<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta name="Microsoft Theme 2.00" content="Arctic 011"><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Verdana",sans-serif;
color:black;}
h1
{mso-style-priority:9;
mso-style-link:"Heading 1 Char";
margin-top:12.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:16.0pt;
font-family:"Verdana",sans-serif;
color:black;
font-weight:bold;}
h2
{mso-style-priority:9;
mso-style-link:"Heading 2 Char";
margin-top:2.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:14.0pt;
font-family:"Verdana",sans-serif;
color:black;
font-weight:normal;}
h3
{mso-style-priority:9;
mso-style-link:"Heading 3 Char";
margin-top:2.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:13.0pt;
font-family:"Verdana",sans-serif;
color:black;
font-weight:normal;}
h4
{mso-style-priority:9;
mso-style-link:"Heading 4 Char";
margin-top:2.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:14.0pt;
font-family:"Verdana",sans-serif;
color:black;
font-weight:normal;}
h5
{mso-style-priority:9;
mso-style-link:"Heading 5 Char";
margin-top:2.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:13.0pt;
font-family:"Verdana",sans-serif;
color:black;
font-weight:normal;}
h6
{mso-style-priority:9;
mso-style-link:"Heading 6 Char";
margin-top:2.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:11.0pt;
font-family:"Verdana",sans-serif;
color:black;
font-weight:normal;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#9D454F;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#814E95;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Verdana",sans-serif;
color:black;}
span.Heading1Char
{mso-style-name:"Heading 1 Char";
mso-style-priority:9;
mso-style-link:"Heading 1";
font-family:"Verdana",sans-serif;
color:black;
font-weight:bold;}
span.Heading2Char
{mso-style-name:"Heading 2 Char";
mso-style-priority:9;
mso-style-link:"Heading 2";
font-family:"Verdana",sans-serif;
color:black;}
span.Heading3Char
{mso-style-name:"Heading 3 Char";
mso-style-priority:9;
mso-style-link:"Heading 3";
font-family:"Verdana",sans-serif;
color:black;}
span.Heading4Char
{mso-style-name:"Heading 4 Char";
mso-style-priority:9;
mso-style-link:"Heading 4";
font-family:"Verdana",sans-serif;
color:black;}
span.Heading5Char
{mso-style-name:"Heading 5 Char";
mso-style-priority:9;
mso-style-link:"Heading 5";
font-family:"Verdana",sans-serif;
color:black;}
span.Heading6Char
{mso-style-name:"Heading 6 Char";
mso-style-priority:9;
mso-style-link:"Heading 6";
font-family:"Verdana",sans-serif;
color:black;}
span.EmailStyle25
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#262626;}
span.apple-converted-space
{mso-style-name:apple-converted-space;}
span.EmailStyle27
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle28
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle29
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle30
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle31
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle32
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle33
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle34
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle35
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle36
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle37
{mso-style-type:personal-reply;
font-family:"Verdana",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:810290680;
mso-list-template-ids:90988776;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body bgcolor=white background="cid:image001.gif@01D03612.8CDF73B0" lang=EN-US link="#9D454F" vlink="#814E95"><img src="cid:image001.gif@01D03612.8CDF73B0" v:src="cid:image001.gif@01D03612.8CDF73B0" v:shapes="_x0000_Mail" width=0 height=0 class=shape style='display:none;width:0;height:0'><!--[if gte mso 9]><xml>
<v:background id="_x0000_s1025" o:bwmode="white" o:targetscreensize="1024,768">
<v:fill src="cid:image001.gif@01D03612.8CDF73B0" o:title="background_arctic" type="frame" />
</v:background></xml><![endif]--><div class=WordSection1><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear all, <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext'>The notes, recordings and transcripts for the CWG IANA DT-</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>M</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext'> Meeting #5 – 2 April are </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>availabl</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>e </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>here: </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><a href="https://community.icann.org/pages/viewpage.action?pageId=52895090">https://community.icann.org/pages/viewpage.action?pageId=52895090</a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:22.5pt;background:white'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;color:#333333'>Action Items<o:p></o:p></span></p><p class=MsoNormal style='margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l0 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l0 level2 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>ACTION: Marilia to find original soft copies of flow charts for edit. Else staff can regenrate flow charts. 1) Change RZM and IFO terms</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l0 level2 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>ACTION: staff to confirm anyone can use Ombudsman</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l0 level2 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>ACTION: staff to update Step 2, 2B - CSC "may" involve mediator</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l0 level2 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>ACTION: Staffan to take Step 2 - Escalation to CSC back to DT-C - CSC for them to discuss staffing, etc.</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l0 level2 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>ACTION: staff add "6. Initiate RFP or Process [mechanism yes to be defined] [Pending Legal Advice & Fundamental Bylaw definition in CCWG]</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l0 level2 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>ACTION: staff to schedule next call.