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<p class="MsoNormal">Dear members of the Names SLEs work group,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please see below the meeting notes and chat history from yesterday’s Names SLEs Data Review call.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The presentation material, audio and AC room recordings are now posted at
<a href="https://www.icann.org/stewardship-implementation">https://www.icann.org/stewardship-implementation</a> under “Meetings & Work Sessions” section.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">*** Meeting Notes ***<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="color:#4472C4">Names SLEs Data Review <o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#4472C4">21 Jul 16 @ 21:00 UTC<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><u><span style="color:#4472C4">Attendees:<o:p></o:p></span></u></b></p>
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<p class="MsoNormal"><span style="color:black">Ali Mohammadi<o:p></o:p></span></p>
</td>
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<tr style="height:15.0pt">
<td width="258" nowrap="" valign="bottom" style="width:155.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black">Allan MacGillivray<o:p></o:p></span></p>
</td>
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<tr style="height:15.0pt">
<td width="258" nowrap="" valign="bottom" style="width:155.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black">Chuck Gomes (RySG)<o:p></o:p></span></p>
</td>
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<tr style="height:15.0pt">
<td width="258" nowrap="" valign="bottom" style="width:155.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black">Elaine Pruis - Donuts<o:p></o:p></span></p>
</td>
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<p class="MsoNormal"><span style="color:black">Jay Daley<o:p></o:p></span></p>
</td>
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<td width="258" nowrap="" valign="bottom" style="width:155.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black">Jeff Neuman<o:p></o:p></span></p>
</td>
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<p class="MsoNormal"><span style="color:black">Jeffrey Eckhaus<o:p></o:p></span></p>
</td>
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<tr style="height:15.0pt">
<td width="258" nowrap="" valign="bottom" style="width:155.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black">Kim Davies<o:p></o:p></span></p>
</td>
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<tr style="height:15.0pt">
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<p class="MsoNormal"><span style="color:black">Mary Uduma<o:p></o:p></span></p>
</td>
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<p class="MsoNormal"><span style="color:black">Naela Sarras<o:p></o:p></span></p>
</td>
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<tr style="height:15.0pt">
<td width="258" nowrap="" valign="bottom" style="width:155.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black">Nathalie Vergnolle<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="258" nowrap="" valign="bottom" style="width:155.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black">Patricio Poblete<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="258" nowrap="" valign="bottom" style="width:155.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black">Paul Kane<o:p></o:p></span></p>
</td>
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<tr style="height:15.0pt">
<td width="258" nowrap="" valign="bottom" style="width:155.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black">Trang Nguyen<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.0pt">
<td width="258" nowrap="" valign="bottom" style="width:155.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black">W Murray<o:p></o:p></span></p>
</td>
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<tr style="height:15.0pt">
<td width="258" nowrap="" valign="bottom" style="width:155.0pt;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
<p class="MsoNormal"><span style="color:black">Yuko Green<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="mso-fareast-language:JA"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><u><span style="color:#4472C4">Notes:<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Data report walk-thru:<o:p></o:p></b></p>
<p class="MsoNormal"><i><u>Link to the Names SLEs preliminary data report:</u></i> http://mm.icann.org/pipermail/cwg-stewardship/attachments/20160715/92175b9a/PreliminarySLEData-0001.pdf
<o:p></o:p></p>
<p class="MsoNormal"><i><u><o:p><span style="text-decoration:none"> </span></o:p></u></i></p>
<p class="MsoNormal"><i><u>[Post-meeting note] Description of Change Requests Categories:<o:p></o:p></u></i></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Category I: Routine updates impacting Root Zone File<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Category II: Routine updates not impacting Root Zone File<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Category III: Creating or Transferring a gTLD<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Category IV: Creating or Transferring a ccTLD<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Category V: Other Change Requests<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><u>General notes:<o:p></o:p></u></i></p>
<p class="MsoNormal">The purpose of the call was to initiate discussions with the DT-A. It was not intended that thresholds be formally set during this meeting.<o:p></o:p></p>
<p class="MsoNormal">The recommendations presented in the report were developed by staff, and the data reflects the new SLE data that has been collected since early March 2016, when the corresponding changes in RZMS were deployed. All data collected is in calendar
days.<o:p></o:p></p>
<p class="MsoNormal">It was suggested to add to the report any DT-A recommendations that may have been made in previous discussions.
<o:p></o:p></p>
<p class="MsoNormal">The dashboard will make visible thresholds and actual performance, and will also highlight any missed thresholds.
<o:p></o:p></p>
<p class="MsoNormal">The following notes are specific to each measurement.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><u>Processing Performance (Submission):<o:p></o:p></u></i></p>
<p class="MsoNormal">Support from group for proposed recommendation, which is aligned with DT-A’s initial recommendation of 1min (95%).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><u>Time for lodgment of email requests: <o:p></o:p></u></i></p>
<p class="MsoNormal">Group requested that a target be set for this measurement, even in the absence of data. Group suggested threshold of 2 days.<o:p></o:p></p>
<p class="MsoNormal">Further discussions needed for this threshold.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><u>Time to return results for technical checks following submission of request via automated submission interface:<o:p></o:p></u></i></p>
<p class="MsoNormal">Suggestion to align Category III and IV threshold to 50 min (95%) for both categories.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><u>Time to return results for subsequent performance of technical checks during retesting due to earlier failed tests:<o:p></o:p></u></i></p>
<p class="MsoNormal">No comments from the group.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><u>Time to return results for performance of technical checks during Supplemental Technical Check phase:<o:p></o:p></u></i></p>
<p class="MsoNormal">Suggestion to align Cat. III and IV to 5 min (95%).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><u>Time for authorization contacts to be asked to approve CR:<o:p></o:p></u></i></p>
<p class="MsoNormal">No comments from the group.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><u>Time for response to be affirmed by IANA:<o:p></o:p></u></i></p>
<p class="MsoNormal">No comments from the group.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><u>Time to complete all other validations and reviews by IANA and release request for implementation:<o:p></o:p></u></i></p>
<p class="MsoNormal">Suggested thresholds:<o:p></o:p></p>
<p class="MsoNormal">Cat I – 5d (90%)<o:p></o:p></p>
<p class="MsoNormal">Cat II – 5d (90%)<o:p></o:p></p>
<p class="MsoNormal">Cat III – 5d (90%)<o:p></o:p></p>
<p class="MsoNormal">Cat IV – Group agreed that the percentage limit should be low. In the absence of data available, threshold could be set to what would be considered a reasonable time to perform the work.
