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<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">
<DIV>I would agree with Ron.</DIV>
<DIV> </DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">The new PDP
is still too fresh as to start developing questions. The experience is with the
WGs. If they point to questionnable rules then we should pick it up and try to
find answers.</DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">I think a
more general self-assessment questionnaire should be applicable.<BR><BR>Best
regards<BR><BR>Wolf-Ulrich<BR><BR></DIV>
<DIV
style="FONT-SIZE: small; FONT-FAMILY: 'Calibri'; FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; TEXT-DECORATION: none; DISPLAY: inline">
<DIV style="FONT: 10pt tahoma">
<DIV> </DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A title=randruff@rnapartners.com
href="mailto:randruff@rnapartners.com">Ron Andruff</A> </DIV>
<DIV><B>Sent:</B> Tuesday, June 18, 2013 10:06 PM</DIV>
<DIV><B>To:</B> <A title=ken.bour@verizon.net
href="mailto:ken.bour@verizon.net">'Ken Bour'</A> ; <A title=mike@haven2.com
href="mailto:mike@haven2.com">'Mike O'Connor'</A> ; <A
title=gnso-improvem-impl-sc@icann.org
href="mailto:gnso-improvem-impl-sc@icann.org">gnso-improvem-impl-sc@icann.org</A>
</DIV>
<DIV><B>Cc:</B> <A title=robert.hoggarth@icann.org
href="mailto:robert.hoggarth@icann.org">'Hoggarth, Robert (ICANN)'</A> </DIV>
<DIV><B>Subject:</B> RE: [gnso-improvem-impl-sc] Draft v2-WG Self-Assessment
Questionnaire</DIV></DIV></DIV>
<DIV> </DIV></DIV>
<DIV
style="FONT-SIZE: small; FONT-FAMILY: 'Calibri'; FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; TEXT-DECORATION: none; DISPLAY: inline">
<DIV class=WordSection1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us">Dear
Ken,<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us">Thank
you for the excellent efforts. In following your various email exchanges
with Committee members I noted (from below) the following:
<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><I><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">3. The PDP is a
complex, multi-step process in its own right and probably should be evaluated
exhaustively, but separately, via survey or other method.
<o:p></o:p></SPAN></I></P>
<P class=MsoNormal><I><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"><o:p></o:p></SPAN></I> </P>
<P class=MsoNormal><I><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">On the last point,
we were looking for a set of questions that a WG might address collectively vs.
individually. Perhaps a separate questionnaire could be developed that would
delve deeply into the PDP methodology itself and could be administered to all or
a random sample of appropriate WGs. <o:p></o:p></SPAN></I></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us">Most
of us on this list will agree with you that PDPs are complex. For my part,
I would like us to keep our eye on the ball vis-¨¤-vis establishing an assessment
questionnaire that is more one-size-fits-all as opposed to different
questionnaires for different purposes. Better to try to compare apples to
apples as best we can. <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us">PDP
methodology is pushing the limits, in my view, in terms of what we are looking
for now.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us">My
two cents (as a member, rather than Chair).<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us">Thanks,<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us">RA<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us"><o:p></o:p></SPAN> </P>
<DIV>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us">Ron
Andruff<o:p></o:p></SPAN></B></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us">RNA
Partners<o:p></o:p></SPAN></B></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us"><A
href="http://www.rnapartners.com"><SPAN
style="COLOR: #0563c1">www.rnapartners.com</SPAN></A>
<o:p></o:p></SPAN></B></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; mso-fareast-language: en-us"><o:p></o:p></SPAN> </P>
<DIV>
<DIV
style="BORDER-TOP: #e1e1e1 1pt solid; BORDER-RIGHT: medium none; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0in; PADDING-TOP: 3pt; PADDING-LEFT: 0in; BORDER-LEFT: medium none; PADDING-RIGHT: 0in">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Calibri','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Calibri','sans-serif'">
owner-gnso-improvem-impl-sc@icann.org
[mailto:owner-gnso-improvem-impl-sc@icann.org] <B>On Behalf Of </B>Ken
Bour<BR><B>Sent:</B> Tuesday, June 18, 2013 15:05<BR><B>To:</B> 'Mike O'Connor';
gnso-improvem-impl-sc@icann.org<BR><B>Cc:</B> 'Hoggarth, Robert
(ICANN)'<BR><B>Subject:</B> RE: [gnso-improvem-impl-sc] Draft v2-WG
Self-Assessment Questionnaire<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p></o:p> </P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">Mikey:<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">Based upon the way I
have designed the WG Self-Assessment, the PROCESS dimension is intended to refer
to the WG¡¯s internal operations (norms, logistics, decision-making, etc.). In
that framework, I would consider the PDP to be an INPUT to the WG (imposed
methodology) and, based upon your earlier comments, I attempted to cover it
generically in the 1<SUP>st</SUP> question of Section II. If a WG member found
that the PDP (or any other requirement/constraint) was detrimental to the team¡¯s
ability to accomplish its mission, he/she could address it in Section II of the
