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<div class=Section1>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'>Ken,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'>I would like to echo Mikey’s sentiments.
Having already worked with you in the past I am sure that we will find a
fruitful end with this exercise.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'>I also take advantage of this opportunity
to offer best wishes to all those who are celebrating the long Memorial Day
Weekend.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'>Kind regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'>RA<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
11.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Ronald N. Andruff</span></font><font
color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><a href="http://www.rnapartners.com">RNA
Partners, Inc.</a></span></font><span class=MsoHyperlink><u><font size=2
color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></u></span></p>
</div>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
owner-gnso-improvem-impl-sc@icann.org
[mailto:owner-gnso-improvem-impl-sc@icann.org] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Mike O'Connor<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, May 23, 2013 8:25
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Ken Bour<br>
<b><span style='font-weight:bold'>Cc:</span></b>
gnso-improvem-impl-sc@icann.org; Julie Hedlund; Hoggarth, Robert (ICANN);
'Marika Konings'<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re:
[gnso-improvem-impl-sc] WG Self-Assessments</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>hi <st1:State w:st="on"><st1:place w:st="on">Kan</st1:place></st1:State>,<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>thanks for joining us, and thanks for your thoughts on moving forward.
as i mentioned on the call, i'm quite keen on this approach. one of
the things i've been fussing about recently is the need to beef up the
resources and attention devoted to working groups (the bottom of the bottom-up
process). i think most of you have seen my rant about this topic in one
place or another already, but here's a link to it to get it into the SCI
conversation.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><span class=apple-tab-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> </span></font></span><a
href="http://bar.com/w">http://bar.com/w</a><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>one of my strongest interests is trying to figure out ways to build a
deeper "bench" of working group participants and leaders. i think
that a good self-assessment process for WGs could provide a lot of help in
showing people what goes on in WGs, where we need to beef up the preparation
new-participants get, what kinds of coaching and assistance Chairs could use,
etc. <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>the "art" in all this is to avoid accidentally creating
structures that drive bad behavior. the old adage "that which gets
measured gets done" applies here -- and we've all seen the strange effects
that can inadvertently fall out of ill-chosen metrics. for example, there's
currently a lot of interest in driving "on-time" into the WG process.
a good metric in many cases -- but tricky to apply correctly in a
consensus-based decision-making process.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>that's another reason i like where this is going. i can't think
of a better person to work on this effort than you, Ken. it's great to
have the combination of your process-improvement expertise and your deep
understanding of what ICANN, the GNSO and the PDP process are all about.
i'm really looking forward to working with you on this.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>mikey<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On May 22, 2013, at 5:31 PM, Ken Bour <<a
href="mailto:ken.bour@verizon.net">ken.bour@verizon.net</a>> wrote:<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
<div link=blue vlink=purple style='orphans: 2;text-align:-webkit-auto;
widows: 2;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;
word-spacing:0px'>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>Dear SCI Members:<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'> </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>I appreciated the opportunity to attend your
teleconference this afternoon and to present an alternative approach to the
“survey” you have been contemplating. As requested, this memo is a summary of
the points I outlined for your consideration.<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'> </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><u><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri;font-weight:bold'>Background<u1:p></u1:p></span></font></u></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>As some of you may recall, I was the original drafter of
the WG Guidelines and Charter Template and provided Staff support to the
Working Group Work Team during its first year or so. One of the concepts we
engineered into the framework was that Chartering Organizations would ask each
WG to perform a self-assessment at the end of its life-cycle. The idea was to
promote a critical examination of the processes/procedures such that the
feedback could be incorporated into a continuous improvement of the WG Guidelines.<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'> </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>After consulting with Julie Hedlund and Rob Hoggarth, I
reviewed the current version of the WG Guidelines (ANNEX 1 of the GOP) and
noticed that, indeed, vestiges of the self-assessment concept are still present
in the document. In particular, please see the following sections:<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'> </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri;font-weight:bold'>Section 5.0 Products & Outputs<u1:p></u1:p></span></font></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>The products and outputs of a Working Group may be
prescribed by the Charter such as a report, recommendations, guidelines,
self-assessment or defined by the process under which the WG operates (e.g., Policy
Development Process).<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div style='margin-left:.5in'>
<p class=MsoNormal style='text-indent:-.25in'><font size=3 face=Symbol><span
style='font-size:12.0pt;font-family:Symbol'>·</span></font><font size=1><span
style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span></font><font face=Calibri><span
style='font-family:Calibri'>Self-Assessment Template (TBD)<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'> </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri;font-weight:bold'>6.2 Working Group Charter Template<u1:p></u1:p></span></font></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri;font-weight:bold'>6.2.4.4 Closure and Working Group
Self-Assessment</span></font></b><o:p></o:p></p>
</div>
<u1:p></u1:p>
<div>
<p class=MsoNormal><i><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri;font-style:italic'>This section of the Charter should
