[Gnso-igo-ingo-crp] Adobe Connect issues -- potential solution by clearing cookies

[George Kirikos]

Just a quick following, Andrea Glandon of ICANN staff let me run a
quick test of the room, and I was able to completely login, see the
chat, change my font color, etc., so everything was fine from my
perspective by clearing cookies.

Sincerely,

George Kirikos
416-588-0269
http://ww.leap.com/


On Tue, Jun 12, 2018 at 2:02 PM, George Kirikos <icann at leap.com> wrote:
> Hi folks,
>
> I was having trouble getting into Adobe Connect on one my main
> computers today (which is a ChromeBox, running ChromeOS, a
> browser-based operating system, basically using the Chrome Browser for
> most things visible to the user). I ended up getting things working on
> a different computer (a Mac), albeit after 5 or 6 attempts at
> installing the plugin (and with warnings -- it might be 32-bit, and
> not compatible with future Mac operating system releases, which will
> require 64-bit apps).
>
> Anyhow, after today's call, I was fiddling around with my main
> computer, and was finally able to connect, simply by clearing cookies!
>
> I only needed to clear the "participate.icann.org" cookies (3 of
> them), and then it worked fine (I wasn't able to get into the room
> itself, because there was no active meeting, but it got further than
> before, so presumably would have worked; it asked for access to my
> mic, etc.).
>
> When ICANN reactivated the service, it was likely on a different set
> of servers than before, and the cookies previously set by the old
> servers might be causing some sort of issue/conflict.
>
> In conclusion, for next week's call, folks might want to try to clear
> their cookies (just for the participate.icann.org subdomain) if having
> login issues with Adobe Connect.
>
> Sincerely,
>
> George Kirikos
> 416-588-0269
> http://www.leap.com/