questionnaire. <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">I would recommend
that the WG Self-Assessment instrument not be a means for evaluating the PDP
(per se) for three reasons: <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"><o:p></o:p></SPAN> </P>
<P class=MsoListParagraph
style="TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo3"><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"><SPAN
style="mso-list: ignore">1)<SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">The WG Guidelines
and Charter Template (source documents) do not specifically integrate the PDP
within the WG process scope; rather, the PDP is specified as part of the ICANN
Bylaws. <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"><o:p></o:p></SPAN> </P>
<P class=MsoListParagraph
style="TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo3"><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"><SPAN
style="mso-list: ignore">2)<SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">Not all WGs deal
with PDP issues, which would mean that any such questions would have to be
skipped for some percentage of respondents. The WG Guidelines mention the PDP,
but only as an example of the type of methodology that may be imposed upon a WG
chartered to address a domain name policy issue. <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"><o:p></o:p></SPAN> </P>
<P class=MsoListParagraph
style="TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo3"><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"><SPAN
style="mso-list: ignore">3)<SPAN
style="FONT: 7pt 'Times New Roman'">
</SPAN></SPAN></SPAN><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">The PDP is a
complex, multi-step process in its own right and probably should be evaluated
exhaustively, but separately, via survey or other method. <o:p></o:p></SPAN></P>
<P class=MsoNormal><A name=_MailEndCompose></A><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">On the last point,
we were looking for a set of questions that a WG might address collectively vs.
individually. Perhaps a separate questionnaire could be developed that would
delve deeply into the PDP methodology itself and could be administered to all or
a random sample of appropriate WGs. <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">Ken<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"><o:p></o:p></SPAN> </P>
<DIV>
<DIV
style="BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; BORDER-BOTTOM: medium none; PADDING-BOTTOM: 0in; PADDING-TOP: 3pt; PADDING-LEFT: 0in; BORDER-LEFT: medium none; PADDING-RIGHT: 0in">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> <A
href="mailto:owner-gnso-improvem-impl-sc@icann.org">owner-gnso-improvem-impl-sc@icann.org</A>
[<A
href="mailto:owner-gnso-improvem-impl-sc@icann.org">mailto:owner-gnso-improvem-impl-sc@icann.org</A>]
<B>On Behalf Of </B>Mike O'Connor<BR><B>Sent:</B> Friday, June 14, 2013 11:12
AM<BR><B>To:</B> <A
href="mailto:gnso-improvem-impl-sc@icann.org">gnso-improvem-impl-sc@icann.org</A><BR><B>Cc:</B>
Hoggarth, Robert (ICANN); Ken Bour<BR><B>Subject:</B> Re:
[gnso-improvem-impl-sc] Draft v2-WG Self-Assessment
Questionnaire<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p></o:p> </P>
<P class=MsoNormal>hi Ken,<o:p></o:p></P>
<DIV>
<P class=MsoNormal><o:p></o:p> </P></DIV>
<DIV>
<P class=MsoNormal>see? sometimes i'm not so lightning fast in my
replies.<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p></o:p> </P></DIV>
<DIV>
<P class=MsoNormal>this is looking really good. i've got just a little bit
i'd like to see us work into the "Processes" section. is there a way to
get a question or two in there that gives participants a chance to talk about
the PDP process? we've got decision-making methodology (consensus) in
there already, maybe this question/LO is closely related to that? looking
back at the projects that the SCI is working on (method to suspend/end a WG is a
good example), i think some feedback on the *structure* of the PDP would be
helpful.<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p></o:p> </P></DIV>
<DIV>
<P class=MsoNormal>for example, we have a lot of comment-periods (and subsequent
reviews of those comments) built into the PDP right now. Marika laid all
those end to end one time and came up with a minimum time to get through a PDP
that's pretty long. it would be nice to start getting feedback from WG
participants as to whether they felt that those were all needed and whether they
were helpful to the work of the WG. i'm seeing a transition in the way
that WG's review those comments. at first, the review felt like a burden
that we had to get through because it was a requirement imposed on us by the
PD. more recently those comment-reviews have been a really good source of
discussion-points and preliminary language that we've woven into initial and
final reports. <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p></o:p> </P></DIV>
<DIV>
<P class=MsoNormal>if we stick with that example, there's a process-definition
dimension (have we got the right number of comment-periods?) and a
process-effectiveness dimension (did the WG effectively make use of those
comments in doing their analysis?). both are important. we don't
want to change a good process that's being badly carried out, in that case we
want to improve the effectiveness of the WG participants. we DO want to
review a bad process even though the WG has implemented it well if that
badly-defined process is hurting effectiveness and timeliness.
