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<p class="MsoNormal">Hi Kim<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Our Design Team is getting some serious push-back to take on some role in disputes between IANA and a registry operators.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Do you have information about the type of complaints you receive, how often, how they are resolved, are they often escalated beyond the IANA team, to your knowledge has NTIA ever been asked to intervene.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If we have some background, perhaps we can be more informed in making our decisions.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Team: I still would prefer that the CSC not become involved, but we may need to reconsider. Jonathan suggested rather than the CSC becoming involved in the dispute that they manage the process for resolution; perhaps to this end the CSC
could direct complaints to a mediator. If it came to that, I don’t see why IANA could not also offer the same service of a mediator.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-AU">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:36.0pt"><span style="mso-fareast-language:EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-AU">Donna<o:p></o:p></span></p>
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AUSTIN</span></span></b><span style="mso-fareast-language:EN-AU"><br>
<span style="color:#595959">Policy and Industry Affairs Manager</span><b><span style="color:#002060"><o:p></o:p></span></b></span></p>
<p class="MsoNormal"><span style="color:#595959;mso-fareast-language:EN-AU"><o:p> </o:p></span></p>
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