">Bart Boswinkel</span></span></div>
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<span class=""><span class="" style="font-size:14pt">16 February 2018</span></span><span class=""><span class="" style=""></span></span></div>
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<span class=""><span class="" style="font-size:14pt"> </span><span class="" style=""></span></span></div>
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<span class=""><span class="" style="font-size:14pt">Dear Community Members,</span><span class="" style=""></span></span></div>
<div class="" style="margin:0cm 0cm 0.0001pt; font-size:12pt; font-family:Calibri,sans-serif; text-align:start; word-spacing:0px">
<span class=""><span class="" style="font-size:14pt">As chair of the Customer Standing Committee I am providing you our January 2018 monthly report on the performance of Public Technical Identifiers (PTI). I am pleased to inform you the CSC has concluded that
PTI’s overall performance over January 2018 was again “Excellent”- PTI met all the service level agreement at 100 % !. The CSC was informed that during the reporting period PTI has not received complaints. The January 2018 PTI Naming Performance Report to
the CSC, which includes the listing of the individual service level metrics along with their actual and historical performance, can be found at: </span></span><a href="https://www.iana.org/performance/csc-reports/201801" class="" style="color:rgb(149,79,114); text-decoration:underline"><span class=""><span class="" style="font-size:14pt; color:rgb(149,79,114)">https://www.iana.org/performance/csc-reports/201801</span></span><span class=""></span></a><span class=""><span class="" style="font-size:14pt">.</span><span class="" style=""></span></span></div>
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<span class=""><span class="" style="font-size:14pt"> </span><span class="" style=""></span></span></div>
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<span class=""><span class="" style="font-size:14pt">The CSC and PTI have had productive discussions on Remedial Action Procedures, as foreseen in the CSC charter. The CSC was also informed on the progress of the work of the CSC Charter Review team, a joint
ccNSO – Registry Stakeholder Group effort, and looks forward to its findings and proposals.</span><span class="" style=""></span></span></div>
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<span class=""><span class="" style="font-size:14pt"> The CSC regular meeting is scheduled at or around the 15<sup class="">th</sup> every month, and the CSC report on the PTI performance is send out shortly after that meeting. If you would like to be informed
of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at </span></span><a href="https://mm.icann.org/mailman/listinfo/csc-announce" class="" style="color:rgb(149,79,114); text-decoration:underline"><span class=""><span class="" style="font-size:14pt; color:rgb(149,79,114)">https://mm.icann.org/mailman/listinfo/csc-announce</span></span><span class=""></span></a><span class=""><span class="" style="font-size:14pt"> .
Any comments on our reporting to you is welcome.</span><span class="" style=""></span></span></div>
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<span class=""><span class="" style="font-size:14pt"> </span><span class="" style=""></span></span></div>
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<span class=""><span class="" style="font-size:14pt"> The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at </span></span><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=" class="" style="color:rgb(149,79,114); text-decoration:underline"><span class=""><span class="" style="font-size:14pt; color:rgb(149,79,114)">https://www.icann.org/csc[icann.org]</span></span><span class=""></span></a><span class=""><span class="" style="font-size:14pt"> .</span><span class="" style=""></span></span></div>
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<span class=""><b class=""><span class="" style="font-size:14pt"> </span></b><span class="" style=""></span></span></div>
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<span class=""><span class="" style="font-size:14pt">Kind regards,</span><span class="" style=""></span></span></div>
<div class="" style="margin:0cm 0cm 0.0001pt; font-size:12pt; font-family:Calibri,sans-serif; text-align:start; word-spacing:0px">
<span class=""><span class="" style="font-size:14pt">Byron Holland </span><span class="" style=""></span></span></div>
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<span class=""><span class="" style="font-size:14pt">Chair CSC</span><span class="" style=""></span></span></div>
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<span class=""><span class="" style="font-size:14pt"> </span></span></div>
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