<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p></o:p> </P></DIV>
<DIV>
<P class=MsoNormal>one reason i picked that particular example is because
there's a lot of pressure to become "more agile" in the PDP right now.
what this often turns into is a shorthand for "do it faster!" and, since
the comment/review cycles are fixed/required that sometimes means that the only
place to shorten the process is the deliberative portion of the WG's work.
it would be nice to be able to get some data from participants that might give
an early indication that something needs to change there. that analysis
would also be helpful in the "let's not break/bypass the bottom-up process" and
"policy vs implementation" conversations that are going on at the
moment.<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p></o:p> </P></DIV>
<DIV>
<P class=MsoNormal>thanks Ken -- really like where this is
headed.<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p></o:p> </P></DIV>
<DIV>
<P class=MsoNormal>mikey<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p></o:p> </P></DIV>
<DIV>
<P class=MsoNormal><o:p></o:p> </P></DIV>
<DIV>
<P class=MsoNormal><o:p></o:p> </P></DIV>
<DIV>
<P class=MsoNormal><o:p></o:p> </P>
<DIV>
<DIV>
<P class=MsoNormal>On Jun 12, 2013, at 10:42 AM, Ken Bour <<A
href="mailto:ken.bour@verizon.net">ken.bour@verizon.net</A>>
wrote:<o:p></o:p></P></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><o:p></o:p> </P>
<DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">SCI
Members:</SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"> </SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">I have been thinking
about the topics raised by Mikey and Avri in their first impressions of the
Draft Self-Assessment Questionnaire. Something was definitely missing from the
original formulation, which led to an ¡°Aha!¡± moment spurring me to create a
second design which, I hope, addresses a few of the comments expressed thus
far.</SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"> </SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">I have reconstituted
the questionnaire (still five sections but renamed), reorganized some of the
original questions, and added a few new ones. In order not to lose track of the
first iteration, I made a completely new page and will henceforth house all
questionnaire versions under a new heading:<SPAN
class=apple-converted-space> </SPAN><B>Questionnaire
Drafts/Versions</B><SPAN class=apple-converted-space> </SPAN>(<A
href="https://community.icann.org/x/ai5-Ag"><SPAN
style="COLOR: purple">https://community.icann.org/x/ai5-Ag</SPAN></A>).</SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"> </SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">In this new Draft v2
iteration (<A href="https://community.icann.org/x/bC5-Ag"><SPAN
style="COLOR: purple">https://community.icann.org/x/bC5-Ag</SPAN></A>), I am
attempting to take into consideration the dimension raised by Mikey that was
only partially accommodated in Draft v1. To evaluate any dynamic system, we
could subdivide it into three basic or core components:<SPAN
class=apple-converted-space> </SPAN><B>Inputs ¡ú Processes ¡ú Outputs</B>. In
the first version, I captured many of the processes, the outputs, but only a few
of the inputs, namely, team member representativeness, tools, and outside
experts. I did not ask about the other critical inputs that impinge upon the
success of a WG, e.g., its charter/mission (including time or other constraints)
and team member<U>expertise</U>. That led to a reconceptualization of the
external resources questions into three buckets: administrative, technical, and
human.</SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"> </SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">This Draft v2 also
shifts the rating scale to 7 points and adds ¡°Background Contributor¡± to the
Role list as suggested by Avri.</SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"> </SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">I thank Mikey and
Avri for their ideas/suggestions and look forward to additional feedback from
the team¡</SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"> </SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d">Ken</SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d"> </SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P></DIV></DIV></DIV>
<P class=MsoNormal><o:p></o:p> </P>
<DIV>
<P class=MsoNormal><BR><SPAN
style="FONT-SIZE: 9pt; FONT-FAMILY: 'Helvetica','sans-serif'; COLOR: black">PHONE:
651-647-6109, FAX: 866-280-2356, WEB: <A
href="http://www.haven2.com">www.haven2.com</A>, HANDLE: OConnorStP (ID for
Twitter, Facebook, LinkedIn, etc.)</SPAN> <o:p></o:p></P></DIV>
<P
class=MsoNormal><o:p></o:p> </P></DIV></DIV></DIV></DIV></DIV></BODY></HTML>