describe any instructions for WG final closure including any feedback and/or
self-assessment that is requested by the Chartering organization. This section
might also indicate if there is any specific format, template, or prescribed
manner in which the feedback is to be provided.</span></font></i><o:p></o:p></p>
</div>
<u1:p></u1:p>
<div>
<p class=MsoNormal><a name="_MailEndCompose"></a><font size=3 face=Calibri><span
style='font-size:12.0pt;font-family:Calibri'> </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>I have been away from this subject for more than a year,
but it appears as though no Chartering Organization has yet asked a WG to
generate a self-assessment. Perhaps one reason is that the original template
work was never completed.<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'> </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>One option that the SCI may wish to consider is to suspend
the development of a one-time online survey and, instead, convert the questions
(after some refinement) into a semi-permanent “WG Self-Assessment Template,”
which could be incorporated into the WG Guidelines (as was originally intended)
and completed by all WGs (individually and/or collectively) as part of their
closure process. I see several advantages to this approach:<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div style='margin-left:.5in'>
<p class=MsoNormal style='text-indent:-.25in'><font size=3 face=Calibri><span
style='font-size:12.0pt;font-family:Calibri'>1)</span></font><font size=1><span
style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span></font><font face=Calibri><span
style='font-family:Calibri'>Feedback would come from actual and recent WG
participants (targeted audience).<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div style='margin-left:.5in'>
<p class=MsoNormal style='text-indent:-.25in'><font size=3 face=Calibri><span
style='font-size:12.0pt;font-family:Calibri'>2)</span></font><font size=1><span
style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span></font><font face=Calibri><span
style='font-family:Calibri'>The information collected should be fresh given
that the group recently completed its work (salience).<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div style='margin-left:.5in'>
<p class=MsoNormal style='text-indent:-.25in'><font size=3 face=Calibri><span
style='font-size:12.0pt;font-family:Calibri'>3)</span></font><font size=1><span
style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span></font><font face=Calibri><span
style='font-family:Calibri'>If the self-assessment template is reviewed (Chair
checklist item?) with team members the start of deliberations (revealing
questions that will be asked at the end) and something occurs that uncovers a
gap or error in the guidelines, the WG could note it for later inclusion in the
self-assessment.<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div style='margin-left:.5in'>
<p class=MsoNormal style='text-indent:-.25in'><font size=3 face=Calibri><span
style='font-size:12.0pt;font-family:Calibri'>4)</span></font><font size=1><span
style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span></font><font face=Calibri><span
style='font-family:Calibri'>Unlike a static survey, incorporating a
self-assessment instrument into each WG’s process provides a<span
class=apple-converted-space> </span><u>dynamic</u><span
class=apple-converted-space> </span>catalyst for continuous improvement.<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div style='margin-left:.5in'>
<p class=MsoNormal style='text-indent:-.25in'><font size=3 face=Calibri><span
style='font-size:12.0pt;font-family:Calibri'>5)</span></font><font size=1><span
style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span></font><font face=Calibri><span
style='font-family:Calibri'>If the Chartering Organization (e.g., GNSO Council)
determines, based upon feedback from one or more WG self-assessments, that the
guidelines (or even the self-assessment template itself) need to be amended for
any reason, it can direct Staff or another community team to address any
deficiencies or issues uncovered.<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'> </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>Thinking about this concept further and picking up on
Mikey’s comment about the learning objectives, my recommendation would be to
broaden the self-assessment to ask not just about the WG Guidelines document,
but the quality and effectiveness of other important success factors. If the
SCI concurs, I would be willing to assemble an initial draft of a WG
Self-Assessment Template that would attempt to assess the usefulness and effectiveness
of:<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div style='margin-left:.5in'>
<p class=MsoNormal style='text-indent:-.25in'><font size=3 face=Calibri><span
style='font-size:12.0pt;font-family:Calibri'>1)</span></font><font size=1><span
style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span></font><font face=Calibri><span
style='font-family:Calibri'>Support Infrastructure … charter, procedures,
tools/templates, and mechanics supporting the WG’s operations;<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div style='margin-left:.5in'>
<p class=MsoNormal style='text-indent:-.25in'><font size=3 face=Calibri><span
style='font-size:12.0pt;font-family:Calibri'>2)</span></font><font size=1><span
style='font-size:7.0pt'> <span
class=apple-converted-space> </span></span></font><font face=Calibri><span
style='font-family:Calibri'>WG Processes/Operations … leadership, norms,
decision-making (consensus), and outputs.<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'> </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>That sounds like a lot of content, but I believe any
resulting template should be designed so that it is (a) simple/straightforward
to complete (perhaps employing the ICANN Wiki capability?) and (b) respectful
of respondents’ time (length).<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'> </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>I look forward to your comments via the SCI email list.<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'> </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>Respectfully,<u1:p></u1:p></span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'>Ken Bour<u1:p></u1:p></span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face=Calibri><span style='font-size:12.0pt;
font-family:Calibri'> </span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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12.0pt'><br>
</span></font><font size=1 color=black face=Helvetica><span style='font-size:
9.0pt;font-family:Helvetica;color:black'><span style='orphans: 2;text-align:
-webkit-auto;widows: 2;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;
float:none;word-spacing:0px'>PHONE: 651-647-6109, FAX: 866-280-2356, WEB: <a
href="http://www.haven2.com">www.haven2.com</a>, HANDLE: OConnorStP (ID for
Twitter, Facebook, LinkedIn, etc.)</span></span></font> <o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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