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Dear Alan,<br>
<br>
this is like lobbing correspondence over a wall... something which
some of us are accustomed to. :-)<br>
More seriously though, would it be possible to require that any such
correspondence using an online form needs to email a copy of the
form to the enquirer's email address as well as the registrant and
provide both with a unique case ID? In effect, it's a CRM system.
Online businesses use that all the time. I can live with a CRM
system that tracks cases even without knowing who owns the domain
name.<br>
Kindest regards,<br>
<br>
Olivier<br>
<br>
<div class="moz-cite-prefix">On 13/02/2019 21:42, Alan Greenberg
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:YQBPR0101MB16684184F2A16D3ADE9A1B4C93660@YQBPR0101MB1668.CANPRD01.PROD.OUTLOOK.COM">
<pre class="moz-quote-pre" wrap="">There was bound to be one issue that we forgot today.
This is the fact that all communications with a registrant or tech
contact will be via anonymized e-mail r a we form (which then is
e-mail sent by the registrar).
Both are what I refer to as "black hole" communications. You tow the
message out and unless there is a reply, you never know if it was
really forwarded on your behalf, whether it was received. If it
bounced, the Registrar may know that it did, but the sender does not.
With a real address, you can at least use a number of tools to try to
determine if there is a path to the mail server or if the user
exists. Here there is nothing.
Alan
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</pre>
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