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</v:background></xml><![endif]--><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear all, <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>The notes, recordings and transcripts for the CWG</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> DT-M Meeting 7 April </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>are availabl</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>e </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>here: </span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><a href="https://community.icann.org/pages/viewpage.action?pageId=52895208">https://community.icann.org/pages/viewpage.action?pageId=52895208</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'><o:p> </o:p></span></p><h2 style='margin-top:22.5pt;background:white'><b><span style='font-size:15.0pt;font-family:"Arial",sans-serif'>Action Items</span></b><span style='font-size:15.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></h2><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (staff)</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>: Annex X - add paragraph that both table and flow chart are identical to current emergency process apart from the terminology used to refer to IANA Functions Operator and Root zone Maintainer.</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (staff):</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'> Add footnote to clarify that nothing in here prevents an operator to pursue applicable legal resources that may be available. </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (Staffan)</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>: take this issue back to DT-C to determine whether original language would make it imcompatible with DT-C approach</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (staff)</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>: put language in brackets concerning making step two only available for direct customers and alternative escalation for non-direct customers via ombudsman and/or liaisons to CSC</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (staff)</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>: accept other edits made</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (staff)</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>: Add step 7: after CCWG work stream 1 accountability mechanisms are approved, the applicable steps for the IANA processes should be added to this process'. Examples include spilling the board, separation of IANA, RFP (note, it was the view of those on the call that these areas are not in scope for DT M but are examples of what may come out of other processes)</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (all):</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'> review whether additional triggers need to be added or further specified to different steps in the processes.</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (staff)</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>: add footnote that clarifies it can be an individual, existing regional organizations, or anyone else that has standing to file a complaint.</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (all): provide input on whether other SO/ACs should have access to Problem Management Escalation Process </span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (staff): communicate action items to DT members and encourage input on the list prior to Friday's meeting</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><h2 style='margin-top:22.5pt;background:white'><b><span style='font-size:15.0pt;font-family:"Arial",sans-serif;color:#333333'>Notes</span></b><span style='font-size:15.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></h2><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Notes 7 April DT M</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l0 level1 lfo3;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Consider adding a paragraph that explains what has been updated / changed compared to existing procedures instead of showing changes line by line.<o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (staff)</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>: Annex X - add paragraph that both table and flow chart are identical to current emergency process apart from the terminology used to refer to IANA Functions Operator and Root zone Maintainer.</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l1 level1 lfo4;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Legal redress via court should remain an option - that is always an option, not precluded by these procedures. Does this need to be made explicit? Possible footnote on other legal remedies that may be pursued?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l1 level1 lfo4;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>All of the escalation procedures should have timeframes associated with them and automatically moves to the next step if not resolved within the timeframe indicated. This is intended to be able to identify how long a certain task would take. It may be difficult as it may depend on when the request is made and issue at hand. Consider including indicative timelines? Already addressed on page 6 ('what is the expected time line') so no further action needed.<o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;font-weight:normal'>Action item (staff):</span></strong><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'> </span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Add footnote to clarify that nothing in here prevents an operator to pursue applicable legal resources that may be available. </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l3 level1 lfo5;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Keep ombudsman option optional<o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>3. a. Discuss Stephan's input<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l8 level1 lfo6;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Currently IANA team allows anyone to send in complaint - proposed changes would make it more narrow. However, it may be inconsistent with DT-C if it is not limited to direct customers? consider making step 2 of customer service complaint resolution process only available to direct customers should it indeed be an issue? Issues could potentially be raised by non-customers via liaisons in CSC or ombudsman for step 2?<o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (Staffan)</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>: take this issue back to DT-C to determine whether original language would make it imcompatible with DT-C approach</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (staff)</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>: put language in brackets concerning making step two only available for direct customers and alternative escalation for non-direct customers via ombudsman and/or liaisons to CSC</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (staff)</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>: accept other edits made</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>3. b. Implementation Paper<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l2 level1 lfo7;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Circulated to ensure consistency with DT M work (is intended to be part of DT C work)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l2 level1 lfo7;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Reference to 30 days may need to be updated as it has been taken out from DT M work<o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>4. Annex Z<o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>a. Adding CCWG accountability steps such as spilling the Board and/or separating the IANA functions from ICANN?<o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>b. Adding triggers for escalation steps where needed?<o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>c. Including a step for initiating an RFP?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l4 level1 lfo8;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Is format / approach with regard to RFP in scope for DT M? May not be feasible in any case before upcoming deadline.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l4 level1 lfo8;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Are there any triggers that need to be added? Triggers are in the process itself - customer will look for resolution until 'ticket' is closed. May not need further triggers?<o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (staff)</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>: Add step 7: after CCWG work stream 1 accountability mechanisms are approved, the applicable steps for the IANA processes should be added to this process'. Examples include spilling the board, separation of IANA, RFP (note, it was the view of those on the call that these areas are not in scope for DT M but are examples of what may come out of other processes)</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (all):</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'> review whether additional triggers need to be added or further specified to different steps in the processes.</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>5. Discuss remaining two questions from the DT-M scoping document:<o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>c) What role, if any, can existing registry organizations such as the ICANN ccNSO or the ICANN gTLD Registries Stakeholder Group (RySG) have in escalating <br>IANA naming services problems?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l7 level1 lfo9;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>As all others should have standing to raise issues. However, should these groups have standing for step 2 or should they follow non-direct customer path. <o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (staff)</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>: add footnote that clarifies it can be an individual, existing regional organizations, or anyone else that has standing to file a complaint.</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>f) What role, if any, do the other SOAC have in escalating IANA name services issues?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;text-indent:-.25in;mso-line-height-alt:9.5pt;mso-list:l6 level1 lfo10;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Can use complaint process. Should also have access to Problem Management Escalation Process?<o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (all)</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>: provide input on whether other SO/ACs should have access to Problem Management Escalation Process</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'>Action item (staff):</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'> communicate action items to DT members and encourage input on the list prior to Friday's meeting<o:p></o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p> </o:p></span></p><p style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;mso-line-height-alt:9.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px'><strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>Next meeting DT M:</span></strong><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'> 12:00-13:30 UTC | 10 April<o:p></o:p></span></p><h2 style='margin-top:22.5pt;background:white;orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px;word-spacing:0px' id="DT-MMeeting#6(7April)-ActionItems"><span style='font-size:15.0pt;font-family:"Arial",sans-serif;color:#333333'><o:p> </o:p></span></h2><p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'><o:p> </o:p></span></p></div></body></html>