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<div>Thanks, Chuck, I’ve made the updates as suggested (see attached).</div>
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<div>Best regards,</div>
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<div>Marika</div>
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<span style="font-weight:bold">From: </span><Gomes>, Chuck Gomes <<a href="mailto:cgomes@verisign.com">cgomes@verisign.com</a>><br>
<span style="font-weight:bold">Date: </span>Friday 10 April 2015 15:50<br>
<span style="font-weight:bold">To: </span>Marika Konings <<a href="mailto:marika.konings@icann.org">marika.konings@icann.org</a>>, "DT-M (<a href="mailto:dt6@icann.org">dt6@icann.org</a>)" <<a href="mailto:dt6@icann.org">dt6@icann.org</a>><br>
<span style="font-weight:bold">Subject: </span>RE: [DTM Escalation] For your review - final version & transmittal message<br>
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<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Thank you very much for sending this out so quickly after our DT-M meeting today. I want to let those who were unable to attend the meeting that
there were only three of us on the call, Marika, Avri & I so we want to make sure that everyone on DT-M have the opportunity to review and comment on the decisions we made while at the same time realizing that we have to deliver our recommendations today (hence
the 17:00 UTC deadline for comments.) Please send any comments you have to our DT-M list so that all of us can see them and respond if we so desire. Note though that any responses will be needed by the 17:00 UTC deadline.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">My personal feedback follows.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">With regard to the RZM acronym, I suggest that we define it either in the legend for the flow chart in Annex X, i.e., RZM = Root Zone Manager, or
just before the flowchart. Also, am I correct that Root Zone Manager and IANA Functions Operator (IFO) are synonymous? If so should we add a footnote stating this?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">In Annex Y, I wonder if we should rename ‘Step 1’ and ‘Step 2’ as ‘Phase 1’ and ‘Phase 2’ or something similar because each of them include multiple
steps. That way, we could refer to steps within each phase; for example we could refer to Phase 1, Step b, or Phase 2, Step c. I should have thought of this earlier. Regardless, this is not a critical issue so I am okay if we leave it as is.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Also in Annex Y, I suggest changing footnote 5 as follows: “</span><span style="font-size: 9pt; font-family: Cambria, serif;">If this is approved
by the CWG, it would <s><span style="color:red">likely </span></s>require further implementation work<span style="color:#00B0F0"> that would need to be done after approval of this step in the process and before the transition occurs.</span></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">In Annex Z, I think that step 6 is covered by step 7 so I would delete it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">I like the transmittal message.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Chuck<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">
<a href="mailto:dt6-bounces@icann.org">dt6-bounces@icann.org</a> [<a href="mailto:dt6-bounces@icann.org">mailto:dt6-bounces@icann.org</a>]
<b>On Behalf Of </b>Marika Konings<br>
<b>Sent:</b> Friday, April 10, 2015 9:21 AM<br>
<b>To:</b> DT-M (<a href="mailto:dt6@icann.org">dt6@icann.org</a>)<br>
<b>Subject:</b> [DTM Escalation] For your review - final version & transmittal message<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">Dear All,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">Following today’s DT-M meeting, please find below the proposed transmittal message to the CWG as well as the latest version of the recommendations (note that
it is still in redline format for your convenience – these will be removed prior to submission).<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">If you have any comments or edits, please share these
<b><u>today by 17.00 UTC</u></b> at the latest. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">Thanks for all your hard work!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">Marika<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">=====<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">Dear All,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">On behalf of DT-M, please find attached the proposed recommendations in relation to escalation mechanisms. Based on the input provided by DT C, DT M made a
number of adjustments to accommodate the concerns that had been expressed concerning the possible expansion of the mandate for the CSC. DT M is of the view, however, that the CSC has a role in escalation – if it would not be the CSC, who or what else would
fulfil this role? Also, DT M would like to emphasise that based on the input that has been provided by IANA, the customer service complaint resolution process is currently available to anyone that wishes to submit a complaint, but it is only used sporadically.
There is no reason to believe this would suddenly change following the transition. As such DT M is recommending that to a large extent the existing approach and processes are followed, but with the option for direct customers to escalate to the CSC if the
issue is not resolved adequately by IANA.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">DT M looks forward to receiving the feedback from the CWG and discussing this further during our upcoming meetings on Monday and Tuesday.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Calibri, sans-serif; color: black;">Best regards,<o:p></o:p></span></p>
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