[SLE Team] [CWG-Stewardship] FW: Names SLEs Data Review - Meeting Notes (21 July 2016 @ 21:00 UTC)

Jay Daley jay at nzrs.net.nz
Fri Jul 29 02:54:59 UTC 2016


Thanks Nathalie

I’d like to comment further on R7/Cat IV (redelegation of a ccTLD).  We need to remember that the NTIA target was an end-to-end target of 120 days and the new target will not be end-to-end but solely for the IANA element.  

As I understand it, the parts that take the longest in the end-to-end process involve responses from the parties or others in the local community.  Responses from parties involved are excluded by definition in the new measure and so the important question here is whether the time taken for community members to respond to any form of consultation is included in the SLA time or not.  Personally I think it should be excluded because it is out of the control of IANA.  Excluding it would also allow it to be changed as needed by policy without a knock on effect on the SLA.

If we assume that to be the case, and 

1.  take into account the clarity of process provided by the Framework of Interpretation; and
2.  recognise that these are among the more complex of the activities that IANA undertakes; and
3.  remember that any time taken between IANA completing its work and the ICANN board approving the decision is out of scope for the SLA

then I regard a target of 20 days as much more reasonable.

As an aside, point 3 above (ICANN board approving IANA work) does raise an interesting point that has so far not been addressed.  I would be grateful if anyone can comment on how they see any need for board approval of an IANA action to a) affect the SLA; b) be measured and reported; c) be kept within a performance framework set by the community.


I’d also like to ask about the root zone maintainer agreement with Verisign.  This gives them 72 hours (at 99%) to publish the zone and consequently that time is fixed in the proposed SLE.   My view is that 72 hours is too long and as shown in the data 24 hours at 99% would be more suitable.  Can anyone explain a) the implications of DT-A recommending that this figure be lower and b) what powers the CSC will have to adjust that figure post-transition?

