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<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;"><b>Notes DT A call 22 may 15.00 UTC</b></span></p>
<p align="LEFT" style="font-family: Calibri;"><b style="font-family: Arial; font-size: 16px;">Next call 8 June 20.00 UTC </b></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;"><b>Attendees:</b></span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">DTA: Patricio Poblete, Jeff Neuman, Jeffrey Eckhaus, Elaine Pruis, </span><span style="font-family: Arial; font-size: 11pt;">Paul Kane</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">ICANN staff:</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Elise Gehrich(IANA)</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Kim DAvies ( IANA)</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Brenda Brewer ( support)</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Bernie Turcotte ( support)</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;"><br>
</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;"><b>Paul Kane opens the meeting</b></span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Work- flow documents received</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">How best to proceed?</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Kim: Community design team. Lead by DT A</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Staff to provide assitance</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;"><br>
</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Paul K:</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Use of statistics fro processes ad main routines </span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Noot able to attribute time parameters to sub-routines</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Suggetion to work through together with IANA staff </span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Outliers in special category</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">How to in corporate sub-routines?</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Elise: Did DT A set base principles?</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;"><br>
</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">For example accuracy was important principle soe years ago, and timeliness</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Paul: DTA has met on relatively on few occasions</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Recognise current performance, </span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Ensure IANA is not held accoutbaility for failures/in action of registry operators.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">amking sure todays performance is documented, and ensure current levels are continued post-transition.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Mechanism </span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Question: internal KPI/SLE. Similar as external reported. </span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Depends on SLE/SLA category</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Talking about internal SLAs masks the way IAAN works. Ensuring to remove blocking factiors.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Paul K: look at e-IANA code. Acknowledge that their has been changes. Underlying engine the same?</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">e-IAna was the base, but over the course of 8 years, have changed considerably. Little left from original e-IANA.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Is current e-IANA still open source? is it possible to extract the timestamps etc. Is it a systemic failure or fother failure?</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Is code still available to extract </span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Elsie: This is beyond scope: set in principle , and not in day-to day basis.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Use timestamps, to understand what is hapeening.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Kim: what system captures, can be analysed on basis on what needs to be measured. In original draft, soem defintions neede dto be uderstood to b emeasured. This made avaialble ones needs been clarified.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Example of a report that includes timestamps per request: <span style="color: rgb(0, 0, 255);"><a href="http://www.iana.org/performance/metrics/20150331" target="_blank"><u>http://www.iana.org/performance/metrics/20150331</u></a></span></span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Question: One of the other things with that data is for the SLAs to be measured independently of the self-reporting by IANA. Or stated differently, how do you recommend third parties being able to assess IANA performance outside of self-reporting</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Elise: Outside party (PWC) auduts process and controls etc. </span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">In addition each individual operators can check and assess.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Jeff: ICANN does probes on registry, external probes </span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;"><br>
</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Bernie: DTA appraoch this as practical issue</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Try to change approach:</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Starting from higher level, drill down more efficiently, if key concepts are clear</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">As noted IANA is willing to provide data, based on principles.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Paul: commit my staff resources to provide SLE .</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">DTA needs to accept approach.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;"><br>
</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Bernie: Additional points:</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Defining the SLE is one of the things, that looks at significant change in operational sense compared to current (under IAN contract) situation. Concern
in the community that this needs to be done right</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">If top-level is right it is of value for everybody</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Paul: Ensure, that current levels are captured. </span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Not to try to change anything.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Re-assure and capture current timeframes.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Clarify process. </span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;"><br>
</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Examples current reporting</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; color: rgb(0, 0, 255); font-family: Arial;"><a href="http://www.iana.org/performance/metrics/20150331" target="_blank">http://www.iana.org/performance/metrics/20150331</a></span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;"> <span style="color: rgb(0, 0, 255);"><a href="http://www.iana.org/reports/2015/c43-dashboard-20150415.pdf" target="_blank"><u>http://www.iana.org/reports/2015/c43-dashboard-20150415.pdf</u></a></span></span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Question: Does DTA agree to high level document, and then take consecutive steps. In order to deliver a document in time for CWG</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">New approaches goal is to capture current service levels, address concerns of DTA a and IANA</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Bernie: first work on objectives that make sense to everybody, and then later drill down.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Ensure from a top-down level as e</span><span style="font-family: Arial; font-size: 11pt;">fficient way forward, </span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Jeff: The DTA came up with document, tha talready captures high level. The DTA document needs to be refined. Record hand-offs and re-establish
the timeframes</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;"><br>
</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Agreed approach on the call: First look at higher level and then bring back to DTA.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">When is sensible to have next call, after review</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Objective within a week, and discuss results early week 8 - 9 June.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">What is expectation?</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Goal is to try live up to timeframe</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">Developing revisions to current document: bridge gaps, and what should be measured and how.</span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;">SLE meets concern registry ooperations and at the same acceptable to ICANN. </span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;"><b>Next call 8 June 20.00 UTC </b></span></p>
<p align="LEFT" style="font-size: 14px; font-family: Calibri;"><span style="font-size: 11pt; font-family: Arial;"><b> </b></span></p>
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