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<div>Sorry all, I only received two responses to a suggested call and as both could not do the same time I did not set anything up. </div>
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<div>Brenda--please send a poll for a call tomorrow. We really do need to have a call this week and my preference is for UTC 1400.</div>
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<div>Thanks and sorry for the confusion.</div>
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<div>Donna</div>
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Sent from my iPhone</div>
<div><br>
On Apr 7, 2015, at 7:34 AM, Staffan Jonson <<a href="mailto:staffan.jonson@iis.se">staffan.jonson@iis.se</a>> wrote:<br>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">Thanks, but I need toe group to be present…<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">So I guess 15:00 UTC has little support.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">Happy for doodle for antoher day,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:#1F497D;mso-fareast-language:EN-US">J</span><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">Staffan<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>Från:</b> Grace Abuhamad [<a href="mailto:grace.abuhamad@icann.org">mailto:grace.abuhamad@icann.org</a>]
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<b>Skickat:</b> den 7 april 2015 16:13<br>
<b>Till:</b> Staffan Jonson; Martin Boyle; Donna Austin; <a href="mailto:dt3@icann.org">
dt3@icann.org</a><br>
<b>Kopia:</b> Brenda Brewer<br>
<b>Ämne:</b> Re: [DTC CSC] CSC Charter 0.2 - MB<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Correct Staffan. There are no DT-C calls on the schedule this week. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">We can set up a call for you today if you’d like one (15:00 was suggested by Stephanie). We would have no transcription, but could record through Adobe. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">For other call(s) this week, Brenda will send a Doodle poll shortly. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">Staffan Jonson <<a href="mailto:staffan.jonson@iis.se">staffan.jonson@iis.se</a>><br>
<b>Date: </b>Tuesday, April 7, 2015 at 4:58 PM<br>
<b>To: </b>Martin Boyle <<a href="mailto:Martin.Boyle@nominet.org.uk">Martin.Boyle@nominet.org.uk</a>>, Donna Austin <<a href="mailto:Donna.Austin@ariservices.com">Donna.Austin@ariservices.com</a>>, "<a href="mailto:dt3@icann.org">dt3@icann.org</a>" <<a href="mailto:dt3@icann.org">dt3@icann.org</a>><br>
<b>Subject: </b>Re: [DTC CSC] CSC Charter 0.2 - MB<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">All</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">So I just had a meeting with DT M on escalation:</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">Do we have any more scheduled call this week for DT C – CSC? I see no in my calender.
</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">A first agenda issue is to accept Donnas draft charter,</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">A second is to accept escalation process outlined</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">A third, and main issue is *who* is eligible to file complaint in the 2 step 2: Customer Service Complaint Resolution Process. Would just anyone (All) be allowed to file
such a complaint to CSC, or should only direct customers? In the meeting 20 minutes ago I just presented your (Martins) argument of giving the IFO too much attention, however not all benevolent received.
</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">I promised Chuck to get back on this to DT M a.s.a.p. What do the group think?</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">Grace:</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">If not, could you please try with another doodle for Wednesday or Thursday?
</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">Hopefully we’ll be able to resolve these wordings before Friday!</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Wingdings;color:#1F497D;mso-fareast-language:EN-US">J</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US">Staffan</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-US"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">Från:</span></b><span style="color:black"> Martin Boyle [<a href="mailto:Martin.Boyle@nominet.org.uk">mailto:Martin.Boyle@nominet.org.uk</a>]
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<b>Skickat:</b> den 7 april 2015 13:46<br>
<b>Till:</b> Donna Austin; Staffan Jonson; <a href="mailto:dt3@icann.org">dt3@icann.org</a><br>
<b>Ämne:</b> RE: [DTC CSC] CSC Charter 0.1<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">I’m afraid I cannot do this call, but have marked up v0.2 with comments as my contribution. Generally a good direction, so thanks Donna & Staffan! I find the remedial action section does not really
meet the thinking that we’ve put in on remedial action and I also am concerned at the workload on the CSC (taking responsibility for, without any real power or skills to resolve, issues?).
</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">I have suggested that any escalation should be initially to the ccNSO & GNSO and should then move into the mechanisms [to be] identified by the CWG-accountability. Can we go firm on this sort of
approach, please?</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">Hope this helps</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">Martin</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="mailto:dt3-bounces@icann.org">dt3-bounces@icann.org</a>
[<a href="mailto:dt3-bounces@icann.org">mailto:dt3-bounces@icann.org</a>] <b>On Behalf Of
</b>Donna Austin<br>
<b>Sent:</b> 06 April 2015 20:32<br>
<b>To:</b> Staffan Jonson; <a href="mailto:dt3@icann.org">dt3@icann.org</a><br>
<b>Subject:</b> Re: [DTC CSC] CSC Charter 0.1</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D">Thanks Staffan</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D">Are other members available for a call tomorrow?</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="color:black">From:</span></b><span lang="EN-US" style="color:black"> Staffan Jonson [<a href="mailto:staffan.jonson@iis.se">mailto:staffan.jonson@iis.se</a>]
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<b>Sent:</b> Monday, 6 April 2015 12:31 PM<br>
<b>To:</b> Donna Austin; <a href="mailto:dt3@icann.org">dt3@icann.org</a><br>
<b>Subject:</b> Re: [DTC CSC] CSC Charter 0.1</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-AU" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-AU" style="font-size:10.5pt;color:black">I’m available Tuesday UTC 1400</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-AU" style="font-size:10.5pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-AU" style="font-size:10.5pt;color:black">I will before then post a proposal for bridging DT C – CSC with DT M – escalation. Proposal is based on a process approach (as proposed by Kurt), and includes CSC role.</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-AU" style="font-size:10.5pt;color:black">-- </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri Light",sans-serif;color:black">:)</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri Light",sans-serif;color:black">Staffan</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri Light",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri Light",sans-serif;color:black"><a href="mailto:staffan.jonson@iis.se">staffan.jonson@iis.se</a></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri Light",sans-serif;color:black"> +46 73 317 39 67</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-AU" style="font-size:10.5pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-AU" style="color:black">Från: </span></b><span lang="EN-AU" style="color:black">Donna Austin <<a href="mailto:Donna.Austin@ariservices.com">Donna.Austin@ariservices.com</a>><br>
<b>Datum: </b>söndag 5 april 2015 22:43<br>
<b>Till: </b>"<a href="mailto:dt3@icann.org">dt3@icann.org</a>" <<a href="mailto:dt3@icann.org">dt3@icann.org</a>><br>
<b>Ämne: </b>[DTC CSC] CSC Charter 0.1</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-AU" style="font-size:10.5pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:black">Hi All</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">My first draft of a possible Charter for the CSC forwarded for comment and consideration. I’ve tried to keep this lean and relatively high-level. I’m still not sure of some of our inter-dependencies
and did wonder about the development of service level targets and whether this should be part of the CSC’s responsibilities as well. Anyway, I look forward to your respective feedback. I’m happy for someone to drop this into Google docs – as you know I’m not
very proficient in its use otherwise I would have done so.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">I think I said on our last call that we should aim to have a call tomorrow, but unfortunately I did not follow through to set this up.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Would everyone be available for a call at UTC 1400 on Tuesday, 7 April?</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Thanks</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Donna</span><span style="color:black"><o:p></o:p></span></p>
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