regards
Jay


> On 29/07/2016, at 7:55 AM, Nathalie Vergnolle <nathalie.vergnolle at icann.org> wrote:
> 
> Dear members of the DT-A and CWG,
> 
> IANA staff have now provided proposals for the Names SLEs measurements where no data is available (these had been previously left blank). 
> The attached table has been updated to include those elements (in column E + notes), see attached.
> 
> Thanks,
> Nathalie.
> 
> -----Original Message-----
> From: Gomes, Chuck [mailto:cgomes at verisign.com] 
> Sent: Thursday, July 28, 2016 6:51 AM
> To: Nathalie Vergnolle <nathalie.vergnolle at icann.org>; dt1 at icann.org; cwg-stewardship at icann.org
> Subject: RE: [CWG-Stewardship] [SLE Team] FW: Names SLEs Data Review - Meeting Notes (21 July 2016 @ 21:00 UTC)
> 
> Thanks Nathalie.
> 
> Chuck
> 
> -----Original Message-----
> From: Nathalie Vergnolle [mailto:nathalie.vergnolle at icann.org]
> Sent: Thursday, July 28, 2016 1:39 AM
> To: Gomes, Chuck; dt1 at icann.org; cwg-stewardship at icann.org
> Subject: RE: [CWG-Stewardship] [SLE Team] FW: Names SLEs Data Review - Meeting Notes (21 July 2016 @ 21:00 UTC)
> 
> Hi Chuck,
> The proposals of the group made on the call have been captured in column F ('DT-A proposal July 16'), plus some notes in the 'Notes' section. 
> So, unless I missed something or incorrectly captured it, the comments made on the call shouldn't need to be repeated.
> 
> Thanks,
> Nathalie.
> 
> -----Original Message-----
> From: Gomes, Chuck [mailto:cgomes at verisign.com]
> Sent: Wednesday, July 27, 2016 5:29 PM
> To: Nathalie Vergnolle <nathalie.vergnolle at icann.org>; dt1 at icann.org; cwg-stewardship at icann.org
> Subject: RE: [CWG-Stewardship] [SLE Team] FW: Names SLEs Data Review - Meeting Notes (21 July 2016 @ 21:00 UTC)
> 
> Do the comments that were made on the call last week need to be repeated?
> 
> Chuck
> 
> -----Original Message-----
> From: cwg-stewardship-bounces at icann.org [mailto:cwg-stewardship-bounces at icann.org] On Behalf Of Nathalie Vergnolle
> Sent: Wednesday, July 27, 2016 7:07 PM
> To: dt1 at icann.org; cwg-stewardship at icann.org
> Subject: Re: [CWG-Stewardship] [SLE Team] FW: Names SLEs Data Review - Meeting Notes (21 July 2016 @ 21:00 UTC)
> 
> Dear members of the CWG and Names SLEs work group,
> 
> As agreed during the Names SLEs call held on July 21st, we are seeking additional feedback through the mailing list with regards to the proposal that was circulated on July 15th on Names SLEs.
> 
> To facilitate the review, I have reformatted the data in a table that presents the various proposals received to-date. Please note that the measurements discussed in Istanbul in March-15 were different from the final proposal of the work group. Some values may have been improperly mapped in the attached table - that would be my own wrong interpretation, and all feedbacks will be appreciated!
> 
> Kindly asking for all to provide their comments preferably by next Tuesday, August 2nd. A follow-up call will be set shortly thereafter as necessar
> Thank you,
> Nathalie.
> 
> Link to the July15 proposal: http://mm.icann.org/pipermail/cwg-stewardship/attachments/20160715/92175b9a/PreliminarySLEData-0001.pdf
> Link to the Istanbul March 2015 document: https://community.icann.org/download/attachments/52891144/CWG-%20DT-A%20-%20SLE%20-%20for%20discussion%20in%20Istanbul%20-%20DRAFT.pdf 
> 
> -----Original Message-----
> From: dt1-bounces at icann.org [mailto:dt1-bounces at icann.org] On Behalf Of Paul M Kane - CWG
> Sent: Saturday, July 23, 2016 3:04 PM
> To: Yuko Green <yuko.green at icann.org>
> Cc: dt1 at icann.org; cwg-stewardship at icann.org
> Subject: Re: [SLE Team] [CWG-Stewardship] FW: Names SLEs Data Review - Meeting Notes (21 July 2016 @ 21:00 UTC)
> 
> Quick update following initial SLE Data Review.
> 
> The call (open to all 177 CWG participants) was held on the 21st July, to give an initial overview of the SLE Data captured over April, May and June. The call had 15 attendees and I am pleased to report all DTA members were present.  It was a constructive call which lasted 1 hour.
> 
> Kim Davies, Director, Technical Services, IANA gave an introduction to the collected data captured over the 3 month period.  
> 
> There was a request that IANA staff produce a comparison table between the thresholds initially recommended by DTA and presented to the CWG in Istanbul March 2015
> (https://community.icann.org/download/attachments/52891144/CWG-%20DT-A%20-%20SLE%20-%20for%20discussion%20in%20Istanbul%20-%20DRAFT.pdf)
> and the IANA proposed thresholds gathered in the 3 month window.  IANA agreed to do this, and there will be a follow up call/email.
> 
> There was a request that the SLE thresholds proposed by IANA be transposed to the CWG approved format and tabulated as captured in the document IANA Service Level Expectations - APPROVED.pdf
> (https://community.icann.org/download/attachments/52891144/IANA%20Service%20Level%20Expectations%20-%20APPROVED.pdf)
> 
> It was felt that it was inappropriate to have unspecified SLE performance thresholds and so it was suggested that historical data be used to populate data sets where insufficient data was available from the 3 month window.
> 