</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:22.5pt;background:white'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;color:#333333'>Notes<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Review of Scoping document and six questions; qA,B,D,E covered in existing draft; qC,F not discussed yet<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- perhaps modify qC for ccTLDs that do not belong to ccNSO<o:p></o:p></span></p><p class=MsoNormal style='margin-top:7.5pt;mso-line-height-alt:9.5pt;background:white'><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Review of draft DT-M - 2 April 2015.doc</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Summary, page 1 seemed acceptable<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Annex X - Root Zone Emergency Process</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'> - Roles defined in flowcharts will need to be updated to reflect general roles and not specific entities<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>ACTION: Marilia to find original soft copies for edit. Else staff can regenerate flow charts. 1) Change RZM and IFO terms</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Emergency Process - no changes proposed to process itself; Stepp by Step descriptions will need RZM and IFO edits as well.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- not clear how long current Emergency Procedures take; needed from an SLE perspective; how long each step would take; 4 Hours is window; difficult to <br>be presciptive, depends on issue type (case by case basis); work with VRSN and NTIA<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Kim from IANA best contact re: SLAs/SLEs<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Annex Y - IANA Customer Service Complaint Process</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Basically divided into two steps based on feedback from IANA<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Combines processes discussed in Istanbul with existing procedures; eliminated CEO step (interim)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Step 1 - internal to IANA Functions Operator; begin with email to <a href="mailto:escaaltion@iana.org"><span style='color:#3B73AF;text-decoration:none'>escalation@iana.org</span></a>; if not closed, escalation to Functions Liaison; then Program <br>Mgr; options to escalate to Ombudsman<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- remainder of text is what is listed on <a href="http://iana.org/"><span style='color:#3B73AF;text-decoration:none'>iana.org</span></a>, with slight adjustments to terminology<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Should c) be retitled to IANA Functions Operator Ombudsman?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- why Ombudsman and not CSC? Ombudsman not quick in resolution. CSC is involved, idea to use Ombudsman as a mediator prior to CSC. DT so far, <br>Ombudsman is an optional path<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>ACTION: staff to confirm anyone can use Ombudsman </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- for Complaints, ack in 1 Biz day; if needs to be escalated to Kim, then 2 Biz days to resolve issue; ACK to requestor; Resolve of if needed escalate to Elise; <br>Expectation set with requestor<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Step 2 - Use of CSC; if issue not resolved in step 1; Implementation issues for this process; staffing, notification; cost for Mediator<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- NTIA were to act as external "mediator"; external party needs to be knowledgeable of IANA operations; Cost not so much issue, but knowledge important;<br>Benefit of NTIA to offer external service; CSC would replace role that NTIA plays now.2B is new step different from NTIA; professional mediator<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- 2B - CSC "may" involve mediator - supported<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- 2C - Problem Mgmt process - optional<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- CWG Istanbul; stewardship role held in affiliated company or which ever agreed model; point is that Steward needs to be informed; Mgmt of ICANN need <br>to be informed<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Discussion - by escalation to Step 2 for CSC, conceivably by day 3 -5 CSC could be involved; question is how CSC can manage this short runway<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>ACTION: Staffan to take this back to DT-C - CSC</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Annex Z - IANA Problem Mgmt. - new procedure</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- May require more details; how much implementation details are required? Collaboration with DT-C on how the CSC could handle this process<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- What triggers one step to the next<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- May need to add steps RE: what CCWG comes up with accountability mechanisms. Complete escalation path to accountability mechanisms as necessary.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Need to determine "periodic audits" as to who will perform them; refer to DT-N<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- trigger to find new contractor (RFP) as a step prior to "spilling the board"; DTM if such an option should be an escalation step. Yet to be determined by <br>CCWG if that is an option. CWG can recommend a "bylaw" that when x happens, that RFP be invoked...to that effect.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>- Step 6 "Use of bylaws mechanisims" - Refer to CCWG?? Fundamental bylaw<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>ACTION: staff add "6. Initiate RFP or Process [mechanism yes to be defined] [Pending Legal Advice & Fundamental Bylaw definition in CCWG]</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='margin-top:7.5pt;mso-line-height-alt:9.5pt;background:white'><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Scope Questions:</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>a) What can an individual registry operator do if IANA service is not provided in a timely and/or satisfactory manner (e.g., if SLEs are not met)?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>b) What can be done if there are multiple instances of untimely and or unsatisfactory IANA naming services?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>c) What role, if any, can existing registry organizations such as the ICANN ccNSO or the ICANN gTLD Registries Stakeholder Group (RySG) <br>have in escalating IANA naming services problems?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>d) What role should the CSC play in the escalation process for IANA name services problems?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>e) If IANA naming services problems cannot be solved at the CSC level, how and to whom should the problem be escalated?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>f) What role, if any, do the other SO/ACs have in escalating IANA name services issues?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'><o:p> </o:p></span></p></div></body></html>