<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif;"><div>Correct Staffan. There are no DT-C calls on the schedule this week. </div><div><br></div><div>We can set up a call for you today if you’d like one (15:00 was suggested by Stephanie). We would have no transcription, but could record through Adobe. </div><div><br></div><div>For other call(s) this week, Brenda will send a Doodle poll shortly. </div><div><br></div><span id="OLK_SRC_BODY_SECTION"><div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"><span style="font-weight:bold">From: </span> Staffan Jonson <<a href="mailto:staffan.jonson@iis.se">staffan.jonson@iis.se</a>><br><span style="font-weight:bold">Date: </span> Tuesday, April 7, 2015 at 4:58 PM<br><span style="font-weight:bold">To: </span> Martin Boyle <<a href="mailto:Martin.Boyle@nominet.org.uk">Martin.Boyle@nominet.org.uk</a>>, Donna Austin <<a href="mailto:Donna.Austin@ariservices.com">Donna.Austin@ariservices.com</a>>, "<a href="mailto:dt3@icann.org">dt3@icann.org</a>" <<a href="mailto:dt3@icann.org">dt3@icann.org</a>><br><span style="font-weight:bold">Subject: </span> Re: [DTC CSC] CSC Charter 0.2 - MB<br></div><div><br></div><div xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--><div lang="SV" link="#0563C1" vlink="#954F72"><div class="WordSection1"><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">All<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">So I just had a meeting with DT M on escalation:<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">Do we have any more scheduled call this week for DT C – CSC? I see no in my calender.
<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">A first agenda issue is to accept Donnas draft charter,<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">A second is to accept escalation process outlined<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">A third, and main issue is *who* is eligible to file complaint in the 2 step 2: Customer Service Complaint Resolution Process. Would just anyone (All) be allowed to file
such a complaint to CSC, or should only direct customers? In the meeting 20 minutes ago I just presented your (Martins) argument of giving the IFO too much attention, however not all benevolent received.
<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">I promised Chuck to get back on this to DT M a.s.a.p. What do the group think?<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">Grace:<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">If not, could you please try with another doodle for Wednesday or Thursday?
<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">Hopefully we’ll be able to resolve these wordings before Friday!<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:#1F497D;mso-fareast-language:EN-US">J</span><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">Staffan<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class="MsoNormal"><b>Från:</b> Martin Boyle [<a href="mailto:Martin.Boyle@nominet.org.uk">mailto:Martin.Boyle@nominet.org.uk</a>]
<br><b>Skickat:</b> den 7 april 2015 13:46<br><b>Till:</b> Donna Austin; Staffan Jonson; <a href="mailto:dt3@icann.org">dt3@icann.org</a><br><b>Ämne:</b> RE: [DTC CSC] CSC Charter 0.1<o:p></o:p></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">I’m afraid I cannot do this call, but have marked up v0.2 with comments as my contribution. Generally a good direction, so thanks Donna & Staffan! I find the remedial action section does not really
meet the thinking that we’ve put in on remedial action and I also am concerned at the workload on the CSC (taking responsibility for, without any real power or skills to resolve, issues?).
