[DTM Escalation] Notes from call and new doodle poll

[Marika Konings]

Dear All,

Please find below the notes from today's meeting. To schedule the next call, please complete the following doodle poll: http://doodle.com/23ugka2ds64mbqvr.

Best regards,

Marika

Notes

  *   Chuck confirmed as lead for DT M (staff to update DT status overview accordingly)
  *   Would it be sufficient for regional TLD organisations to escalate via CSC or would there be a need for a direct escalation mechanism?
  *   Will unaffiliated ccTLDs be comfortable to go via the ccNSO? Will they have direct access to the CSC?
  *   Has the ombudsman any role?
  *   Ability to participate in the process should not be limited by membership criteria
  *   New version of draft escalation mechanisms expected to be published tomorrow morning (part of a larger document that also addresses other issues)
  *   Should there be intermediary steps before it gets escalated to CSC? - depends on the issue. If it is structural / SLE related (systemic), it would go via the CSC. Other issues such as, for example, not being treated fairly could have another path (for example, the ombudsman?).
  *   Scalable entry point needed, so CSC makes sense
  *   Next call on Friday - doodle poll to be circulated

Action (Marika): Check with ombudsman whether there could be a role in the draft escalation mechanisms and whether he sees that within his current mandate.
Action (Chuck): To update document adding additional draft steps and share those with the DT for review / input.

Questions for IANA Staff (Marika to relay):
Is there currently a customer service interface for direct customers from which an escalation can take place?
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