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<div class="" style="word-wrap:break-word; line-break:after-white-space">Hi All
<div class="">As always please find below the CSC report for Feb 2018.</div>
<div class="">Unfortunately was not able to be in PR this time but hope to see you all potentially in Panama!</div>
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<div class="">-James Gannon (Non-Registry Liason to the CSC)<br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">From: </b></span><span class="" style="">Bart Boswinkel <<a href="mailto:bart.boswinkel@icann.org" class="">bart.boswinkel@icann.org</a>><br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">Subject: </b></span><span class="" style=""><b class="">[ICANN-CSC] CSC Findings PTI performance February 2018</b><br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">Date: </b></span><span class="" style="">12 March 2018 at 18:58:37 CET<br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">To: </b></span><span class="" style="">"<a href="mailto:soac-infoalert@icann.org" class="">soac-infoalert@icann.org</a>" <<a href="mailto:soac-infoalert@icann.org" class="">soac-infoalert@icann.org</a>><br class="">
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<span class="" style="color:rgba(0,0,0,1.0)"><b class="">Cc: </b></span><span class="" style="">"<a href="mailto:icann-csc@icann.org" class="">icann-csc@icann.org</a>" <<a href="mailto:icann-csc@icann.org" class="">icann-csc@icann.org</a>><br class="">
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<span class="" style="font-size:14pt">12 March 2018</span><span class="" style=""></span></div>
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<span class="" style="font-size:14pt">Dear Community Members,</span><span class="" style=""></span></div>
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<span class="" style="font-size:14pt">As chair of the Customer Standing Committee I am pleased to provide you our monthly report on the performance of Public Technical Identifiers (PTI) over February 2018. I am pleased to inform you the CSC has concluded that
PTI’s overall performance over January 2018 was Satisfactory – The<span class="x_apple-converted-space"> </span>service level agreement at 96.9% for the month of February 2018. Missed service level agreements that were satisfactorily explained and not an indication
of a performance issue.<span class="x_apple-converted-space"> </span>The CSC was informed that during the reporting period PTI has not received complaints. The February 2018 PTI Naming Performance Report to the CSC, which includes the listing of the individual
service level metrics along with their actual and historical performance, can be found at:<span class="x_apple-converted-space"> </span><a href="https://www.iana.org/performance/csc-reports/201802" class="" style="color:rgb(149,79,114); text-decoration:underline"><span class="" style="font-size:12pt; color:rgb(149,79,114)">https://www.iana.org/performance/csc-reports/201802</span></a><span class="x_apple-converted-space"> </span>.</span><span class="" style=""></span></div>
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<span class="" style="font-size:14pt">The CSC and PTI have concluded their discussions on Remedial Action Procedures, as foreseen in the CSC charter and now awaits formal agreement. The CSC was also informed on the progress of the work of the CSC Charter Review
team, a joint ccNSO – Registry Stakeholder Group effort, and looks forward to its findings and proposals in the near future. Further, the members of the CSC re-appointed the chair for another year.<span class="x_Apple-converted-space"> </span></span><span class="" style=""></span></div>
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<span class="" style="font-size:14pt"> The CSC regular meeting is scheduled at or around the 15<sup class="">th</sup> every month, and the CSC report on the PTI performance is send out shortly after that meeting. If you would like to be informed of upcoming
meetings or receive CSC reports directly, you may want to subscribe to our announce list at </span><span class="" style=""><a href="https://mm.icann.org/mailman/listinfo/csc-announce" class="" style="color:rgb(149,79,114); text-decoration:underline"><span class="" style="color:rgb(149,79,114)">https://mm.icann.org/mailman/listinfo/csc-announce</span></a></span><span class="" style="font-size:14pt"> .
Any comments on our reporting to you is welcome.</span><span class="" style=""></span></div>
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<span class="" style="font-size:14pt"> The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at </span><span class="" style=""><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=" class="" style="color:rgb(149,79,114); text-decoration:underline"><span class="" style="color:rgb(149,79,114)">https://www.icann.org/csc[icann.org]</span></a></span><span class="" style="font-size:14pt"> .</span><span class="" style=""></span></div>
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<span class="" style="font-size:14pt">Kind regards,</span><span class="" style=""></span></div>
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<span class="" style="font-size:14pt">Byron Holland </span><span class="" style=""></span></div>
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<span class="" style="font-size:14pt">Chair CSC</span><span class="" style=""></span></div>
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