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</o:shapelayout></xml><![endif]--></head><body lang=SV link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>Thanks, but I need toe group to be present…<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>So I guess 15:00 UTC has little support. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>Happy for doodle for antoher day,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:Wingdings;color:#1F497D;mso-fareast-language:EN-US'>J</span><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>Staffan<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b>Från:</b> Grace Abuhamad [mailto:grace.abuhamad@icann.org] <br><b>Skickat:</b> den 7 april 2015 16:13<br><b>Till:</b> Staffan Jonson; Martin Boyle; Donna Austin; dt3@icann.org<br><b>Kopia:</b> Brenda Brewer<br><b>Ämne:</b> Re: [DTC CSC] CSC Charter 0.2 - MB<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-size:10.5pt;color:black'>Correct Staffan. There are no DT-C calls on the schedule this week. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;color:black'>We can set up a call for you today if you’d like one (15:00 was suggested by Stephanie). We would have no transcription, but could record through Adobe. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;color:black'>For other call(s) this week, Brenda will send a Doodle poll shortly. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;color:black'><o:p> </o:p></span></p></div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='color:black'>From: </span></b><span style='color:black'>Staffan Jonson <<a href="mailto:staffan.jonson@iis.se">staffan.jonson@iis.se</a>><br><b>Date: </b>Tuesday, April 7, 2015 at 4:58 PM<br><b>To: </b>Martin Boyle <<a href="mailto:Martin.Boyle@nominet.org.uk">Martin.Boyle@nominet.org.uk</a>>, Donna Austin <<a href="mailto:Donna.Austin@ariservices.com">Donna.Austin@ariservices.com</a>>, "<a href="mailto:dt3@icann.org">dt3@icann.org</a>" <<a href="mailto:dt3@icann.org">dt3@icann.org</a>><br><b>Subject: </b>Re: [DTC CSC] CSC Charter 0.2 - MB<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;color:black'><o:p> </o:p></span></p></div><div><div><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>All</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>So I just had a meeting with DT M on escalation:</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>Do we have any more scheduled call this week for DT C – CSC? I see no in my calender. </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>A first agenda issue is to accept Donnas draft charter,</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>A second is to accept escalation process outlined</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>A third, and main issue is *who* is eligible to file complaint in the 2 step 2: Customer Service Complaint Resolution Process. Would just anyone (All) be allowed to file such a complaint to CSC, or should only direct customers? In the meeting 20 minutes ago I just presented your (Martins) argument of giving the IFO too much attention, however not all benevolent received. </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>I promised Chuck to get back on this to DT M a.s.a.p. What do the group think?</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>Grace:</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>If not, could you please try with another doodle for Wednesday or Thursday? </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>Hopefully we’ll be able to resolve these wordings before Friday!</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:Wingdings;color:#1F497D;mso-fareast-language:EN-US'>J</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'>Staffan</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D;mso-fareast-language:EN-US'> </span><span style='color:black'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='color:black'>Från:</span></b><span style='color:black'> Martin Boyle [<a href="mailto:Martin.Boyle@nominet.org.uk">mailto:Martin.Boyle@nominet.org.uk</a>] <br><b>Skickat:</b> den 7 april 2015 13:46<br><b>Till:</b> Donna Austin; Staffan Jonson; <a href="mailto:dt3@icann.org">dt3@icann.org</a><br><b>Ämne:</b> RE: [DTC CSC] CSC Charter 0.1<o:p></o:p></span></p></div></div><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>I’m afraid I cannot do this call, but have marked up v0.2 with comments as my contribution. Generally a good direction, so thanks Donna & Staffan! I find the remedial action section does not really meet the thinking that we’ve put in on remedial action and I also am concerned at the workload on the CSC (taking responsibility for, without any real power or skills to resolve, issues?). </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>I have suggested that any escalation should be initially to the ccNSO & GNSO and should then move into the mechanisms [to be] identified by the CWG-accountability. Can we go firm on this sort of approach, please?