<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta name="Microsoft Theme 2.00" content="Arctic 011"><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Verdana",sans-serif;
color:black;}
h1
{mso-style-priority:9;
mso-style-link:"Heading 1 Char";
margin-top:12.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:16.0pt;
font-family:"Verdana",sans-serif;
color:black;
font-weight:bold;}
h2
{mso-style-priority:9;
mso-style-link:"Heading 2 Char";
margin-top:2.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:14.0pt;
font-family:"Verdana",sans-serif;
color:black;
font-weight:normal;}
h3
{mso-style-priority:9;
mso-style-link:"Heading 3 Char";
margin-top:2.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:13.0pt;
font-family:"Verdana",sans-serif;
color:black;
font-weight:normal;}
h4
{mso-style-priority:9;
mso-style-link:"Heading 4 Char";
margin-top:2.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:14.0pt;
font-family:"Verdana",sans-serif;
color:black;
font-weight:normal;}
h5
{mso-style-priority:9;
mso-style-link:"Heading 5 Char";
margin-top:2.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:13.0pt;
font-family:"Verdana",sans-serif;
color:black;
font-weight:normal;}
h6
{mso-style-priority:9;
mso-style-link:"Heading 6 Char";
margin-top:2.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:11.0pt;
font-family:"Verdana",sans-serif;
color:black;
font-weight:normal;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#9D454F;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#814E95;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Verdana",sans-serif;
color:black;}
span.Heading1Char
{mso-style-name:"Heading 1 Char";
mso-style-priority:9;
mso-style-link:"Heading 1";
font-family:"Verdana",sans-serif;
color:black;
font-weight:bold;}
span.Heading2Char
{mso-style-name:"Heading 2 Char";
mso-style-priority:9;
mso-style-link:"Heading 2";
font-family:"Verdana",sans-serif;
color:black;}
span.Heading3Char
{mso-style-name:"Heading 3 Char";
mso-style-priority:9;
mso-style-link:"Heading 3";
font-family:"Verdana",sans-serif;
color:black;}
span.Heading4Char
{mso-style-name:"Heading 4 Char";
mso-style-priority:9;
mso-style-link:"Heading 4";
font-family:"Verdana",sans-serif;
color:black;}
span.Heading5Char
{mso-style-name:"Heading 5 Char";
mso-style-priority:9;
mso-style-link:"Heading 5";
font-family:"Verdana",sans-serif;
color:black;}
span.Heading6Char
{mso-style-name:"Heading 6 Char";
mso-style-priority:9;
mso-style-link:"Heading 6";
font-family:"Verdana",sans-serif;
color:black;}
span.EmailStyle25
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#262626;}
span.apple-converted-space
{mso-style-name:apple-converted-space;}
span.EmailStyle27
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle28
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle29
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle30
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle31
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle32
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle33
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle34
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle35
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle36
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle37
{mso-style-type:personal;
font-family:"Verdana",sans-serif;
color:#1F497D;}
span.EmailStyle40
{mso-style-type:personal-reply;
font-family:"Verdana",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:462306627;
mso-list-template-ids:109243532;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1
{mso-list-id:1032537020;
mso-list-template-ids:1903335314;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level2
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level3
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level5
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level6
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level8
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level9
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body bgcolor=white background="cid:image001.gif@01D03612.8CDF73B0" lang=EN-US link="#9D454F" vlink="#814E95"><img src="cid:image001.gif@01D03612.8CDF73B0" v:src="cid:image001.gif@01D03612.8CDF73B0" v:shapes="_x0000_Mail" width=0 height=0 class=shape style='display:none;width:0;height:0'><!--[if gte mso 9]><xml>
<v:background id="_x0000_s1025" o:bwmode="white" o:targetscreensize="1024,768">
<v:fill src="cid:image001.gif@01D03612.8CDF73B0" o:title="background_arctic" type="frame" />
</v:background></xml><![endif]--><div class=WordSection1><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:windowtext'>Dear all, <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:windowtext'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:windowtext'>The notes, recordings and transcripts for the CWG DT-M Meeting on 19 May are available here: </span><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#0070C0'><a href="https://community.icann.org/pages/viewpage.action?pageId=52895707"><span style='color:#0070C0'>https://community.icann.org/pages/viewpage.action?pageId=52895707</span></a></span><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:windowtext'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:windowtext'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:windowtext'>Brenda<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='margin-top:7.5pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Feedback from Staffan (per email):<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>In order to speed things up I'm happy to give my input on the Punch list items, since it (hopefully) is uncontroversial <o:p></o:p></span></p><p class=MsoNormal style='margin-top:7.5pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>*1. Walk through input (Punchlist) from DT C*<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Punchlist from DTC:<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>I'm also engaged in DT-C and is happy with comments submitted by Chuck (From Donna and DT C)<o:p></o:p></span></p><p class=MsoNormal style='margin-top:7.5pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>In punch-list 11-16: CSC design: we committed in DT C not to over-regulate the CSC.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Discussion revolved around giving the CSC the discretion to handle e.g. punch list item no 15:<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>To agree inbetween CSC and PTI how procedures or remedial actions will be developed post transition (and not before transition)<o:p></o:p></span></p><p class=MsoNormal style='margin-top:7.5pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>In punch list item 16:<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>It is noted that CSC can escalate complaints to ccNSO and GNSO, which may then decide to take further action "using agreed consultation and escalation processes."<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>DT C response:<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>For ccNSO and GNSO respectively, it is up to their own discretion to formulate internal processes/procedures for escalation. DT C response indicate that such internal processes <br>can be developed post transition (i.e.) not urgent, and that own initiatives for alternative routes to remedies may appear (e.g. direct contact with ICANN board).<o:p></o:p></span></p><p class=MsoNormal style='margin-top:7.5pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Sidley punchlist item no 21 relate to what happens if ccNSO/GNSO decide to escalate unresolved issues. To What function/organization would that escalation happen?