<div dir="ltr">On behalf of the GNSO Council, many thanks James for keeping us up to date and for your willingness to take questions.<div><br></div><div>Best wishes,</div><div><br></div><div>Heather</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Sat, Feb 17, 2018 at 2:07 AM, James Gannon <span dir="ltr"><<a href="mailto:james@cyberinvasion.net" target="_blank">james@cyberinvasion.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">



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<div style="word-wrap:break-word;line-break:after-white-space">Hi All,
<div>Please find below the CSC Report for Jan 2018.</div>
<div>Available as always for questions or comments.</div>
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<div>-James Gannon</div>
<div>Non RySG Liaison to the CSC.<br>
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<div>Begin forwarded message:</div>
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<span style="color:rgba(0,0,0,1.0)"><b>From: </b></span><span>Bart Boswinkel <<a href="mailto:bart.boswinkel@icann.org" target="_blank">bart.boswinkel@icann.org</a>><br>
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<span style="color:rgba(0,0,0,1.0)"><b>Subject: </b></span><span><b>[ICANN-CSC] CSC report PTI performance January 2018</b><br>
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<span style="color:rgba(0,0,0,1.0)"><b>Date: </b></span><span>16 February 2018 at 16:06:04 GMT+1<br>
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<span style="color:rgba(0,0,0,1.0)"><b>To: </b></span><span>"<a href="mailto:soac-infoalert@icann.org" target="_blank">soac-infoalert@icann.org</a>" <<a href="mailto:soac-infoalert@icann.org" target="_blank">soac-infoalert@icann.org</a>><br>
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<span style="color:rgba(0,0,0,1.0)"><b>Cc: </b></span><span>"<a href="mailto:icann-csc@icann.org" target="_blank">icann-csc@icann.org</a>" <<a href="mailto:icann-csc@icann.org" target="_blank">icann-csc@icann.org</a>><br>
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<a name="m_-1047784835759159946_x__MailOriginalBody"><span style="font-size:14pt">Dear all,</span></a></div>
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<span><span style="font-size:14pt">On behalf of the chair of the CSC, Byron Holland, please find included the CSC findings on PTI performance January 2018.</span></span></div>
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<span><span style="font-size:14pt">Kind regards,</span></span></div>
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<span><span style="font-size:14pt">Bart Boswinkel</span></span></div>
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<span><span style="font-size:14pt">16 February 2018</span></span><span><span></span></span></div>
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<span><span style="font-size:14pt">Dear Community Members,</span><span></span></span></div>
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<span><span style="font-size:14pt">As chair of the Customer Standing Committee I am providing you our January 2018 monthly report on the performance of Public Technical Identifiers (PTI). I am pleased to inform you the CSC has concluded that
 PTI’s overall performance over January 2018 was again “Excellent”- PTI met all the service level agreement at 100 % !. The CSC was informed that during the reporting period PTI has not received complaints. The January 2018 PTI Naming Performance Report to
 the CSC, which includes the listing of the individual service level metrics along with their actual and historical performance, can be found at: </span></span><a href="https://www.iana.org/performance/csc-reports/201801" style="color:rgb(149,79,114);text-decoration:underline" target="_blank"><span><span style="font-size:14pt;color:rgb(149,79,114)">https://www.iana.org/<wbr>performance/csc-reports/201801</span></span><span></span></a><span><span style="font-size:14pt"><wbr>.</span><span></span></span></div>
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<span><span style="font-size:14pt">The CSC and PTI have had productive discussions on Remedial Action Procedures, as foreseen in the CSC charter. The CSC was also informed on the progress of the work of the CSC Charter Review team, a joint
 ccNSO – Registry Stakeholder Group effort, and looks forward to its findings and proposals.</span><span></span></span></div>
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<span><span style="font-size:14pt">   </span><span></span></span></div>
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<span><span style="font-size:14pt"> The CSC regular meeting is scheduled at or around the 15^th every month, and the CSC report on the PTI performance is send out shortly after that meeting.  If you would like to be informed
 of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at </span></span><a href="https://mm.icann.org/mailman/listinfo/csc-announce" style="color:rgb(149,79,114);text-decoration:underline" target="_blank"><span><span style="font-size:14pt;color:rgb(149,79,114)">https://mm.icann.org/<wbr>mailman/listinfo/csc-announce</span></span><span></span></a><span><span style="font-size:14pt"> <wbr>.
 Any comments on our reporting to you is welcome.</span><span></span></span></div>
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<span><span style="font-size:14pt"> The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at </span></span><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=" style="color:rgb(149,79,114);text-decoration:underline" target="_blank"><span><span style="font-size:14pt;color:rgb(149,79,114)">https://www.icann.org/csc[<wbr>icann.org]</span></span><span></span></a><span><span style="font-size:14pt"> .</span><span></span></span></div>
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<span><span style="font-size:14pt">Kind regards,</span><span></span></span></div>
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<span><span style="font-size:14pt">Byron Holland </span><span></span></span></div>
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<span><span style="font-size:14pt">Chair CSC</span><span></span></span></div>
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<div><span style="font-family:Helvetica;font-size:12px;font-style:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline!important">______________________________<wbr>_________________</span><br style="font-family:Helvetica;font-size:12px;font-style:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">
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