<o:p></o:p></p>
<p class="MsoNormal">This measurement requires further discussion. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">There was no time to go through the rest of the measurements. It was agreed that further discussions will be carried out via the mail list and another call scheduled if necessary.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Dashboard demo:<o:p></o:p></b></p>
<p class="MsoNormal">A real-time dashboard has been developed and the beta was demonstrated to the group. It will be ready to be deployed by the time of the transition.<o:p></o:p></p>
<p class="MsoNormal">In addition to presenting the data as customizable charts, the tool also provides the ability to download anonymized raw data to allow for further analysis.<o:p></o:p></p>
<p class="MsoNormal">It was suggested to add the region or the language of the requester to the log file. ICANN acknowledge that this is a good suggestion, but will need to be implemented as an enhancement post transition.<o:p></o:p></p>
<p class="MsoNormal">A request was made to share a beta version of the dashboard with the group. This request will be looked into by staff, as authorization from NTIA would be necessary.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><u><span style="color:#4472C4"><o:p><span style="text-decoration:none"> </span></o:p></span></u></b></p>
<p class="MsoNormal"><b><u><span style="color:#4472C4">Chat History:<o:p></o:p></span></u></b></p>
<p class="MsoNormal">Yuko Green: Hello, welcome to Names SLEs Data Review meeting!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Paul Kane: Kim - can you remind me your job title<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kim Davies: Director, Technical Services<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Paul Kane: Thanks<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jay Daley: Just to clairfy - this document was shared a week ago (15th) not a couple of weeks ago<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Chuck Gomes (RySG): I am 1754<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Yuko Green: Thank you Chuck!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Yuko Green: Who may be the phone number 1108?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeff Neuman: correct<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Mary Uduma: no audio<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeff Neuman: DTA asked for the data so that we could determine the specific metrics<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeff Neuman: correct<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeff Neuman: we were hoping to have 6 months of data, but 3 will have to do<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Mary Uduma: Audio breaking<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Yuko Green: @Mary, we hear everything without breaking up. May I suggest that you try calling back or re-logging back into the room?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeffrey Eckhaus: the sound via computer / adobe connect is clear for me
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Yuko Green: @Jefferey, thank you for confirming<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jay Daley: Patricio - can you mute your line?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Yuko Green: All, please mute your phone/microphone when not speaking<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Elaine Pruis - Donuts: chuck and jeff mute?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jay Daley: Mary - can you mute your microphone please<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeffrey Eckhaus: that is why I was so quick to agree to the 60s<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeffrey Eckhaus: we had already liked that number as a group<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Patricio Poblete: I was referring to CWG- DT-A - SLE - for discussion in Istanbul - DRAFT.pdf<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeff Neuman: you can use business days<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeff Neuman: 2 business days<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeff Neuman: I agree with Jay, but not sure this is the SLA where is would matter<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeff Neuman: Category III seem awfully high<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeffrey Eckhaus: Hi All , need to drop off a little early, but will catch up on the last 20 minutes or so later today
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Elaine Pruis - Donuts: would the host please add the definitions of the categories to teh "notes" section<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Elaine Pruis - Donuts: or add a window with the info<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeff Neuman: I also thing there are ways to account for months were there are fewer transactions. Understand that assigning a percentage is difficult, but that should not preclude setting reasonable targets<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeff Neuman: Foe example, in a given month if there are 5 applicable transactions, rather than a percentage, you can say that 4 out of the 5 should meet the target<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jay Daley: happy for the demo<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jay Daley: I agree Jeff<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Chuck Gomes (RySG): I have to jump off so let me share a few comments: 1) With regard to Root Zone Maintainer thresholds, it is essential that performance definitions are the same as in the RZMA agreement; 2) performance measures should
exclude planned outages; 3) as a CWG member and not a member of DT-A, I would really appreciate it if DT-A would eventually present its recommended thresholds to the CWG.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Paul Kane: Compare DTA's Presnted report for SLE with IANA's proposal; No blanks, use historical data, no discrimination between gTLDs and ccTLDs, Need to enter into dialogue with DTA to refine, Seems to be double dipping, Add notes are
to categories to help reader<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Paul Kane: Exclude NTIA's process time<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeff Neuman: Good comment Jay<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jeff Neuman: Thanks Kim. I do think it was a good first draft and appreciate the walk through<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">****************<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Nathalie.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt">Direct line: +1-310-578-8957<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt">Mobile: +1-310-938-1037<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt">Skype: nathalie.vergnolle.icann<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt">Jabber: nathalie.vergnolle@jabber.icann.org<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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