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<p class="MsoNormal"><span style="font-size:11.0pt">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Please find attached the PTI Customer Standing Committee’s (CSC) monthly report for November 2018.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">There’s a good high-level summary in the email below.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Keith<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">SOAC-Infoalert <<a href="mailto:soac-infoalert-bounces@icann.org">soac-infoalert-bounces@icann.org</a>> on behalf of Bart Boswinkel <<a href="mailto:bart.boswinkel@icann.org">bart.boswinkel@icann.org</a>><br>
<b>Date: </b>Wednesday, December 19, 2018 at 5:45 PM<br>
<b>To: </b>"<a href="mailto:soac-infoalert@icann.org">soac-infoalert@icann.org</a>" <<a href="mailto:soac-infoalert@icann.org">soac-infoalert@icann.org</a>><br>
<b>Cc: </b>"<a href="mailto:ICANN-CSC@icann.org">ICANN-CSC@icann.org</a>" <<a href="mailto:ICANN-CSC@icann.org">ICANN-CSC@icann.org</a>><br>
<b>Subject: </b>[SOAC-Infoalert] CSC Findings on PTI Performance November 2018<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt">Dear all,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">On behalf of the chair of the CSC (Byron Holland), please find included following message and the latest CSC report.</span><o:p></o:p></p>
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<span style="color:black">Kind regards,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Bart Boswinkel </span><o:p></o:p></p>
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<span style="color:black">--------------------------</span><o:p></o:p></p>
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<span style="color:black">18 December 2018</span><o:p></o:p></p>
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<span style="color:black"> </span><o:p></o:p></p>
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<span style="color:black">Dear Community Members,</span><o:p></o:p></p>
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<span style="color:black"> </span><o:p></o:p></p>
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<span style="color:black">As chair of the Customer Standing Committee I am providing you our November 2018 monthly findings on the performance of Public Technical Identifiers (PTI). I am pleased to inform you the CSC has concluded that PTI’s overall performance
over November 2018 was “Satisfactory” - PTI met the service level agreement at 98.4%. PTI missed 1 service level and that was satisfactorily explained and is not considered an indication of a performance issue. The CSC was informed of no escalations. The related
PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at:<a href="https://www.iana.org/performance/csc-reports"><span style="color:#954F72">https://www.iana.org/performance/csc-reports</span></a>.</span><o:p></o:p></p>
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<span style="color:black"> </span><o:p></o:p></p>
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<span style="color:black">I am also very pleased to inform you that after extensive discussions and hard work the CSC approved and adopted both the Process for Amending the IANA Naming Service Level Agreements and related procedure for Modifying the Process
for Amending the IANA Naming Service Level Agreements. This is a first critical step in the process to amend the Service Levels change procedure contained in IANA Naming Function Contract. The documents can be found on the CSC wikispace:<span class="apple-converted-space"> </span><a href="https://community.icann.org/x/TIMWBg"><span style="color:#954F72">https://community.icann.org/x/TIMWBg</span></a></span><o:p></o:p></p>
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<span style="color:black"> </span><o:p></o:p></p>
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<span style="color:black">The CSC regular meeting is scheduled at or around the 15th every month, and the CSC report on the PTI performance is sent out shortly after that meeting. If you would like to be informed of upcoming meetings or receive CSC reports
directly, you may want to subscribe to our announce list at<span class="apple-converted-space"> </span><a href="https://mm.icann.org/mailman/listinfo/csc-announce"><span style="color:#954F72">https://mm.icann.org/mailman/listinfo/csc-announce</span></a><span class="apple-converted-space"> </span>.
Any comments on our reporting to you is welcome.</span><o:p></o:p></p>
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<span style="color:black"> </span><o:p></o:p></p>
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<span style="color:black">The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at<span class="apple-converted-space"> </span><a href="https://www.icann.org/csc"><span style="color:#954F72">https://www.icann.org/csc</span></a><span class="apple-converted-space"> </span>.</span><o:p></o:p></p>
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<span style="color:black"> </span><o:p></o:p></p>
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<span style="color:black">Kind regards,</span><o:p></o:p></p>
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<span style="color:black">Byron Holland<span class="apple-converted-space"> </span></span><o:p></o:p></p>
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<span style="color:black">Chair CSC</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
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