> IANA proposed to have different performance expectations between gTLDs and ccTLDs and DTA members prefered that the IANA service standards should have the same thresholds for both ccTLDs and gTLDs.
> 
> In some scenarios the IANA proposed thresholds seem to include "double dipping"
> (counting scenarios twice)... and all parties agreed to take a closer look to ensure transparency on performance monitoring.
> 
> During the data capture window, (which still involved NTIA's review, which post transition will be removed yet) no allowance was made to remove the time taken for NTIA's involvement in the process in the IANA proposed SLE thresholds.  As a result as this SLE will refer to the situation without NTIA's role, the request was made remove the NTIA's process time so emulate the SLE as close to the post-transition situation as possible.
> 
> There was a request to include Advisory Notes to assist all readers disseminate the different Categories of transactions.
> 
> The SLE specification is far from complete and DTA members agreed to work with IANA in the coming weeks to refine and populate the thresholds.  We will be reporting back to the full CWG on a regular basis. 
> 
> We were also given a "preview" of the Dashboard requested by DTA, which conveys performance information pictorially with raw data also being available for custom monitoring .... I am confident the dashboard will be well received when it is formally launched. 
> 
> Best
> 
> Paul
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> Quoting Yuko Green <yuko.green at icann.org>:
> 
>> Dear members of the CWG,
>> 
>> Please see below the meeting notes from Names SLEs Data Review meeting 
>> that took place on 21 July at 21:00 UTC.
>> 
>> Regards,
>> Yuko Green
>> 
>> From: Nathalie Vergnolle
>> Sent: Friday, July 22, 2016 2:09 PM
>> To: dt1 at icann.org
>> Cc: Trang Nguyen <trang.nguyen at icann.org>; Yuko Green 
>> <yuko.green at icann.org>; Alireza Mohammadi 
>> <alireza.mohammadi at icann.org>; Naela Sarras <naela.sarras at icann.org>
>> Subject: Names SLEs Data Review - Meeting Notes (21 July 2016 @ 21:00
>> UTC)
>> 
>> Dear members of the Names SLEs work group,
>> 
>> Please see below the meeting notes and chat history from yesterday's 
>> Names SLEs Data Review call.
>> 
>> The presentation material, audio and AC room recordings are now posted 
>> at https://www.icann.org/stewardship-implementation under "Meetings & 
>> Work Sessions" section.
>> 
>> *** Meeting Notes ***
>> 
>> Names SLEs Data Review
>> 21 Jul 16 @ 21:00 UTC
>> 
>> Attendees:
>> Ali Mohammadi
>> 
>> Allan MacGillivray
>> 
>> Chuck Gomes (RySG)
>> 
>> Elaine Pruis - Donuts
>> 
>> Jay Daley
>> 
>> Jeff Neuman
>> 
>> Jeffrey Eckhaus
>> 
>> Kim Davies
>> 
>> Mary Uduma
>> 
>> Naela Sarras
>> 
>> Nathalie Vergnolle
>> 
>> Patricio Poblete
>> 
>> Paul Kane
>> 
>> Trang Nguyen
>> 
>> W Murray
>> 
>> Yuko Green
>> 
>> 
>> 
>> Notes:
>> 
>> Data report walk-thru:
>> Link to the Names SLEs preliminary data report:
>> 
> http://mm.icann.org/pipermail/cwg-stewardship/attachments/20160715/92175b9a/PreliminarySLEData-0001.pdf
>> 
>> [Post-meeting note] Description of Change Requests Categories:
>> 
>> *         Category I: Routine updates impacting Root Zone File
>> 
>> *         Category II: Routine updates not impacting Root Zone File
>> 
>> *         Category III: Creating or Transferring a gTLD
>> 
>> *         Category IV: Creating or Transferring a ccTLD
>> 
>> *         Category V: Other Change Requests
>> 
>> General notes:
>> The purpose of the call was to initiate discussions with the DT-A. It 
>> was not intended that thresholds be formally set during this meeting.
>> The recommendations presented in the report were developed by staff, 
>> and the data reflects the new SLE data that has been collected since 
>> early March 2016, when the corresponding changes in RZMS were 
>> deployed. All data collected is in calendar days.
>> It was suggested to add to the report any DT-A recommendations that 
>> may have been made in previous discussions.
>> The dashboard will make visible thresholds and actual performance, and 
>> will also highlight any missed thresholds.
>> The following notes are specific to each measurement.
>> 
>> Processing Performance (Submission):
>> Support from group for proposed recommendation, which is aligned with 
>> DT-A's initial recommendation of 1min (95%).
>> 
>> Time for lodgment of email requests:
>> Group requested that a target be set for this measurement, even in the 
>> absence of data. Group suggested threshold of 2 days.
>> Further discussions needed for this threshold.
>> 
>> Time to return results for technical checks following submission of 
>> request via automated submission interface:
>> Suggestion to align Category III and IV threshold to 50 min (95%) for 
>> both categories.
>> 
>> Time to return results for subsequent performance of technical checks 
>> during retesting due to earlier failed tests:
>> No comments from the group.
>> 
>> Time to return results for performance of technical checks during 
>> Supplemental Technical Check phase:
>> Suggestion to align Cat. III and IV to 5 min (95%).
>> 
>> Time for authorization contacts to be asked to approve CR:
>> No comments from the group.
