[CWG-Stewardship] Fwd: Re: [DTA - SLE] SLE Document with clarifying background info.

[Gomes, Chuck]

Andrew,

I would agree with you if DT-A was proposing changes to the running operational system, but they are not.  We are not talking about changing running code but rather changing customer service expectations to align them with what the IANA team has been delivering for some time.  Besides, good engineering should be focused on delivering the best possible service to meeting customer needs.

Chuck

-----Original Message-----
From: cwg-stewardship-bounces at icann.org [mailto:cwg-stewardship-bounces at icann.org] On Behalf Of Andrew Sullivan
Sent: Saturday, May 09, 2015 6:44 AM
To: Paul M Kane - CWG
Cc: cwg-stewardship at icann.org
Subject: Re: [CWG-Stewardship] Fwd: Re: [DTA - SLE] SLE Document with clarifying background info.

Why is it no longer "fit for purpose"?  What possible reason is there to change the SLA, except for the party to which the assurance is offered?  We have a running system, and we should change as little as possible as part of the transition: this is just prudent engineering.  

A

--
Andrew Sullivan
Please excuse my clumbsy thums. 

> On May 9, 2015, at 10:19, Paul M Kane - CWG <paul.kane-cwg at icb.co.uk> wrote:
> 
> Thanks Milton
> 
> I sincerely hope that ICANN legal are NOT interfering with how IANA 
> staff deliver technical services to the community.
> 
> What DT-A has done is capture the current performance delivered by 
> IANA as the baseline for any post transition SLE - see the a draft SLE 
> document under discussion attached......
> 
> Currently IANA delivers to the community Name Server updates, DS 
> Record updates, WHOIS updates well within a week - and this includes 
> having NTIA in the loop - so having an SLA that stipulates 21days for 
> such tasks is clearly no longer fit for purpose.
> 
> Attached is the statistical analysis of current performance based on 
> IANA's data presented to the CWG in March
> https://community.icann.org/download/attachments/52891144/DT-A_Statist
> ical-Final.pdf?version=1&modificationDate=1426003475000&api=v2
> 
> I genuinely believe IANA staff are trying to provide the information 
> (true IANA needs to invest in monitoring the performance of their RZM 
> systems - but that is trivial, two days of a competent programmers 
> time would provide IANA and the community with the required matrices).
> 
> It would be a great shame for ICANN legal to prevent the IANA service 
> which is delivered to the community today from being accurately 
> captured by the SLE Group.... time will tell... and I am optimistic we will receive constructive input.
> 
> Best
> 
> Paul
> 
> 
> 
> Quoting Milton L Mueller <mueller at syr.edu>:
> 
>> Better read the letter carefully, Paul It is pure 100% distilled 
>> essence of ICANN legal.
>> As I read the letter, they have not given you anything that is not 
>> already published on the web.
>> 
>>> -----Original Message-----
>>> From: cwg-stewardship-bounces at icann.org [mailto:cwg-stewardship- 
>>> bounces at icann.org] On Behalf Of Paul M Kane - CWG
>>> Sent: Friday, May 8, 2015 2:50 PM
>>> To: Grace Abuhamad
>>> Cc: cwg-stewardship at icann.org
>>> Subject: [CWG-Stewardship] Fwd: Re: [DTA - SLE] SLE Document with 
>>> clarifying background info.
>>> 
>>> Grace,
>>> 
>>> Many thanks for helping DT-A obtain the current detailed IANA work 
>>> flow information....
>>> 
>>> Have a great w/end
>>> 
>>> Best
>>> 
>>> Paul
>>> 
>>> Begin forwarded message:
>>> 
>>> 
>>> ----- Forwarded message from Paul M Kane - CWG <paul.kane- 
>>> cwg at icb.co.uk> -----
>>>    Date: Fri,  8 May 2015 19:42:18 +0100
>>>    From: Paul M Kane - CWG <paul.kane-cwg at icb.co.uk>
>>> Reply-To: Paul M Kane - CWG <paul.kane-cwg at icb.co.uk>
>>> Subject: Re: [DTA - SLE] SLE Document with clarifying background info.
>>>      To: Elise Gerich <elise.gerich at icann.org>
>>> 
>>> Thanks Elise
>>> 
>>> I confirm receipt of the response from ICANN Legal following our 
>>> DIDP request.
>>> 
>>> On or after the 12th May 2015, we look forward to receiving the 
>>> current detailed IANA process workflow documents (with comments as 
>>> to why any "sensitive"
>>> information has been redacted) so we can work cooperatively with you 
>>> to create a professional Service Level Expectation (SLE) document 
>>> for the benefit of the whole community.
>>> 
>>> Have a great w/end
>>> 
>>> Best
>>> 
>>> Paul
> 
> <CWG-DRAFT-SLE-DTA.pdf>
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