</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>Hope this helps</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'>Martin</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><a href="mailto:dt3-bounces@icann.org">dt3-bounces@icann.org</a> [<a href="mailto:dt3-bounces@icann.org">mailto:dt3-bounces@icann.org</a>] <b>On Behalf Of </b>Donna Austin<br><b>Sent:</b> 06 April 2015 20:32<br><b>To:</b> Staffan Jonson; <a href="mailto:dt3@icann.org">dt3@icann.org</a><br><b>Subject:</b> Re: [DTC CSC] CSC Charter 0.1</span><span style='color:black'><o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-GB style='color:black'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Thanks Staffan</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Are other members available for a call tomorrow?</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='color:black'>From:</span></b><span lang=EN-US style='color:black'> Staffan Jonson [<a href="mailto:staffan.jonson@iis.se">mailto:staffan.jonson@iis.se</a>] <br><b>Sent:</b> Monday, 6 April 2015 12:31 PM<br><b>To:</b> Donna Austin; <a href="mailto:dt3@icann.org">dt3@icann.org</a><br><b>Subject:</b> Re: [DTC CSC] CSC Charter 0.1</span><span style='color:black'><o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-AU style='color:black'> </span><span style='color:black'><o:p></o:p></span></p><div><div><div><p class=MsoNormal><span lang=EN-AU style='font-size:10.5pt;color:black'>I’m available Tuesday UTC 1400</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-AU style='font-size:10.5pt;color:black'> </span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-AU style='font-size:10.5pt;color:black'>I will before then post a proposal for bridging DT C – CSC with DT M – escalation. Proposal is based on a process approach (as proposed by Kurt), and includes CSC role.</span><span style='color:black'><o:p></o:p></span></p></div><div><div><p class=MsoNormal><span lang=EN-AU style='font-size:10.5pt;color:black'>-- </span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU style='font-family:"Calibri Light",sans-serif;color:black'>:)</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU style='font-family:"Calibri Light",sans-serif;color:black'>Staffan</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU style='font-family:"Calibri Light",sans-serif;color:black'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU style='font-family:"Calibri Light",sans-serif;color:black'><a href="mailto:staffan.jonson@iis.se">staffan.jonson@iis.se</a></span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU style='font-family:"Calibri Light",sans-serif;color:black'> +46 73 317 39 67</span><span style='color:black'><o:p></o:p></span></p></div></div></div></div><div><p class=MsoNormal><span lang=EN-AU style='font-size:10.5pt;color:black'> </span><span style='color:black'><o:p></o:p></span></p></div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-AU style='color:black'>Från: </span></b><span lang=EN-AU style='color:black'>Donna Austin <<a href="mailto:Donna.Austin@ariservices.com">Donna.Austin@ariservices.com</a>><br><b>Datum: </b>söndag 5 april 2015 22:43<br><b>Till: </b>"<a href="mailto:dt3@icann.org">dt3@icann.org</a>" <<a href="mailto:dt3@icann.org">dt3@icann.org</a>><br><b>Ämne: </b>[DTC CSC] CSC Charter 0.1</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-AU style='font-size:10.5pt;color:black'> </span><span style='color:black'><o:p></o:p></span></p></div><div><div><p class=MsoNormal><span lang=EN-US style='color:black'>Hi All</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:black'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:black'>My first draft of a possible Charter for the CSC forwarded for comment and consideration. I’ve tried to keep this lean and relatively high-level. I’m still not sure of some of our inter-dependencies and did wonder about the development of service level targets and whether this should be part of the CSC’s responsibilities as well. Anyway, I look forward to your respective feedback. I’m happy for someone to drop this into Google docs – as you know I’m not very proficient in its use otherwise I would have done so.</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:black'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:black'>I think I said on our last call that we should aim to have a call tomorrow, but unfortunately I did not follow through to set this up.</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:black'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:black'>Would everyone be available for a call at UTC 1400 on Tuesday, 7 April?</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:black'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:black'>Thanks</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:black'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:black'>Donna</span><span style='color:black'><o:p></o:p></span></p></div></div></div></div></div></body></html>