<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">I have suggested that any escalation should be initially to the ccNSO & GNSO and should then move into the mechanisms [to be] identified by the CWG-accountability. Can we go firm on this sort of
approach, please?<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">Hope this helps<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">Martin<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class="MsoNormal"><b><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif;">From:</span></b><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif;"><a href="mailto:dt3-bounces@icann.org">dt3-bounces@icann.org</a> [<a href="mailto:dt3-bounces@icann.org">mailto:dt3-bounces@icann.org</a>]
<b>On Behalf Of </b>Donna Austin<br><b>Sent:</b> 06 April 2015 20:32<br><b>To:</b> Staffan Jonson; <a href="mailto:dt3@icann.org">dt3@icann.org</a><br><b>Subject:</b> Re: [DTC CSC] CSC Charter 0.1<o:p></o:p></span></p></div></div><p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D">Thanks Staffan</span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D"> </span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D">Are other members available for a call tomorrow?</span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D"> </span><span lang="EN-AU"><o:p></o:p></span></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Staffan Jonson [<a href="mailto:staffan.jonson@iis.se">mailto:staffan.jonson@iis.se</a>]
<br><b>Sent:</b> Monday, 6 April 2015 12:31 PM<br><b>To:</b> Donna Austin; <a href="mailto:dt3@icann.org">dt3@icann.org</a><br><b>Subject:</b> Re: [DTC CSC] CSC Charter 0.1</span><span lang="EN-AU"><o:p></o:p></span></p></div></div><p class="MsoNormal"><span lang="EN-AU"> <o:p></o:p></span></p><div><div><div><p class="MsoNormal"><span lang="EN-AU" style="font-size:10.5pt;color:black">I’m available Tuesday UTC 1400</span><span lang="EN-AU"><o:p></o:p></span></p></div><div><p class="MsoNormal"><span lang="EN-AU" style="font-size:10.5pt;color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p></div><div><p class="MsoNormal"><span lang="EN-AU" style="font-size:10.5pt;color:black">I will before then post a proposal for bridging DT C – CSC with DT M – escalation. Proposal is based on a process approach (as proposed by Kurt), and includes CSC role.</span><span lang="EN-AU"><o:p></o:p></span></p></div><div><div><p class="MsoNormal"><span lang="EN-AU" style="font-size:10.5pt;color:black">-- </span><span lang="EN-AU"><o:p></o:p></span></p></div><div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family: 'Calibri Light', sans-serif; color: black;">:)</span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family: 'Calibri Light', sans-serif; color: black;">Staffan</span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family: 'Calibri Light', sans-serif; color: black;"> </span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family: 'Calibri Light', sans-serif; color: black;"><a href="mailto:staffan.jonson@iis.se">staffan.jonson@iis.se</a></span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family: 'Calibri Light', sans-serif; color: black;"> +46 73 317 39 67</span><span lang="EN-AU"><o:p></o:p></span></p></div></div></div></div><div><p class="MsoNormal"><span lang="EN-AU" style="font-size:10.5pt;color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p></div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class="MsoNormal"><b><span lang="EN-AU" style="color:black">Från: </span></b><span lang="EN-AU" style="color:black">Donna Austin <<a href="mailto:Donna.Austin@ariservices.com">Donna.Austin@ariservices.com</a>><br><b>Datum: </b>söndag 5 april 2015 22:43<br><b>Till: </b>"<a href="mailto:dt3@icann.org">dt3@icann.org</a>" <<a href="mailto:dt3@icann.org">dt3@icann.org</a>><br><b>Ämne: </b>[DTC CSC] CSC Charter 0.1</span><span lang="EN-AU"><o:p></o:p></span></p></div><div><p class="MsoNormal"><span lang="EN-AU" style="font-size:10.5pt;color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p></div><div><div><p class="MsoNormal"><span lang="EN-US" style="color:black">Hi All</span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:black">My first draft of a possible Charter for the CSC forwarded for comment and consideration. I’ve tried to keep this lean and relatively high-level. I’m still not sure of some of our inter-dependencies
and did wonder about the development of service level targets and whether this should be part of the CSC’s responsibilities as well. Anyway, I look forward to your respective feedback. I’m happy for someone to drop this into Google docs – as you know I’m not
very proficient in its use otherwise I would have done so.</span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:black">I think I said on our last call that we should aim to have a call tomorrow, but unfortunately I did not follow through to set this up.</span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:black">Would everyone be available for a call at UTC 1400 on Tuesday, 7 April?</span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:black">Thanks</span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US" style="color:black">Donna</span><span lang="EN-AU"><o:p></o:p></span></p></div></div></div></div></div></span></body></html>