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<span style="font-size: 10.5pt; font-family: Calibri, sans-serif;">Dear All,</span><o:p></o:p></p>
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<span style="font-size: 10.5pt; font-family: Calibri, sans-serif;"> </span><o:p></o:p></p>
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<span style="font-size: 10.5pt; font-family: Calibri, sans-serif;">On behalf of DT-M (Escalation Mechanisms), please find attached the proposed recommendations in relation to escalation mechanisms. Based on the input provided by DT C, DT M made a number of
adjustments to accommodate the concerns that had been expressed concerning the possible expansion of the mandate for the CSC. DT M is of the view, however, that the CSC has a role in escalation – if it would not be the CSC, who or what else would fulfil this
role? Also, DT M would like to emphasise that based on the input that has been provided by IANA, the customer service complaint resolution process is currently available to anyone that wishes to submit a complaint, but it is only used sporadically. There is
no reason to believe this would suddenly change following the transition. As such DT M is recommending that to a large extent the existing approach and processes are followed, but with the option for direct customers to escalate to the CSC if the issue is
not resolved adequately by IANA.</span><o:p></o:p></p>
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<span style="font-size: 10.5pt; font-family: Calibri, sans-serif;"> </span><o:p></o:p></p>
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<span style="font-size: 10.5pt; font-family: Calibri, sans-serif;">DT M looks forward to receiving the feedback from the CWG and discussing this further during our upcoming meetings on Monday and Tuesday.</span><o:p></o:p></p>
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<span style="font-size: 10.5pt; font-family: Calibri, sans-serif;"> </span><o:p></o:p></p>
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<span style="font-size: 10.5pt; font-family: Calibri, sans-serif;">Best regards,</span></p>
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<span style="font-size: 10.5pt; font-family: Calibri, sans-serif;">Marika</span></p>
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