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>DT C answer here is that it is dependent on escalation procedures developed in ccNSO/GNSO, which is post transition).<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>This item has been hanging lossely in process for some while now.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>My personal view is that the DT C answer is good enough. What about You?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Are there issues or concern re. item 21 in the punch list, or proposed answer to it?<o:p></o:p></span></p><p class=MsoNormal style='margin-top:7.5pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>In punch list item 22: DT C also relates to process that can be developed post transition.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Any concern for this? I'm happy with the proposed solution. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>As noted in the CSC answer and also noted by Paul Kane in the list, there are demands from several actors in cc community that escalation also need to be specified with <br>consice timeframes for remedials. This specification of service expectations go further than the two dys mentioned by Marika in the list.<o:p></o:p></span></p><p class=MsoNormal style='margin-top:7.5pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Punch list item 23: Maybe this one need some discussion during next meting Monday?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>*2. Walk through of escalation flow charts*<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:22.5pt;margin-bottom:.0001pt;line-height:9.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Escalation flow charts sent by Marika are a key improvement for understanding the processes (such charts have already been demanded by cc community members).<o:p></o:p></span></p><p class=MsoNormal style='margin-top:22.5pt;background:white'><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Notes 19/5<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l1 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>See also comments circulated by Staffan on 13/5<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l1 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>No disagreement in relation to item 11<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l1 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>No disagreement in relation to item 12<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l1 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>No disagreement in relation to item 13<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l1 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>In relation to comment 14, in selecting liaisons, ccNSO/GNSO may want to factor in technical expertise. Separation CWG (SCWG) would also include a CSC liaison (new item 14a?) who would in addition to technical skills should also have RFP expertise. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l1 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Item 15 - second sentence could say PTI 'staff" with the qualifier that it should be with the director / leadership of PTI or their designee..<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l1 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Item 16 - should leadership of ccNSO and GNSO be engaged on this topic to give them a heads-up that additional work may be required (ideally before finalisation of proposal)?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l1 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Item 21 - in the case of the GNSO, individual registry operators that are impacted by a delegation / redelegation decision should be individually able to start an IRP in the view <br>of the RySG. Should this also be an option for the GNSO and/or the RySG? It may not be practical for the GNSO / RySG to do so? Other option would be to call for an IANA <br>Function Review. IRP only works if there has been a decision, if there is another issue, an IRP would not apply. According to DT M, there could possibly be three avenues for <br>IRP usage: individual TLDs, GNSO/ccNSO, RySG (in cases of systemic issues, not individual registry cases). Unresolved issues, if it is decided that they need to be escalated, these <br>could be escalated to the IFRT. Would a direct dialogue with the IFO also be an option? First step could be for ccNSO/GNSO to request IFO to provide explanation as well as agrieved <br>party (if further information would be needed) so that information from all affected parties is available before next steps are decided upon (mediation?). Staffan to check as DT C may <br>have something similar in its documentation. If the issue is not resolved, and it is agreed that escalation is needed, IFRT would be invoked. <br>Escalation does not necessarily require an issue that is relevant / of impact to both SOs, but for escalation of performancie issue / systematic problem to IFRT support <br>from both SOs is needed. In summary, step 1) issue could be raised to one of the SOs who could do fact finding and try to mitigate, 2) could also recommend an IRP, 3) both <br>SOs agree on escalation on IFR,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l1 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Item 22 - consider going with DT C recommendation (leave it up to CSC)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l1 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Item 23 - not DT M role to design mediation, but is this something that staff could assist with (not necessary for final recommendations, but could recommend <br>that work needs to be commenced on mediation services and explore / decide what the options are). Registry agreements could be a possible model (Marika to check what <br>experience exists with regards to mediation services).<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;line-height:9.5pt;background:white'><b><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Escalation flow charts</span></b><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Add on page 1, add to 'decision to escalate to phase 2' that it is only accessible for direct customers<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>If complainant does not decide to escalate to phase 2, the process ends. Does not preclude individual registry operator to initiate IRP or other avenues available (include <br>footnote similar as in the document)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Both parties must have the ability to escalate. Consider adding a footnote that also notes that IFO and ombudsman could also escalate. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>What happens if issue is not resolved and it is not a direct customer? Indirect customer always has the ombudsman as a vehicle as well as through liaisons in CSC. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Update on phase 2 that IFO and Ombudsman could also initiate phase 2. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Move decision box down underneath CSC and clarify there that it can be escalated to phase 2 by IFO, complainant or ombudsman.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>DT/CWG to consider where to include the flow charts.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Page 2 - Update title, update first box to read complainant / IFO / Ombudsman, add to 'baseball home plate' see next page.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.25in;text-indent:-.25in;line-height:9.5pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#333333'>Page 3 - add decision box for 'if satisfactory' and 'if unsatisfactory'<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#1F497D'><o:p> </o:p></span></p></div></body></html>