>> 
>> Time for response to be affirmed by IANA:
>> No comments from the group.
>> 
>> Time to complete all other validations and reviews by IANA and release 
>> request for implementation:
>> Suggested thresholds:
>> Cat I - 5d (90%)
>> Cat II - 5d (90%)
>> Cat III - 5d (90%)
>> Cat IV - Group agreed that the percentage limit should be low. In the 
>> absence of data available, threshold could be set to what would be 
>> considered a reasonable time to perform the work.
>> This measurement requires further discussion.
>> 
>> There was no time to go through the rest of the measurements. It was 
>> agreed that further discussions will be carried out via the mail list 
>> and another call scheduled if necessary.
>> 
>> Dashboard demo:
>> A real-time dashboard has been developed and the beta was demonstrated 
>> to the group. It will be ready to be deployed by the time of the transition.
>> In addition to presenting the data as customizable charts, the tool 
>> also provides the ability to download anonymized raw data to allow for 
>> further analysis.
>> It was suggested to add the region or the language of the requester to 
>> the log file. ICANN acknowledge that this is a good suggestion, but 
>> will need to be implemented as an enhancement post transition.
>> A request was made to share a beta version of the dashboard with the group.
>> This request will be looked into by staff, as authorization from NTIA 
>> would be necessary.
>> 
>> 
>> 
>> Chat History:
>> Yuko Green: Hello, welcome to Names SLEs Data Review meeting!
>> 
>> Paul Kane: Kim - can you remind me your job title
>> 
>> Kim Davies: Director, Technical Services
>> 
>> Paul Kane: Thanks
>> 
>> Jay Daley: Just to clairfy - this document was shared a week ago
>> (15th) not a couple of weeks ago
>> 
>> Chuck Gomes (RySG): I am 1754
>> 
>> Yuko Green: Thank you Chuck!
>> 
>> Yuko Green: Who may be the phone number 1108?
>> 
>> Jeff Neuman: correct
>> 
>> Mary Uduma: no audio
>> 
>> Jeff Neuman: DTA asked for the data so that we could determine the 
>> specific metrics
>> 
>> Jeff Neuman: correct
>> 
>> Jeff Neuman: we were hoping to have 6 months of data, but 3 will have 
>> to do
>> 
>> Mary Uduma: Audio breaking
>> 
>> Yuko Green: @Mary, we hear everything without breaking up. May I 
>> suggest that you try calling back or re-logging back into the room?
>> 
>> Jeffrey Eckhaus: the sound via computer / adobe connect is clear for 
>> me
>> 
>> Yuko Green: @Jefferey, thank you for confirming
>> 
>> Jay Daley: Patricio - can you mute your line?
>> 
>> Yuko Green: All, please mute your phone/microphone when not speaking
>> 
>> Elaine Pruis - Donuts: chuck and jeff mute?
>> 
>> Jay Daley: Mary - can you mute your microphone please
>> 
>> Jeffrey Eckhaus: that is why I was so quick to agree to the 60s
>> 
>> Jeffrey Eckhaus: we had already liked that number as a group
>> 
>> Patricio Poblete: I was referring to CWG- DT-A - SLE - for discussion 
>> in Istanbul - DRAFT.pdf
>> 
>> Jeff Neuman: you can use business days
>> 
>> Jeff Neuman: 2 business days
>> 
>> Jeff Neuman: I agree with Jay, but not sure this is the SLA where is 
>> would matter
>> 
>> Jeff Neuman: Category III seem awfully high
>> 
>> Jeffrey Eckhaus: Hi All , need to drop off a little early, but will 
>> catch up on the last 20 minutes or so later today
>> 
>> Elaine Pruis - Donuts: would the host please add the definitions of 
>> the categories to teh "notes" section
>> 
>> Elaine Pruis - Donuts: or add a window with the info
>> 
>> Jeff Neuman: I also thing there are ways to account for months were 
>> there are fewer transactions.  Understand that assigning a percentage 
>> is difficult, but that should not preclude setting reasonable targets
>> 
>> Jeff Neuman: Foe example, in a given month if there are 5 applicable 
>> transactions, rather than a percentage, you can say that 4 out of the
>> 5 should meet the target
>> 
>> Jay Daley: happy for the demo
>> 
>> Jay Daley: I agree Jeff
>> 
>> Chuck Gomes (RySG): I have to jump off so let me share a few comments: 
>> 1) With regard to Root Zone Maintainer thresholds, it is essential 
>> that performance definitions are the same as in the RZMA agreement; 2) 
>> performance measures should exclude planned outages; 3) as a CWG 
>> member and not a member of DT-A, I would really appreciate it if DT-A 
>> would eventually present its recommended thresholds to the CWG.
>> 
>> Paul Kane: Compare DTA's Presnted report for SLE with IANA's proposal; 
>> No blanks, use historical data, no discrimination between gTLDs and 
>> ccTLDs, Need to enter into dialogue with DTA to refine,  Seems to be 
>> double dipping, Add notes are to categories to help reader
>> 
>> Paul Kane: Exclude NTIA's process time
>> 
>> Jeff Neuman: Good comment Jay
>> 
>> Jeff Neuman: Thanks Kim.  I do think it was a good first draft and 
>> appreciate the walk through
>> 
>> ****************
>> 
>> Thanks,
>> Nathalie.
>> 
>> Direct line: +1-310-578-8957
>> Mobile: +1-310-938-1037
>> Skype: nathalie.vergnolle.icann
>> Jabber:
>> nathalie.vergnolle at jabber.icann.org<mailto:nathalie.vergnolle at jabber.i
>> cann.org>
>> 
>> 
> 
> 
> 
> 
> 
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